Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Orders made on the basis of available stock and supposedly in stock only arrive once received at 1001....... 3 months delay and no information. The prices are out of the ordinary, it's really a steal compared to other suppliers who also keep their promises, delivery within 3 working days ....
For me it's over, you've forgotten me. I've placed several orders, each time with problems.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2021
I returned tires for a model car because the diameter was wrong and I'm still waiting for a refund. I haven't heard from the site since I returned the merchandise.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2020
LAME...2 MONTHS FOR A DECAL SHEET... 2 ORDERS IN 10 YEARS...THERE WON'T BE ANOTHER ONE !!!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/02/2021
Execrable delivery times, average packaging.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2021
You made a mistake in my order. It can happen. I've called several times to finally get the product I ordered (white paint, not cleaner) and, ..... NO follow-up. I'm still waiting If that's not contempt for the customer, what is? ........ But, duly noted.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/02/2021
I had ordered the skoda r5 1/18 th but I did not see that at the time of validating it was the 1/45 put instead....
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Response from 1001hobbies
onjour, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Our customer service will get back to you as soon as possible.
Good day 1001hobbies customer service.
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 14/02/2021
They only publish reviews with 4 or 5 stars. Customer service does not respond to emails. The phone is not answered. I think this store needs to improve these aspects because there are other places on the Internet where to buy.
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Response from 1001hobbies
Hello, Thank you for your comment. Please be informed that our customer service will contact you as soon as possible.
We understand your dissatisfaction and apologize for this incident.
Have a nice day Laure
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 24/02/2021
Hello, I am still waiting for a call back, this is not serious.
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Response from 1001hobbies
Hello, Thank you for your comment. Please be informed that our customer service will contact you as soon as possible.
We understand your dissatisfaction and apologize for this incident.
Have a nice day. Thank you for your email, Laure.
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 12/03/2021
I inform you that yesterday I sent an email to the address: [email protected] indicating that when I opened the box of my order was incomplete it was missing the decals and photoetched parts I hope that this unpleasant incident is resolved as soon as possible Greetings and I look forward to a reply
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Verified Buyer
Rating: 1 out of 5
following a purchase from 28/02/2021
Truly awful company. Ordered some scale figures, then realised they were the wrong scale. Emailed to cancel. Even though they admitted that they hadn't yet sent them, they refused to cancel the order and went ahead and sent them! Will never use again, and advise everyone to avoid.
Response from 1001hobbies
%Sir,
We regret this comment. But you sent us your cancellation email too late and we could not cancel your order. We really regret this incident, you can if you wish send it back to us in an envelope. We have confirmed the address by email.
We thank you for your understanding,
Sincerely,
1001hobbies customer service.
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 22/01/2021
Much too long waiting times for the order have been waiting for the 2nd order since December
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time to @ soon https://www.1001hobbies.co.uk/
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 18/02/2021
Some poor assholes
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 28/01/2021
Apparently a French webshop, well hidden as a Dutch one. Brushes arrived somewhat damaged, and I was missing a jar of paint. I won't be ordering here again anytime soon....
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 11/02/2021
I had ordered a puzzle and never received it
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 09/03/2021
bonjours je ne pouvais pas savoir que le puzzle étais si petit pour un 1500je suis déÃ
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 09/03/2021
It has not been delivered what I have bought besides very bad response from the page and when I make the return of the product they leave me waiting very bad the page leaves much to des
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 09/03/2021
The products are OK but with a total value of Euros 21.22 the shipping costs of Euros 16.99 are horrendously high and border on theft. You have just lost a customer!
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 08/03/2021
fast and reliable
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2021
No parcel in my mailbox despite e-mail notification from collissimo
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2021
I still haven't received my order. I can't contact the seller.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2021
an item is missing from my order and I'm told there's nothing they can do because it's noted on the BL
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Verified Buyer
Rating: 1 out of 5
following a purchase from 07/03/2021
I have not received the goods as yet
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/03/2021
Your answer doesn't solve the problem. I paid for a product I didn't receive, and I'm in possession of a product I have no use for! It's about time you showed some concern for your customers, who are your bread and butter, and took responsibility for your mistakes. What contempt for the customer! It's a shame
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/03/2021
The relay point that you indicated to me is going to close in a fortnight and I don't know why all the parcels were sent back. I had to indicate a new relay point myself, so time was wasted for nothing.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 07/03/2021
VERY POOR QUALITY POSTAGE ITEM WAS SENT BACK AND SENT TO ME AGAIN
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 07/03/2021
It has been 2 months since my transfer for model purchase. Give me the money back or send me another model or a shopping voucher. Put like this you are doing a legally punishable theft. since I am not the only one being scammed we can all make a complaint together.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 06/03/2021
I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 06/03/2021
Everthing's fine
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/03/2021
I paid $45 for express 2-3 days... I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!
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Response from 1001hobbies
Hello, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify our error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/03/2021
Bonjour aucune information sur ma commande passer le 28 février 2021 aucun suivi de colis car numéro de commande non valide bref c'est plus pour enfants 1 er âge que du modélismes pour con
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Verified Buyer
Rating: 1 out of 5
following a purchase from 06/03/2021
I paid $45 for express 2-3 days… I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!
Response from 1001hobbies
Hello, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify our error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/03/2021
And the dreadful customer service continues... On 6th February I posted a 1 out of 5 star rating for dreadful customer service. I was contacted two days later saying that I would receive a refund for my shipping costs and that this would be complete within 14 working days. It's working day 19 and guess what? Yep, no refund, even after chasing them again. Seriously - how **bad** can customer service get?! If I could give a rating of less than one, I would.
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Response from 1001hobbies
Hello Martin, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify this error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/03/2021
The article received does not correspond to what was ordered.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 05/03/2021
And the dreadful customer service continues... On 6th February I posted a 1 out of 5 star rating for dreadful customer service. I was contacted two days later saying that I would receive a refund for my shipping costs and that this would be complete within 14 working days. It’s working day 19 and guess what? Yep, no refund, even after chasing them again. Seriously - how **bad** can customer service get?! If I could give a rating of less than one, I would.
Response from 1001hobbies
Hello Martin, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify this error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 04/03/2021
Hello, Defective tracking almost a month to arrive and the cutters are not the ones in the catalog are normal cable cutters of the "Chinese". Thank you
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 04/03/2021
It took more than 20 days to arrive without prior notice that it was out of stock or any problems with the order.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 04/03/2021
It is since February 4 that I placed and paid immediately for an orderToday March 4 I still have not received the goods and there is no trace of my parceloultimo tracking on February 15.Vergognospero at least get my money back.Disappointed and never again buy from you.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 03/03/2021
I have not gotten my last order I have not gotten my last order. The order was for WWII US Army uniform rank insignia in 1/32 scale. The order was almost three weeks ago. Tracking information stated it had arrived in the USA
Response from 1001hobbies
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 03/03/2021
I received the merchandise 6 boxes of toy soldiers one box was open and emptyI immediately sent a complaint email I sent another a few days laterI am still waiting for them to respond.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 03/03/2021
I still have not received my order. It was shipped much later than the estimated delivery date (it was estimated to arrive the week of February 17 and they did not ship until the 25th) without anyone contacting me to warn me that there would be delays (the first news I had about the order was that it was deposited at the post office to be shipped on the 25th). On other platforms I have always been warned if there could be any delay or other type of incident but in this case nothing. I will never buy anything through this platform again.
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