Customer reviews of 1001hobbies

Did pay by credit card but did not receive confirmation. Had to go after it myself. Order was lost. Then had to email and call twice more. So bad. I will never buy here again.

Misleading information about product stock and charge postage twice and then send two orders in one package. Scam at its finest. They will not see me and my fellow modeling club members again

As I told you, the material that arrived did not correspond to the order placed.

What I ordered is NOT what I received

Ordered 3 products in stock, after 1 week with no news sent an email for information. I had to send 3 more emails before I knew what was going on. One of the products was missing, donv in the way of the order and a credit note for the missing product, delay about 3 weeks when it should have taken 1 week. Request for information to have the credit 2 more weeks with 4 emails. I've just retaken an order to give it a second chance, I hope this time it goes better! And I'll give it a better mark. But communication is complicated, especially for a 1st order.

Very bad, I will never buy anything at this store.

It would be good if the scale or the sizes of the articles were listed.

failure to meet delivery deadlines when products no longer available are not reimbursed but a credit note is issued without explanation

Delay of more than 3 months. No contact and no apologies. Not urgent but not commercial at all. I do not recommend this site

Not serious in the orders following lack of stock and other accepts the order then not knowing how to honor you offers a voucher instead of a refund is inadmissible

Disappointed with the quality of the product I do not recommend the site

Not happy at all

Hello 3 weeks to receive the order, No response to several emails, nobody answers the phone. Pathetic. I will never order from 1001 again.

After my first order, the aforementioned complaint is still not completed satisfactorily. This is mainly because it is almost impossible to get in touch with them. Today they finally responded with a short message saying they had not received anything and do not know what it is about. At the bottom of this message were all my email messages that I am responding to their initial offer. It is therefore incomprehensible that they would not know what the complaint is about; they themselves responded via email to my previous review via "real reviews". No doubt they must have all the details therefore (and moreover, it is even in the message I received from them today. Still this complaint has not been resolved. By phone they are also unreachable.

My review so Okay you ask for it Tis the third time I've ordered something Tis the third time it says the item is in stock Tis the third time that item was not in stock And so I had to wait nicely Till the supplier delivered it to you And then sent it on to me So kind regards

I ordered Blackstone Fortress: Escalation. It was in stock when I ordered it. It took months for you to then tell me it was permanently out of stock. I could have purchased it elsewhere, but I spent 2 months thinking I had already ordered it before you told me I wouldn't be getting it. I am not happy about that at all, as it is now very difficult to obtain, and I had to settle for other products that I had no real intention of buying.

Late and incomplete delivery! And passable explanations on the cause of the delay (Brexit... for 6 weeks of delay!)

Tracking
number: 556565112
Order number:
26-06683-86213
I received my
item but there is no instruction in the package please send me one instruction
ASAP..
Thanks

It is not real at all and I find the price excessive for the piece it is.

One star, unfortunately less is not there. Eternal delivery time (more than two months), not all the merchandise arrived as it was out of stock (even though it was available in the shop), you cannot get a refund for missing items but only a voucher of equal value that I will never use given the very high shipping costs (not covered by the voucher).
So basically I waited two months, didn't receive all the items I ordered and lost money on them as well. Non-existent customer service. lousy! Avoid if possible.

This was a complete rip-off for the price. A very very sub standard model kit from Heller that 1001 hobbies should not be selling. Missing parts, inaccurate instructions and impossible to finish satisfactorily. I am a level 5 model maker so no fool. Very very disappointed with 1001. Of

no instruction

Accidentally (my mistake) I had paid the product 4 times, more often I asked if I could get the money of the extra three times back (had overpaid about 80 euros). I never saw the money. By the way, the product also came quite late.

I HAVE CLAIMED ON SEVERAL OCCASIONS WITH MULTIPLE MAILINGS. The delivery is wrong, they arrived in 1:72 scale and I ordered 1:48 scale. Please solve it as soon as possible. It was for my son's birthday and I have not been able to finish the model and give him his surprise.

Hello, You sent me an order placed at the beginning of December when we had agreed that I would benefit from a credit note since you had been unable to supply it to me due to a stock shortage! And then, months later, you sent it to me, but since Christmas, I had found it elsewhere! You sent it to me without asking my opinion and using my credit note... Sincerely

Products take considerable time to arrive. Still awaiting 2 planes yet to arrive from 4 weeks ago.

It is noted an Audi R8 in my order, also noted in the package sent but it is not in the package!

From a kit of over € 30,- , I do not expect one so simple that I finished it within 2 hours!

you get no feed back takes muchtselang for the shipping you pay . warranty ho but very fine thank you jupie the poepie not good !!!!!!!!!!!

Commande NGCVGOJO0 : plus qu'un mois pour livrer, l' un des articles pas livré avec un voucher dont je ne sais pas qoi faire : tout simplement ridicule !!!

Had to wait way too long for the products. Initially the order did not come through to him while it was paid for. Had to look up all the products myself because they knew nothing about it. Poor communication. Had to send photos and write-ups several times. Sent everything and still did not receive what I had asked for. And this again took a very long time. Unfortunately too late for my son's birthday. I will not order here again.

Lousy service, 3 months to receive the order and no help from your side.

3 months for delivery without explanation , no message

Excessive delays in delivery

The items are always of high quality, but there was an error on the order which I was unable to resolve, as my numerous phone calls were never answered and my e-mail went unanswered... I've often ordered from you with great satisfaction, but this time it really wasn't up to scratch in terms of after-sales service.

My order was placed on January 8, and after protesting on the phone, I received what they had in stock after a month (they were missing two products and therefore didn't ship anything). Since then, I haven't heard from them. I'm going to demand a refund for both items.

They have sent me something totally different from what I had bought, I am very unhappy with the store. I do not recommend it at all, now I have to wait for my money back, I hope there will be no problems....

Motor out of order after 10 uses...

Nothing to say about the shipping, but the box arrived completely ruined, packaging too shallow

I don't recommend this paint, it's a disaster, the paint is like modelling clay, I really don't recommend it, I'd like a refund or an exchange, I won't buy this brand again.