Customer reviews of 1001hobbies

Moderately appreciated the sale without stock ... on the site the references in stock and I waited because spring in court....never I would have ordered if the goods were not in stock ... so you're not ready to r me

Very disappointed with this site that I thought would give me good advice. Almost no answers to my questions. Nothing about brushes... More com' and advertising than passion... Finally, it's ridiculous and misleading to propose big planes on tiny scales.

Incomplete dispatch of numerous reminder mails due to 4-month wait

Wow you reply really fast when you want ..... Dear customer, Can you please give us your order reference? thank you for your response, 1001Hobbies' customer care so after making me wait for 28 days for my refund, and now you am saying l have to wait upto another 30 days becouse you didnt even start my refund when you said you would ..... no you can deal with my bank as l have opened a fraud case against you.

Wow you reply really fast when you want ..... Dear customer, Can you please give us your order reference ? thank you for your response, 1001Hobbies'customer care so after making me wait for 28 days for my refund, and now you am saying l have to wait upto another 30 days becouse you didnt even start my refund when you said you would ..... no you can deal with my bank as l have opened a fraud case against you.

I still haven't received the order I still haven't received the order. Here's what's on the post office website: No.LD081194255EN Wednesday, July 22 The Post Office is ready to take care of your mail. As soon as it is entrusted to us, you will be able to follow his path. Wednesday, July 8 Your mail was delivered to the Post Office by the sender. Tuesday, July 7 Your mail was delivered to the Post Office by the sender.

I still haven't received the order I still haven't received the order. Here's what's on the post office website: No.LD081194255FR Wednesday, July 22 The Post Office is ready to take care of your mail. As soon as it is entrusted to us, you will be able to follow his path. Wednesday, July 8 Your mail was delivered to the Post Office by the sender. Tuesday, July 7 Your mail was delivered to the Post Office by the sender.

1001 is ridiculous 6 days ago l wrote a review under the title of ""1001 sucks."" On 7/23, l received an email advising me that my items had shipped and l would receive them in a few days. Well its now 7/27, and l have received nothing. I checked their sometimes working tracking site and it's difficult to understand because its all in French. I guess they don't understand that not everybody speaks French. As of today the tracking icon that shows you where the item is indicates that it is nowhere near being delivered. I don't even think it's reached the U.S. It seems they sent it via a raft. I don't expect it for at least another week. I noticed that while looking at other reviews the company only responds to positive reviews and publicly thanks those reviewers. However, they don't respond to negative reviews. I guess it's against their policies to publicly acknowledge and apologize for their mistakes. After my experience with this company l will never order from them again. I recommend you don't either. If you do it's at your own risk. You've been warned.

Package arrived in a timely manner. The only issue was a couple of bayonets and one sword end was broken. Nothing much. I appreciate your wide inventory.

1001 is ridiculous 6 days ago l wrote a review under the title of ""1001 sucks."" On 7/23, l received an email advising me that my items had shipped and l would receive them in a few days. Well its now 7/27, and I have received nothing. I checked their sometimes working tracking site and it's difficult to understand because its all in French. I guess they don't understand that not everybody speaks French. As of today the tracking icon that shows you where the item is indicates that it is nowhere near being delivered. I don't even think it's reached the U.S. It seems they sent it via a raft. I don't expect it for at least another week. I noticed that while looking at other reviews the company only responds to positive reviews and publicly thanks those reviewers. However, they don't respond to negative reviews. I guess it's against their policies to publicly acknowledge and apologize for their mistakes. After my experience with this company I will never order from them again. I recommend you don't either. If you do it's at your own risk. You've been warned.

still waiting for my order. the order was late then the store for delivery unavailable. another chosen.mondiale relay not to

Order No,SRAXM1Q2l. Item not delivered.Ordered 08.07.20

DO NOT USE THIS COMANY ! Still no refund after 27 days of being told l would get one, this company is a joke, telling me they had my product for 2 weeks then they didnt even send it and then making me wait 27 days for a refund what a pissing joke

