Customer reviews of 1001hobbies

Very disappointed in product Very disappointed in product. Thought I was getting a larger airplane. The airplane I got was about 1 1/2 Inches big. Shipping was very long. Did not know this company was in Europe or I would not have bought it.

Still waiting for a delivery promised 23 Dec Still waiting for a delivery promised for 23rd Dec. All paid for! Now cant get in touch with anyone. Phone doesn't answer, cant get an email to send. Didn't realize that I was dealing with a company in France!

Very disappointed in product Very disappointed in product. Thought I was getting a larger airplane. The airplane I got was about 1 1/2 Inches big. Shipping was very long. Did not know this company was in Europe or I would not have bought it.

Still waiting for a delivery promised 23 Dec Still waiting for a delivery promised for 23rd Dec. All paid for! Now cant get in touch with anyone. Phone doesn't answer, cant get an email to send. Didn't realise that I was dealing with a company in France!!

Very disappointed in product. Thought I was getting a larger airplane. The airplane I got was about 1 1/2 Inches big. Shipping was very long. Did not know this company was in Europe or I would not have bought it.

as of today I don't know what happened to my package!sda tracking number is nonexistent

Inconsistent customer service following the loss of my parcel ordered on December 12. Terse emails with no explanation of how to replace the order or even refund it. No contact number. Today is 040121I have no news of my €70 which has gone up in smoke. The children are still waiting for their presents.

Not a US company First of all you passed yourselves as a US based company. My items have yet to arrive since it's actually coming from France. When you first updated the shipping, you said it would arrive day after Xmas.

I placed an order on December 15 for paints and a paint-tool kit. To date, on January 4, my order has still not been dispatched. They justified this by saying that the kit in question was no longer in stock, even though it was available when I placed my order. What's more, I paid for a more expensive Colissimo delivery, only to receive nothing. So I cancelled my order and am waiting for a refund. Regarding the models, I find it shameful that, given the price of some of them (Titanic 03719 model at over 400 euros), neither paint nor tools are supplied. What's more, the prices on the site are unjustified. The same Titanic model at 340 euros on Amazon with delivery.

Disastrous experience: no parcel sent after a delay of more than 3 weeks.

Not a US company First of all you passed yourselves as a US based company. My items have yet to arrive since it’s actually coming from France. When you first updated the shipping, you said it would arrive day after Xmas.

First of all you passed yourselves as a US based company. My items have yet to arrive since it�s actually coming from France. When you first updated the shipping you said it would arrive day after Xmas.

It has been weeks since I ordered one... It has been weeks since I ordered one roll of oracover and still have not received it...

I ordered my model on Dec I ordered my model on Dec. 11, 2020 and today is Jan. 3. I have not yet received my order. I would like to know when I can expect my Christmas gift for my grandson. Kimberly Schneider

Good evening I was expecting a fully assembled model or at least a rigid body structure, but my friend (it was a gift) received a piece of plastic (to be filled with plaster?) and some poor quality decals, not even all the external parts. I'd like my money back (satisfied or reimbursed) but I'm told it's impossible at the moment.

It has been weeks since I ordered one… It has been weeks since I ordered one roll of oracover and still have not received it...

I ordered my model on Dec I ordered my model on Dec. 11, 2020 and today is Jan. 3. I have not yet received my order. I would like to know when I can expect my Christmas gift for my grandson. Kimberly Schneider

I cannot rate my order any lower. Not only did it arrive more than 15 days late according to the date indicated, but they also did not send one of the items I had purchased because they did not have it in stock. Not content with that, they have not even written me to tell me that they did not send it but they send me a discount voucher for that amount instead of making the refund because it is not a return but a failure in their warehouse. They impose an abusive price (about 70 euros) to avoid paying shipping costs and try to correct their mistake with a discount voucher that of course I do not intend to use because I do not intend to trust this company.

I placed an order on December 19 I placed an order on December 19, 2020. I paid a lot of money for express delivery and upon placing my order received a confirmation email indicating that my order would arrive on December 24, 2020. I am still waiting for my order on January 2, 2021. Order tracking does not work. I get an error message indicating that this service is unavailable. I do not think I will order from them again.

I'm still missing an article and no one is answering me.

On the site, it's marked products in stock. They take the money from the account and then they tell me they're out of stock. I waited 1 month to receive my parcel. And they didn't want me to cancel my order and get my money back...

I placed an order on December 19 I placed an order on December 19, 2020. I paid a lot of money for express delivery and upon placing my order received a confirmation email indicating that my order would arrive on December 24, 2020. I am still waiting for my order on January 2, 2021. Order tracking does not work. I get an error message indicating that this service is unavailable. I do not think I will order from them again.

