Customer reviews of 1001hobbies

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Very good

Deadlines respected, products conform but packaging not very protective of the products inside the box.

The order was received well, but communication is non-existent. Never received an answer to the question about the status of the order, only a message from bpost about delivery without mentioning which company it came from. A shame about the lack of communication. The order itself was fine.

Product conforms and is great... 2 months of waiting that somewhat spoil the pleasure but it was a novelty so not surprising. Very satisfied nonetheless.

Products meet my expectations, correct prices. Delivery times a bit longer than announced but without any consequence other than a little frustration.

arrived late but arrived the important thing

Although there were some complications due to a delay in part of the order, everything turned out well thanks to the excellent customer service. Feel free to contact them if you encounter any problems.

Product meets my expectations

The delivery time is a bit too long. Otherwise, everything is perfect.

Order received 3 weeks later, despite I don't know how many reminders. Thanks to the advisor who confirmed the famous 5 days delay! If you order for a gift, plan ahead or risk being empty-handed on the day! Next time I will order elsewhere. Not serious enough.

A year to send me the order. They wouldn't have sent it to me if I hadn't insisted multiple times. Wonderful.

Support is non-existent. Pre-orders are postponed indefinitely without a simple way to cancel. Sometimes I wait longer because they are available elsewhere in the meantime. A postponed pre-order can be canceled without costs according to the law. Why do I, as a customer, have to bear all the risk???

Everything is very good

Package and packaging of the contents were damaged upon arrival.

I have not received my order

I think a collection like this should go in an album that complements the first one, not just sell the cards

Disappointed the glue does not stick and the explanations are not great

Deformed and unsealed box; bags and small boxes inside visibly opened and transparent pieces detached from the supports.

I paid for my order. Then I received a message that the amount had not been received. Only after I transferred the amount again was the ordered goods sent to me.

Very satisfied with my order; the pops are perfect, carefully packaged. A small downside regarding the processing of the order which took a bit longer, but the delay was very reasonable. I recommend!

Good

lack of communication about products indicated as available and ultimately unavailable. an email indicating this state of affairs would be welcome

It takes too long to arrive, they say one day, then it arrives after two weeks when it was supposed to arrive in five days.

Product is good, but I give a lower score due to less communication/info about delivery (delay during order, no clear communication about when it will be delivered and track trace gave no good information - there was suddenly a doorbell after 5 weeks)

Hello, I am satisfied with my purchase choice but very disappointed given the difficulty in assembling this model and the additional purchases I had to make to best complete my purchase.

I regret receiving a package that was opened, torn and several model boxes were crushed. After checking, no issues with the models. It's not 1001hobbies' fault but it's not normal!

I had no problems with the order. The puzzles were perfect but I did have problems with the carrier. He is very unprofessional, I did not receive the package at my home as the seller assured and it arrived a week after it was at the carrier's warehouse.

Order on June 30, all items in stock... the package arrives 3 weeks later, without having received any notice of delay or other message giving an estimated delivery time. So after my departure on vacation! Lack of transparency regarding logistics issues.

All good and ahead of time.

Instead of receiving my order within a few days as stated on the product page, I had to wait 2 weeks. It was meant to be a birthday gift, which came more than too late. Very unfortunate.

Delivery in 2 stages that led to a follow-up from my side

good assortment and fast delivery.

Complete order despite a slight delay

Super

Items marked as in stock, "ships today", weren't. Item search is far from exact. Typing in an exact item name or product number only pulls up an entire category of product. Finding a specific item still required searching multiple web pages. After submitting an order, it took two weeks to ship first order and four days to ship second. The posted order information on the website didn't (and still doesn't) fully match what was shipped. Both order information and invoice are incorrect. Of the four locations on the website to show order status, only one was ever accurate. Though my orders had been shipped, days later the order status still showed "Preparing". No tracking information was ever made available on the site. Required email requests to customer service to be provided with shipment tracking information. First order arrived with package unsealed on both ends of the box. Luckily, no items were damaged or missing -- yet what is the logic in shipping an unsealed container -- even when it's a folded closed cardboard box -- internationally. On a positive note, I appreciate receiving the items I needed and having an easy ordering process. The online experience after submitting an order was very rough.

As always everything is correct although slow

I have not yet received the package and they have already sent me four emails asking for a review.

Postage/delivery charge was high. Hadn't realised decals would be comimg from France

Don't care for the 3D models, hard to separate the pieces from the base without snapping the piece or leaving a clump on the bottom of each piece from the mold base.