DO NOT USE THIS COMANY! Still no refund after 27 days of being told l would get one, this company is a joke, telling me they had my product for 2 weeks then they didnt even send it and then making me wait 27 days for a refund what a pissing joke

Still no refund after 27 days of being told l would get one this company is a joke telling me they had my product for 2 weeks then they didnt even send it and then making me wait 27 days for a refund what a pissing joke

I never received my order I never received my order. Please refund my money. Mike Blough 616.238.2634

I never received my order I never received my order. Please refund my money. Mike Blough 616.238.2634

I never received my order. Please refund my money. Mike Blough 616.238.2634

The parts are incomplete, the fireplaces are missing.

Well... it was complicated, but I finally got in touch with a sales manager who did the right thing. It was

Unbelievably awful service I was planning on buying various things from there site, but after seeing these reviews I tested it with one item first. I payed for the fastest shipping option and they still took over 2 months. After I finally recieved the package I figured I could order the other things I wanted since the first one checked out (even with ridiculous time). But than a month after my second order I receive an email stating the items were listed at the wrong price , and they removed every single item I purchased from their website. Took them a month to let me know they messed up, AND THE REFUND STILL HASNT GONE THROUGH!!! Forgot to add this part too at first... but also when I asked them a question via email it took 4 days for a response and the answer was just PART OF MY OWN QUESTION COPY PASTED AND SENT BACK TO ME. I HIGHLY DONT RECOMMEND THIS SITE!!!!!

Unbelievably awful service I was planning on buying various things from there site, but after seeing these reviews I tested it with one item first. I paid for the fastest shipping option and they still took over 2 months. After I finally recieved the package I figured I could order the other things I wanted since the first one checked out (even with ridiculous time). But than a month after my second order I receive an email stating the items were listed at the wrong price , and they removed every single item I purchased from their website. Took them a month to let me know they messed up, AND THE REFUND STILL HASNT GONE THROUGH!!!! Forgot to add this part too at first... but also when I asked them a question via email it took 4 days for a response and the answer was just PART OF MY OWN QUESTION COPY PASTED AND SENT BACK TO ME. I HIGHLY DONT RECOMMEND THIS SITE!!!!!

Ordered a kit 9 weeks ago and was told that it had been dispatched a week later. After several email exchanges I requested an update or a refund to which the response was that they were still following up with Hermes. No further communication was forthcoming so I instructed my bank to reclaim a refund via the Chargeback arrangement which they did straight away. For more than 20 years I have ordered models from all over the world with few problems. Perhaps I was just unlucky but this was the first and last time I will use this supplier.

Horrible mail order service. My order was poorly packed so everything was covered in paint. It was a more than $80 order. They were slow to respond to my inquiries and refused to replace the shipment. They offered a $10 credit. Horrible mail order service. DO NOT order on-line from them. They do not stand behind their products.

When will the money be refunded? The delivery arrived on July 15. https(:)www.laposte(.)froutilssuivre-vos-envois?code=711114321810 <- (Please remove the parenthesis from the link) You no longer respond by email why?

Een waardeloos bedrijf. Sturen de verkeerde artikelen Beloven korting bij een volgende bestelling ter compensatie en verzending zonder verzendkosten maar doen in de praktijk helemaal niets. Niet in trappen. Sla dit bedrijf over voor bestellingen er zijn tien talle betere manieren om aan modellen te komen. Niet doen dus.Beheers jezelf en koop ergens anders!

Een waardeloos bedrijf. Sturen de verkeerde artikelen Beloven korting bij een volgende bestelling ter compensatie en verzending zonder verzendkosten maar doen in de praktijk helemaal niets. Niet in trappen. Sla dit bedrijf over voor bestellingen er zijn tien talle betere manieren om aan modellen te komen. Niet doen dus.Beheers jezelf en koop ergens anders!

