Customer reviews of 1001hobbies

I received my goods but 1 of these is not working and I am not getting any response to this from the website.

The Roco model ordered arrives late, after two false delivery announcements by the SDA courier chosen by 1001 Hobbies for delivery.When the 'order arrives it does NOT work.I am forced several times to open it to check the contacts on the wheels.After each verification it works fine, but only for a short time. On the third verification it does NOT work anymore. I am forced to have the ordered locomotive repaired at my expense. LAST EXPERIENCE WITH 1001 HOBBIES who NEVER answers the contact phone 02124120034

A disaster. They made a mistake in sending me the product. In order to return the product I had to call several times and there was never anyone who spoke Spanish. In the end they sent me a return label. After three weeks I am still without the product and without my money back. I will not buy from this site again and I do not recommend it.

I was really happy at first with the delivery time, but once I had the parcel in my hands, I realized that I had not at all received the product corresponding to the visual, nothing to do with it, I'm really disappointed...

I did not receive my order very disappointed

Although I paid the maximum shipping price for delivery within 48 hours, the parcel was delivered 7 days later. In conclusion, I will no longer order from 1001Hobbies.

Hello good morning I received the first broken item (inside its BROKEN packaging), I requested the change to where to return it and I never received a response from the page, I bought the item again and I received the product with the original packaging very broken, what a coincidence (? ), unfortunately it could not be the gift, have a merry christmas

Broken item in the packaging and no one is answering me...

I am very dissatisfied with your logistics because I waited 1 month before contacting you because my parcel remained all this time in preparation. The response from your service is just infamous, "you have to wait" no explanation, no excuse nothing. The response of your service is just infamous, "you have to wait" no explanation, no excuse nothing. And strangely 2h after my package is in shipped status. Thank you for improving your customer service.

Very slow

Terrible experience, sent a used item despite being sold as brand new! Contacted the seller but got a sarcastic response but was then ignored despite emailing several times. no return or refund feel like I've been robbed. Avoid at all costs

Delivery 3 weeks after order and no excuses...

Ordered an advent calendar on november 21st, which arrived on december 10th! No respect of the indicated deadlines and no answer to the ..... email.

Out of stock. Chased numerous times just to be told it’s coming, then promised to reimburse me but never got my money back. PayPal had to compensate me but only to 2/3 of its value. Do not trust this company.

Order not received

12 days to receive an order, it will arrive sooner if you walk.

They gave me a gift card that never arrived, in the end after complaining, they gave me a code. When paying with a code, the amount of the code is deducted before calculating the shipping costs, so it penalizes. In addition, from the day of the order and payment to the reception it has been 3 weeks (November 18 to December 9, having left the package on December 3) prices above the online sales giant and much longer delivery times (and paying for shipping).

The package did not arrive

Delivery took 4 weeks and one item has still not been delivered.

They sent the wrong thing with the sticker for the correct thing on the box and now say they sent the correct item.

I am still waiting for my order !!!!!!

Ridiculously long wait for my order

Very bad because they are supposed to have delivered the package to someone other than me.

I paid $45.99 extra for express shipping to make sure the order arrived before I left the address I was at at the time. When I remembered to check, 1001hobbies never sent it. I emailed to cancel the order because I would not be at that address by the time it would arrive - in fact I would be out of the country, but instead of cancelling the order, they happily announced that they just sent it. I complained again after it arrived, explaining again the situation and saying now I have bother a friend and pay international shipping if I want it order. I also said I would never order from them again. So 1001hobbies replied offering me free shipping on my next order! So just a play to get more money out of me instead of compensating me for my extra expenses. Very unpleasant experience and I do not at all recommend this company.

Delivery time far too long !!!!

Took 4 weeks for myn package to arrive. Zero communication from their side

12 days after purchase I still have not received the puzzle.

There is poor order tracking... if we don't ask where our items are, we wait without any news... and on top of that, the items are out of stock 4 weeks after placing the order and without any compensation!!!!

My first order included a model that was missing parts to which I received a credit that was immediately absorbed on unasked for express shipping. The mistake ended up costing me more money than if I hadn't had a discount at all and it was sent by regular mail. No clarification on the back office change was given other than it happened "thanks to your [my] discount."

Customer service and shipping are an imposition. Alleged German customer phone is redirected to France for a high fee.

in this case he should have been more precise in the description and methods of assemblies required

Absolutely worst scam I have ever fell for. And to think you would even tell me to pay to send it back for a refund. First I did not know I was buying from a foreign company. Second, the product looks nothing like what I ordered from.

I received a mock-up, half of which is missing, and I haven't had a reply despite photos etc.... So I got in touch with Heller to tell them what I think of you.

invece delle figure dell'EQUIPAGGIO DEL CARRO ARMATO, HO RICEVUTO IL CATALOGO MiniArt. Quindi completamente un altra cosa che non ho mai chiesto

I'm disappointed, I was expecting an A4 decal and I only received a 25mm x 85 mm sticker, I was misled about the article

They brought the package with the product inside broken and scattered. I have sent several times the photo of the package with the broken product, and I still have not received a solution.

I am still waiting for an answer on the aircraft's center of gravity (CG very important for flying).

Unfortunately very bad! I never received the correct invoice, although I contacted them several times by e-mail and telephone. Once and never again.

Big delivery problems. Long delivery time, incompetent shipping service, but customer service (Laure) is fighting to rectify the situation.

Sale of products out of stock, 3 weeks elapsed between the day of order and the day of receipt