Customer reviews of 1001hobbies

Hello This isn't really the answer I was expecting, but more like""We're very careful about the quality of the products we sell, and we're going to check our stock to make sure that no other customers fall victim to this hazard. After this check, we'll send you the equivalent of your order 'in perfect condition', free of charge. Using my €10 credit note to re-order the same product and end up with the same problem - no thanks! So you've just saved 10€... but you've also just lost a

Just don't order!!! Item is damaged I can't send the item back via my customer account none of the phone numbers work and the customer service by e-mail doesn't answer either. I want to return the item and get my money back! It's great that there is a 30-day return option - but it's no use if you can't reach anyone by phone, email or customer account! Just don't order anything!!! EDIT: After my review on this portal, I have now received an e-mail and can send the item back against payment of the postage costs. However, both the item and the packaging are damaged (I had attached pictures to my email), which is probably the fault of the manufacturer and the shipping company. However, the seller and not the buyer is liable for this (entrepreneurial risk and buyer protection), which is why the seller must actually bear the shipping costs. And both telephone numbers (0308 09 35 7 83 and +49 692 045 79 231) do not work.

I've ordered a few things and was kindly given a ��5 voucher to use for my next purchase. When I tried to use the voucher it wa refused. NOT IMPRESSED! My last order was accepted and one model was delivered but the secon""out of stock"". I was not told this until after delivery. NOT IMPRESSED! I have asked for a refund of the out of stock ited. As yet no reply. NOT IMPRESSED! I will not be using 1001 Modelkits again.

I have not received my order yet. Very slow delivery!!

I would have given them no stars if I... I would have given them no stars if I could, bought a model from them which I received back in July with missing parts, which I still have not received. I've asked for a refund which they agreed On the 5th September and would be done at the beginning of the week, I'm still waiting on this, they have ignored my last two emails For an update on the refund. Still haven't had a reply not impressed with their customer service, wouldn't recommend them to anyone.

I would have given them no stars if I… I would have given them no stars if I could, bought a model from them which I received back in July with missing parts, which I still have not received. I’ve asked for a refund which they agreed On the 5th September and would be done at the beginning of the week, I’m still waiting on this, they have ignored my last two emails For a update on the refund. Still haven’t had a reply not impressed with their customer service, wouldn’t recommend them to anyone.

I would have given them no stars if I could bought a model from them which I received back in July with missing parts which I still have not received. I�ve asked for a refund which they agreed On the 5th September and would be done at the beginning of the week I�m still waiting on this they have ignored my last two emails For a update on the refund. Still haven�t had a reply not impressed with their customer service wouldn�t recommend them to anyone.

Very disappointed! Product code MT72010. 172nd Mini Art Housits. 4 plates. Two brown and two gray. The grey ones had small parts to assemble. Impossible to do so as the plastic was very brittle. The other plates oozed and left red marks on fingers and worktop. (The product was intended for a child...) All from a very rough mold. (lots of burrs) I suppose the product must have been stored in a place ill-suited to this type of material and suffered as a result. Really very disappointed and m

This model arrived missing a major part... This model arrived missing a major part looked like the box had been tampered with but I didn't realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I'll keep looking.

This model arrived missing a major part… This model arrived missing a major part looked like the box had been tampered with but I didn’t realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I’ll keep looking.

Zeer slechte winkel!! Precies vandaag ben ik al 7 weken bezig om mijn bouwpakket compleet te krijgen. Toen het pakket binnen kwam miste er 1 zakje met wat kleine onderdelen. Na diverse emails waar geen reactie op kwam, heb ik via Facebook contact gezocht. Hier kreeg ik snel reactie en het zou opgelost worden. Sinds het contact via Facebook is het 5 weken van meerdere berichten en belofte, maar ik heb nog steeds mijn bouwpakket niet compleet. Ik zit nu dus met een bouwpakket van €70,- die ik niet kan bouwen. Bestel niks bij deze winkel!

Zeer slechte winkel!! Precies vandaag ben ik al 7 weken bezig om mijn bouwpakket compleet te krijgen. Toen het pakket binnen kwam miste er 1 zakje met wat kleine onderdelen. Na diverse emails waar geen reactie op kwam, heb ik via Facebook contact gezocht. Hier kreeg ik snel reactie en het zou opgelost worden. Sinds het contact via Facebook is het 5 weken van meerdere berichten en belofte, maar ik heb nog steeds mijn bouwpakket niet compleet. Ik zit nu dus met een bouwpakket van €70,- die ik niet kan bouwen. Bestel niks bij deze winkel!

Order placed 8-20-20202 received 9/10/2020. All items ordered were there. Order was shipped 8/7/2020 All items were in stock. Why wait 7 days before processing the order? Took 8 days to go from France to US. - This is normal. Took 5 days to be delivered. Slow again. I'm giving a 3 out of 5 stars 1-3 days to make the order and ship it is acceptable. 7 days is not. Shipping cost at 24.00 is way too high. Box was mangled and crushed on one side but everything was OK You could read the contents of the shipping box because it had the invoice with the items clearly readable. One of the dumbest things I've seen. I gave you a fair shot at my business you took too long and cost too much.

always satisfied with them

I still have not received anything I really collect a lot And for the first time through you I'm afraid I lost everything Yours sincerely Joeri Vink

Excellent shopping experience.