Update July 22 ""1001modellbau""-Team probably does not understand German Goods were returned and no refund was made. ->Because goods were not returned and another return bill was created. So once on July 2 a return slip and this was used for the return. Arrived on July 15 at 1001ScheißLaden Now on July 21 again a return slip with the request to return the goods. I am speechless !!!!!!!! My tip is not to order here !!!!!!!!! The store is so stupid and asks me for a rating if I have already given a negative rating. They don't understand German and I'm not sure about English. Update July 17th Goods were returned have arrived there on 15.7. On 17.7 after inquiry came the return message from 1001 the package has not yet arrived. -> Recognition super in wrong delivery and super in very slow processes this has nothing to do with COVID19. Unfortunately, one star has to be awarded here see this as a negative star. ------------------------------------------------------------ Ordered blue comp. and received black. After a very long wait, the parts were delivered Ordered components from Blackbull for an RC car color in blue. The parts arrived in black. After complaint no quick solution is focused but the supplier is contacted in this regard and time is lost further. Never again !!!!!!!!!!!!!!!!!!!!!!!! Telephone recalmation not possible. Return bill has arrived let's see when the money will be transferred back.

I ordered 3 Futaba BLS 253 servos for €106 each and received them about 2 weeks later. Unfortunately, one servo was defective right from the start, so I filed a warranty claim. After some tough e-mail correspondence, I was given a return address to which I should send the servo with a copy of the invoice. According to DHL shipment tracking, the shipment was delivered there on 23.06.2020. On 20.07. I asked when I can expect a refund or new delivery. On 21.07. Reply from 1001 Hobbies that my shipment has not arrived there. A refund will only be made once the shipment has arrived. And I simply do not believe that 1001 Hobbies does not want to have received the shipment - this shows the non-existent service concept of 1001 Hobbies. For me this is dubious! Do you really need to do that? You probably have to personally hand in a return against receipt in France to get a refund. I assume that the customer is being deliberately cheated here with warranty claims. I will definitely never buy from this company again and advise everyone not to do so. A good company shows itself when it comes to problems or service, and you can't expect anything from 1001 Hobbies. One star is still too many.

Great communication and fast delivery. Thanks!

Imagine I order 4 items (accessories since June 4, 2020) obviously already billed as usual but towers not delivered July 21. Do not order on this site a real scam!!!! Others are much better. Oh, by the way, this review will obviously not be validated because it's bad... several bad things...

1001 sucks If there was a zero rating l would use it. I ordered 2 separate decal sheets. One said ships today and the other said ships in 3-6 business days. After 14 days I contacted them and they told me one 1 item was out of stock and they advised they were looking for another supplier. I asked them to send me the one item they had and they refused. I asked them to cancel the order and issue a refund they refused stating their logistics would make that impossible. They also advised that their ""logistician""??? could not perform that function. They are as bad as the Chinese company Goutuin. They advertised and sold merchandise they didn't have and they also reused refund. In closing 1001 Hobby kits sucks and I will never do business with them again and recommend that you don't either.

Imagine I order 4 items (accessories since June 4, 2020) obviously already billed as usual but towers not delivered July 21. Do not order on this site a real scam!!!! Others are much better. Oh, by the way, this review will obviously not be validated because it's bad... several bad ones...

1001 sucks If there was a zero rating l would use it. I ordered 2 separate decal sheets. One said ships today and the other said ships in 3-6 business days. After 14 days l contacted them and they told me one 1 item was out of stock and they advised they were looking for another supplier. I asked them to send me the one item they had and they refused. I asked them to cancel the order and issue a refund they refused stating their logistics would make that impossible. They also advised that their ""logistician""??? could not perform that function. They are as bad as the Chinese company Goutuin. They advertised and sold merchandise they didn't have and they also reused refund. In closing 1001 Hobby kits sucks and I will never do business with them again and recommend that you don't either.

