Customer reviews of 1001hobbies

The order was received well, but communication is non-existent. Never received an answer to the question about the status of the order, only a message from bpost about delivery without mentioning which company it came from. A shame about the lack of communication. The order itself was fine.

Order received 3 weeks later, despite I don't know how many reminders. Thanks to the advisor who confirmed the famous 5 days delay! If you order for a gift, plan ahead or risk being empty-handed on the day! Next time I will order elsewhere. Not serious enough.

A year to send me the order. They wouldn't have sent it to me if I hadn't insisted multiple times. Wonderful.

Support is non-existent. Pre-orders are postponed indefinitely without a simple way to cancel. Sometimes I wait longer because they are available elsewhere in the meantime. A postponed pre-order can be canceled without costs according to the law. Why do I, as a customer, have to bear all the risk???

I have not received my order

Deformed and unsealed box; bags and small boxes inside visibly opened and transparent pieces detached from the supports.

I paid for my order. Then I received a message that the amount had not been received. Only after I transferred the amount again was the ordered goods sent to me.

Product is good, but I give a lower score due to less communication/info about delivery (delay during order, no clear communication about when it will be delivered and track trace gave no good information - there was suddenly a doorbell after 5 weeks)

Hello, I am satisfied with my purchase choice but very disappointed given the difficulty in assembling this model and the additional purchases I had to make to best complete my purchase.

Instead of receiving my order within a few days as stated on the product page, I had to wait 2 weeks. It was meant to be a birthday gift, which came more than too late. Very unfortunate.

I have not yet received the package and they have already sent me four emails asking for a review.

I received the wrong order and returned it to Les Mureux, France. Delivery note 2000053805. I would like to see the money refunded but cannot correspond in French.

Waited half a year

Made 2 orders within 20 minutes to preorder some items for myself and a friend. The one order was canceled on their end but still took my money. The one order came but the items were damaged. Would not buy from again.

The order I placed does not satisfy me at all, except for the gauzy and the clear fix. The helicopter SE .313 Alouette 2 does not suit me at all. I am very disappointed with your service. I do not understand why you accept to sell unfinished models. I am very disappointed.

All ordered items were "Available - Shipped the same day". It took more than 2 weeks to be delivered!!!

Hello, I chose the double packaging option, sent in the original packaging. Too bad. Waiting for a return. Best regards

When I ordered, it wasn't clear to me that I was ordering good from France. The delivery date that I was originally given was not very long. Ultimately, it took over two weeks to receive the paint I ordered. I would up putting the project that I was working on aside and moving on to something else.

The package has arrived but I sent a few emails and have received no response at all.

The delay and handling of the order was not on point via Smartbox. The model was no longer available. 1001 hobbies first offered me a replacement model with an extra charge which I refused, then an equivalent model without extra charge. I waited 6 months.

The delay between the time of the order and delivery was far too long. The item I ordered was not in stock was not clearly indicated on the site, it was only mentioned at the time of the final confirmation for the delivery of the product (ordered on May 4, delivered on May 27). Basically, it's not dramatic, but it's just that the display on the site seemed a bit misleading to me, hence this negative impression, especially with more than 3 weeks of delay. It is very likely that next time I will think twice before ordering, and in the absence of clear information on stock/delivery I will not place an order.

I ordered a Boeing 747 1/72, paid by credit card, and then the following happens: I receive a written credit for the amount (about 640,-€), when investigating on the website I read that 1001Hobbies has canceled the order. In response to my comment that I want the goods or my money back and no voucher, I receive an answer: "We are proud to increase your voucher to 577,-€ and it is valid for 5 years." Again, I disagree: goods or money back... then I receive an email saying they found my order and sent it: something for 10,-€. Again, I object: B 747 1/72 or money back, then finally I receive an email saying they found the product and sent it. The B 747 also arrived (great kit)... but in the meantime it is offered for 40,-€ cheaper. Result: If you have nerves like steel cables, then dare to order from 1001Hobbies. They offer a great range. If you have weak nerves, be careful.

3 weeks to deliver a small model...

One of the models received did not match the one I ordered

You are not clear about the shipping time. You are a French website with a Dutch coding. Plus a lot of negative reviews on Trustpilot. You made sure that I bought the product elsewhere. If you had been upfront that it could take a while, there would have been no problem. In short, a good ending to a negative experience.

I waited for the second part of my order for over a month. However, you always responded to my follow-ups, which is good, but still.... Thank you.

Shipping took way too long even though I had premium shipping.

The product is okay but the delivery was very slow, waiting more than a week is not great.

Too long to arrive

Everything great, fast shipping, great goods, always happy to come back!

An order placed for Christmas, an item received at the end of March. "Supplier problem". Strangely, a few days after threatening to call a mediator... Fortunately, the item seems rather qualitative.

Hello, I received your order with a lot of delay, not having any email, I had to send you one to find out what was going on. You replied that a product was missing and would be replaced by another which I accepted, but when I received my order, I realized that the product you sent me did not meet my expectations. It was a product for the airbrush and I do not have an airbrush. However, the other products I ordered are very good, nothing to say. Have a nice day.

I actually wanted to cancel the pre-order, but they did not want to refund my money. When I ordered it, I also paid extra for safe shipping, but it was just thrown in the box with only paper at the bottom. I hate this company; I hope it goes bankrupt. Thieves.

It’s been almost 6 weeks and I still don’t have my order delivered.

Already has taken a month, and order hasn't even been shipped.

I was delivered 1 month after the order and the package arrived in a huge box, the model box was completely open in the box and all the pieces were loose in the box, it seems like someone had opened the Oracle box!!!!!!

The order arrived after 4 months. The worst part is that they didn't respond to emails or complaints. In March they were operational again and sent the order correctly.

The order is complete, the products are of good quality, the shopping experience is good. However, the preparation time of the order and the lack of transparency regarding the order status is unsatisfactory.

Wrong model delivered. Just email contact and still heard nothing.

Broken brush I sent you an email with a photo