Dear ones Although according to your offers international shipping over 69 euro is free, I was charged 1099 euro for my order of 13-08-2020. Therefore I am forced to place my future orders with other suppliers With kind regards Frans Denys

Order did not arrive at my address and not even reimbursed

The selection and prices are very good. The order arrived quickly and in good condition. Will order from 1001 Modelkits again and recommend them to others.

Attention is to Fly

Hello As I wrote to you in an email and have sent it several times already but without a reply. UPS asks me for a price that almost doubles the cost of the product I bought from you and that includes shipping. The main problem in my opinion is that on your site where it is very easy to buy products there is no place for customer service regarding problems returns complaints and the like there is no email mentioned on the site. Shachar Ardi

customer service Hello As I wrote to you in an email and have sent it several times already but without a reply. UPS asks me for a price that almost doubles the cost of the product I bought from you and that includes shipping. The main problem in my opinion is that on your site where it is very easy to buy products there is no place for customer service regarding problems, returns, complaints and the like, there is no email mentioned on the site. Shachar Ardi

customer service Hello As I wrote to you in an email and have sent it several times already but without a reply. UPS asks me for a price that almost doubles the cost of the product I bought from you and that includes shipping. The main problem in my opinion is that on your site where it is very easy to buy products there is no place for customer service regarding problems, returns, complaints and the like, there is no email mentioned on the site. Shachar Ardi

An Outstanding molded kit great detail. 1001 Modelkits was great to deal with throughout the entire purchase process and give consistent updates on your purchase....Will purchase with them again!

This isn't the first time I've ordered, but now I'm told I've received my parcel in my letterbox. I haven't received anything. I've sent emails but nothing from them. I'm a bit

Order placed on 38 still not received 268. Delivery expected in 5 to 7 days, no news of delay or forecast for delivery date. First and last order at 1001 Hobbi

bonjour a ce jour toujour pas recu mon produit commander le 11 août

Disappointed I still have not received anything.... 1 month waiting time.... it's a shame...

After having ordered 6 products which were in stock...the company after 10 days of waiting without news announces to me after I contacted them that 2 products are unavailable and that they will refund me. I receive the rest of the order and 1 product is missing. They told me that it too was unavailable and that I would be reimbursed once again. I've been waiting 11 days for my refund. I only have a credit note for the first 2 products and nothing for the 3rd. This company is not serious. At the time of my order, the products were all in stock and available. No apology or compensation from them...Given the price of the models, it's a shame. I don't recommend this site, which lacks seriousness. The 14 days are a lie. It's been 18 days and I still have no refund in sight... I've had to threaten to sue them for fraud so that they'd get back to the accounting department, which I haven't heard anything about...

i'd like to give 0 stars but i dont... i'd like to give 0 stars but i dont have the chance. The parcel was according to 1001 Hobbies delivered in my mailbox which is actually not possible due to the size of product!!!! After communication i am now considered a""cheater"" and refund is refused. it just about 25 euros and now what they offer is just 10 euro voucher. As a plastic model fans i could be a regular customer but now.... i will just contact a lawyer to get my money back and say goodbye. As answered below i was now a cheater who pretends to be not having received the parcel. Ridiculous.

i'd like to give 0 stars but i dont... i'd like to give 0 stars but i dont have the chance. The parcel was according to 1001 Hobbies delivered in my mailbox, which is actually not possible due to the size of product!!!! After communication i am now considered as ""cheater"" and refund is refused. it just about 25 euros and now what they offer is just 10 euro voucher. As a plastic model fans i could be a regular customer but now... i will just contact a lawyer to get my money back and say goodbye.

i'd like to give 0 stars but i dont… i'd like to give 0 stars but i dont have the chance. The parcel was according to 1001 Hobbies delivered in my mailbox, which is actually not possible due to the size of product!!! After communication i am now considered as ""cheater"" and refund is refused. it just about 25 euros and now what they offer is just 10 euro voucher. As a plastic model fans i could be a regular customer but now... i will just contact a lawyer to get my money back and say goodbye.

I placed my order on August 10th and I still haven't received anything.

because i still haven't received my order which dates from 1208 even though i paid a delivery charge of more than 9 euros. and this despite several reminders to your service.

never received my order

Lead times were tight on this Ratà order.

It is abnormal to charge for a colissimo that takes more than 5 days to arrive. So a bad mark for poor order management ER

Nothing received after more than 15 days. Not honest and liars! To be banned absolutely

I am absolutely not satisfied with my purchase. VERY HATEFUL

Goods incorrectly packaged Goods defective No invoice