Only use Paypal or Credit Card!!!! Wish I had seen reviews before puchase Ordered two items (value approx. 2x £100, Total £200) during Covid -19 (I totally appreciated the order was likely to be delayed). I paid extra for quicker shipping (with everything going on I honestly expected it to be delivered within 7-14 days). All items on the website said "instock" at time of order or I wouldn't have ordered them. A month later I had no sign of the order and it still said processing on their website. I emailed 1001 on 3 occasions to get an ETA for the order, I was eventually told the second item was "out of stock" (I beleive it was still being displayed as ""in stock"" on their website at that time...), I gave them the opportunity to provide two of the first item instead. That suggestion was ignored and I after I kept pushing they started a new thread to tell me again that the "2nd item was out of stock". Communication was next to useless, single response to each email thread followed by ghosting after that every time. I gave up and raised a PayPal claim. I warned them after making the claim and suggested the alternative again which they also ignored. I would not recommend and I can't stress enough to make sure you can claim if they don't deliver (only buy with PayPal or Creditcard). I'll give them the benefit of the doubt but it does smell dodgy.

During a period of Furlough I ordered a Vulcan model and full set of paints (29th May 2020) after seeing all items were available to order I waited until 18th June before querying where my order was. I got numerous responses saying ""Due to an error from one of our suppliers we are still waiting for the product"". They said it would be sent in 5 days. This didn't happen so I agreed a refund on 23rd June. I understand the impact of Covid19 but the e-mail clearly stated the refund would be completed within 14 business days. It is now 19 business days and despite sending another e-mail request for an explanation of when I would receive my refund (15th July) I have heard nothing and not been refunded. Availability poor and refund service even poorer.

If it were possible not to put a star on it, that would be fine. I ordered the Bismarck battleship on May 21st as a Father's Day gift, and I'm still waiting for it, maybe they'll give it to me already assembled? So zero total on deliveries and zero total for lack of communication I'm waiting for a sincere explanation accompanied by a ge

Only use Paypal or Credit Card!!!! Wish I had seen reviews before puchase Ordered two items (value approx. 2x £100, Total £200) during Covid -19 (I totally appreciated the order was likely to be delayed). I payed extra for quicker shipping (with everything going on I honestly expected it to be delivered within 7-14 days). All items on the website said “instock” at time of order or I wouldn’t have ordered them. A month later I had no sign of the order and it still said processing on their website. I emailed 1001 on 3 occasions to get an ETA for the order, I was eventually told the second item was “out of stock” (I beleive it was still being displayed as ""in stock"" on their website at that time...), I gave them the opportunity to provide two of the first item instead. That suggestion was ignored and I after I kept pushing they started a new thread to tell me again that the “2nd item was out of stock”. Communication was next to useless, single response to each email thread followed by ghosting after that every time. I gave up and raised a PayPal claim. I warned them after making the claim and suggested the alternative again which they also ignored. I would not recommend and I can’t stress enough to make sure you can claim if they don’t deliver (only buy with PayPal or Creditcard). I’ll give them the benefit of the doubt but it does smell dodgy.

Ordered two items (value approx. 2x �100 Total �200) during Covid -19 (I totally appreciated the order was likely to be delayed). I payed extra for quicker shipping (with everything going on I honestly expected it to be delivered within 7-14 days). All items on the website said �instock� at time of order or I wouldn�t have ordered them. A month later I had no sign of the order and it still said processing on their website. I emailed 1001 on 3 occasions to get an ETA for the order I was eventually told the second item was �out of stock� (I beleive it was still being displayed as ""in stock"" on their website at that time...) I gave them the opportunity to provide two of the first item instead. That suggestion was ignored and I after I kept pushing they started a new thread to tell me again that the �2nd item was out of stock�. Communication was next to useless single response to each email thread followed by ghosting after that every time. I gave up and raised a PayPal claim. I warned them after making the claim and suggested the alternative again which they also ignored. I would not recommend and I can�t stress enough to make sure you can claim if they don�t deliver (only buy with PayPal or Creditcard). I�ll give them the benefit of the doubt but it does smell dodgy.

Slow in shipping which you can not follow. And if the product is not there after waiting many days they send you a voucher to buy in their store. Charging you again for the shipping and start again the circul.