I must be the only one who has not received my order I placed an order on 15-11-2020 a month later they tell me that there has been a problem and that they ask for it again on 23-12-2020 they ask for it again and today 02-01-2021 it still has not arrived and all they say is that they are preparing it. They have been preparing it for 10 days and they do not tell me if it will arrive on January 5 which means that I will have to buy something else of course in another place to have a gift for the Epiphany. A disastrous

I have still not received this item despite ordering on 5th December. I cannot find any contact details for this company to chase it up with them so I���m assuming this is a fake co

Would have been 5 stars but you use the worst courier on the planet

Nothing good To begin with, we had to buy a new remote control for 60€ because the one that came with the boat didn't work, and since there's a covid, there's no soap. Then we noticed that the rudders weren't mounted in the right direction, but that's not all, the parts inside weren't properly installed.

Hello, my order was placed a few days before Christmas. It was not a problem that delivery would be delayed - especially because of the holidays. However, in the days that followed I kept getting emails asking me to complete the order even though I had transferred the amount. I received no reply to my e-mails. Only after contacting Paypal was there a brief response. When I placed the order with "1001Modellbau"" before Christmas, I was of the opinion that it was a German model making mail order company. If I had known that the company was based abroad, I would not have placed an order. Because of the current problem with Covid-19, I always have orders delivered to packing stations (which are operated by DHL) whenever possible. This is usually no problem with German retailers. Due to negative experiences, I know that delivery from other European countries to packing stations is often not possible - for whatever reason. This is also the case in this case: although a Packstation is specified on the delivery address, the goods were sent with dpd. It is possible that the shipment will be lost for a few euros, but with an order value of approx. 100 euros I will try to get the money back. My suggestions for improvement: 1. better organization of the ordering process 2. better communication with the customer 3. clearly formulate the delivery conditions or indicate the logistics partner clearly when ordering.

I am aware of the complications of the... I am aware of the complications of the holidays & Covid that may affect shipping ... but my order from Dec 10th has not arrived yet as of today (Dec 31st). Therefore until my order arrives it is impossible to give a positive review.

10 euros for delivery in 72 h... It's been more than 10 days and still nothing. I'm deleting this site from my favorites

I am aware of the complications of the… I am aware of the complications of the holidays & Covid that may affect shipping ... but my order from Dec 10th has not arrived yet as of today (Dec 31st). Therefore until my order arrives it is impossible to give a positive review.

On 3-11-2020 I placed order 061QQVVVGO. On 7-11-2020 I placed the order UXCLSJOPI. These two orders are grouped in another one with number 229785 with date 13112020. Later I place the order GHFSZABMT with date 16112020. After showing my concern for not receiving anything, they send me an email telling me that it seems that 229785 has been lost. I don't know anything about the other one. As of today 31122020 I have not received any of the orders.

Don't waste your money, chances are you won't ever receive purchased items Paid extra $25 for expedited shipping. Has been two weeks since purchase, still no item that was paid and ordered. This company is garbage , responds in French , and takes way too long to respond on inquires. Don't waste your time or money , they are awful.

I still haven't received the comma

Bought wooden puzzle on 1712 with guaranteed delivery for 2412 Maxi and therefore the assurance of having a gift for Christmas for my son. Delivered by parcel relay on..2812. So no gift for Christmas. Battle to get someone on the phone ( 2312 ) only to tell me that it's not their fault it's Chronopost. Insisting that it should normally be delivered on time, I wait in vain. The saddest thing, on top of the fact that my son didn't get his present, is that they charge you a delivery guarantee surcharge of nearly 15€ for nothing and with no refund. ""sorry"" IT. The human side and understanding would have been a plus by refunding unnecessary costs. Or a voice to say sorry...to no avail and this since

Their mock-up description page was wrong and after complaint no plan to correct it is announced as to trap subsequent customers. And the claims management is unclear and not explicit, looking like an additional scam.

Not happy I booked a product well before Christmas..7.12.20. It was in stock! I then received an email about to be delivered with tracking not available for 48 hours on 18.12.20which never got beyond expecting..then suddenly after Christmas another email saying was delivered 29th December. Will never use this company again. Very very disappointed. All communications, when I could get them in French.

Don’t waste your money, chances are you won’t ever receive purchased items Paid extra $25 for expedited shipping. Has been two weeks since purchase, still no item that was paid and ordered. This company is garbage , responds in French , and takes way too long to respond on inquires. Don’t waste your time or money , they are awful.

Not happy I booked a product well before Christmas..7.12.20. It was in stock! I then received an email about to be delivered with tracking not available for 48 hours on 18.12.20which never got beyond expecting..then suddenly after Christmas another email saying was delivered 29th December. Will never use this company again. Very very disappointed. All communications, when I could get them in French.

I have been waiting for an order--paid in advance of course--since October 15 when I ordered and paid for it. It has NEVER arrived and it seems impossible to contact the store either by email or using the various forms here on the site. I receive no response whatsoever. Very unsatisfactory.

I still have not received my order. I have no idea where it is or anything.