Customer reviews of 1001hobbies

0 technical support and they sell you things they don't have so it arrives very late

I received the broken figurines and the site does not respond to me.

Hello, at this time I still have not received my order and I am disappointed despite the number of emails you have sent me to justify your delay, I will not recommend your site.

a first order that never arrived because the product no longer existed!! but I had to claim it to be informed. on the other hand, very responsive to "collect" the payment! otherwise, when I placed a replacement order everything arrived very quickly. but as I already mentioned, it was a Christmas gift (2025) and not 2026. moreover, I would have appreciated a commercial gesture for all these inconveniences.

Unclear description. Very disappointed with the received product Do not buy!!!

Good morning. I have already sent two emails, one on January 23 at 5:15 PM and another on January 28 at 8:24 PM ([email protected] and [email protected]), to inform you that I only received 3 of the 4 kits I ordered. The missing kit is the "I Love Kit Ilov63502", a fully flexible M19 transporter. I do not understand how a company like yours could make the mistake of not checking the contents of the package. The box sent is too small to contain the four kits I ordered, as shown in the attached photos. And the box includes a document from your side identifying the 4 kits. This is absurd. I am an important customer of large European companies such as MN Modelar, MBK, and Opusmodels; Maquette Char Promo, Mig Jummenez, Ak, Model Plastic World, Plastmodel, Éxito, Super Hobby, among others, and I have never had such an experience as yours. I would like to know if you will send me the missing kit or if I will receive a refund.

I review all the emails addressed to another person since the order was placed and throughout all the steps until delivery! Impossible to reach you by phone, I must necessarily open a ticket but for that I also need to create an account! A crazy story! All because our phone numbers are similar... and yes, as a result, I know everything about this gentleman..... hello GDPR 🤦‍♂️

Marked products in stock that are not. No communication

wrong item, still have not received the ordered item

I have never received the package nor a response; I feel scammed. The purchase was made before Christmas. I have sent numerous emails and have not received a reply. I am considering taking legal action for fraud. It is outrageous; I paid for the product and shipping.

The package never arrived, it was shipped to Paris, when I was expecting it in Rome, Italy, and despite my reports, I received no assistance from anyone, losing the package forever and without a refund. TERRIBLE!

After waiting more than a month and a ton of emails, the order arrived. The page did not specify that it was unavailable. I'm sorry, I do not recommend it.

Figurine ordered on 18/12, displayed in stock and also shown as "delivered in 7 days" (also mentioned in the invoice), that is, on 25/12. Perfect for the holidays. On 25/12, no news of my order, I receive an email on 29/12 informing me that the figurine was specially ordered for me and that there is a delay with the supplier. I am promised in the same email a shipment for 09/01. On 13/01, still no news of my order, I send an email to customer service to find out where it stands and to request a refund for my order if it was not shipped by 19/01. Response by automatic message informing me that customer service is reorganizing and that the response time is a bit longer. Well, we are not at a week more, right? The person I wanted to give the figurine to will wait a bit longer! Finally, I receive the automatic email stating that the order was shipped on 15/01 and I received a response from customer service on 20/01, that is, after the delivery of the package... Although the prices are attractive, the seller does not keep the commitments he promises on his site: the stock is not accurate or up to date, the delivery times have not been respected, and the lack of information on the status of the order did not help at all. Unique and last time I order.

I do not recommend. Order placed on December 15 with estimated delivery on December 23. Package arrived on January 24, JANUARY !!

I still have not received the right product that I ordered

I haven't received my order and on top of that, a catastrophic customer service. I made a request on 15/01/2026 and today is 23/01/2026, still no response.

I ordered it at the beginning of December, before Christmas and I got it at the end of January.

Atrocious. Ordered three references in December, delivered late (clearly none in stock) and error on the third reference. Still trying to get a refund.

I ordered 2 pins of the Rafale and only received one. Moreover, the delivery times were very long.

Received a message that my order has been shipped (a few weeks ago), but I haven't received anything yet. No updates. Also no updates on shifting the delivery dates of pre-orders. I will take legal action if they think they can keep my deposit indefinitely, and think they can get away with discounts/credits instead of a full refund of my money. I read in reviews that they think this is possible...

Pay 7 euros and it takes more than a week. Disaster

I have never said something like this about a company and I will surely feel bad but their customer service is crap.

Delivery times very, too important. On an order placed at the beginning of December, no news as of today, January 20. Email remained without the slightest response. Very upset, I will report to PayPal and alert consumer services!!!!

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They have not delivered the product

The stock is not real, more than two weeks delay in delivery and impossible to contact the seller

we are still missing a package to this day, very disappointed, first and last time for us

Order placed at the beginning of December. Received in January. Out of 3 models ordered, only 2 have been received to date, one of which is a duplicate. One model is still missing and no response has been received since my complaint email.

About a month to receive the item... Given the delays, I want a refund... the item arrives and it's in the wrong scale! I can't understand if it's my fault or yours!!! I will no longer use this e-commerce!

I paid 12.99€ for express delivery and my package was sent standard and arrived a week later than expected, I will never order from this site again.

Good service

Package delayed for weeks. As a result, not received in time for Christmas. I have to resend it at my expense to my nephew in the province. And I won't see his face when opening the gift. Deceptive site that made me believe the game was in stock but apparently not. Very disappointed.

Delivery too long

The package arrived late and very damaged, and they still haven’t responded to my complaint or provided a solution

True came damaged. Despite paying 4 euros for double packaging, there was nothing to see and it was simply stuffed into a box that was too small. An absolute disgrace! I will definitely not order anything here again.

The package arrived well wrapped and packaged. But it said that the delivery date of the package was 29/12 and I received it on 05/01. I also tried to contact the company to see if there was any issue with the shipment and I did not get any response. And the package tracking service was not working. I will not place an order with this company again.

The product does not match what was advertised

To date. I have not received my complete order (2 items instead of three - of the same reference) Compare the delivery note and invoice... And it has been more than a month since I placed the order...

The goods are still not here after 4 weeks of waiting.

The delivery times announced at the time of the order are not respected, it is more than unpleasant at Christmas