Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 2, 3, 4 and 5 stars

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A
alain V.
Rating: 5 out of 5
following a purchase from 15/09/2024
too bad for the delay! but nothing to say perfect
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Response from 1001hobbies
Thank you for your understanding! We're sorry for the delay, but delighted to hear that everything else has been perfect. Your patience is truly appreciated! We're working hard to improve our shipping times, so stay tuned for your next orders. We're here for you!
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bruno F.
Rating: 5 out of 5
following a purchase from 14/09/2024
Very good packaging
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Response from 1001hobbies
Thank you very much for your positive feedback! We take great care to ensure that your orders arrive in perfect condition. Your satisfaction is our priority! If you have any other comments or suggestions, please don't hesitate to share them!
P
PHILIPPE R.
Rating: 5 out of 5
following a purchase from 28/09/2024
First order on this site and I am very happy with the reliability and speed of shipping.
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Response from 1001hobbies
Thank you so much for your trust and this great feedback! We are delighted that your first order went well and that you appreciated our fast shipping. Your satisfaction is our greatest gift! Don't hesitate to come back for your next purchases - we're here for you!
J
Jean Baptiste B.
Rating: 5 out of 5
following a purchase from 16/09/2024
even if our order is late we are kept informed of its progress bravo and thank you continue like this
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Response from 1001hobbies
Thank you very much for your understanding! We do our best to keep you informed every step of the way. Your patience and support motivate us to continue improving our services. We remain at your disposal, and promise to do our utmost to make sure that next time everything is perfect!
J
jluc B.
Rating: 5 out of 5
following a purchase from 16/09/2024
Good logistics, very serious
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted that our logistics have met your expectations. Your satisfaction is our priority! Don't hesitate to come back to us for future purchases.
M
Marie-Cécile B.
Rating: 5 out of 5
following a purchase from 07/09/2024
Plenty of choice at good prices Good quality items
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Response from 1001hobbies
Thank you for your feedback! We are delighted that you appreciate our wide selection of products and their attractive prices. Your satisfaction with the quality of our products is our greatest reward! See you soon for new finds!
M
Milan C.
Rating: 5 out of 5
following a purchase from 24/09/2024
Very well done top
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Response from 1001hobbies
Thank you for your great feedback! We're glad you're satisfied. If you have any questions or need more information, feel free to let us know!
C
Christoph K.
Rating: 5 out of 5
following a purchase from 27/09/2024
Rare goods received at a great price. It doesn't get any better than this.
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Response from 1001hobbies
Thank you for your positive feedback! We are very pleased to hear that you received rare goods at an excellent price. Your satisfaction is important to us and we hope to welcome you back soon!
B
Brewen L.
Rating: 2 out of 5
following a purchase from 24/09/2024
Some pieces were broken in the box
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Response from 1001hobbies
We're very sorry to hear that some parts were broken in your box. Please do not hesitate to contact our customer service department about this matter, and we will do our best to find a solution quickly! Thank you for your understanding.
C
Claude B.
Rating: 5 out of 5
following a purchase from 01/10/2024
fast service at very reasonable prices.
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Response from 1001hobbies
Thank you very much for your feedback! We're glad you're happy with our fast service and competitive prices. See you soon for a new order!
W
william H.
Rating: 4 out of 5
following a purchase from 02/09/2024
The site itself is very interesting in the sense that it offers models and photoetched solutions. That said, the material appears to be in stock with an availability of 1 to 2 weeks. Moreover, despite the annual discount linked to the subscriber card advantage, the product is more expensive than the competition.
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Response from 1001hobbies
Thank you for your detailed feedback! We're delighted that you like our selection of mock-ups and photoetched solutions! Regarding lead times and prices, we understand your comment. We do our utmost to offer the best possible conditions, but we take note of your feedback to continue improving. Don't hesitate to take advantage of our regular offers, and thank you for your loyalty with the subscriber card!
J
Jean Marc D.
Rating: 5 out of 5
following a purchase from 27/09/2024
very good
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Response from 1001hobbies
Thank you for your review! We're delighted that everything went so well for you! See you soon for another top-notch experience!
T
Tino H.
Rating: 5 out of 5
following a purchase from 22/09/2024
Clear and uncluttered.
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Response from 1001hobbies
Thank you for your feedback! We're glad you appreciate the clarity and clarity. We always strive to provide you with a pleasant shopping experience. If you have any suggestions or questions, please don't hesitate to contact us!
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pierre-françois P.
Rating: 5 out of 5
following a purchase from 29/09/2024
Very good
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted that everything went well! We hope to see you again soon for another order!
J
Joris V.
Rating: 3 out of 5
following a purchase from 01/10/2024
Initially my order was not taken into account even though I was charged for it... On the other hand, the customer service was great, the lady on the phone was patient and helped me through my problem... As for my delivery, I still haven't received it, but it's from the delivery person, so there's nothing to say except maybe I should have a wider choice of delivery people...
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Response from 1001hobbies
We apologize for any inconvenience caused by your order. We would like to reassure you that we are awaiting the return of the product from the delivery person, and we are monitoring the situation closely. We are delighted that our customer service team was able to assist you efficiently, and we will also take into account your comment on the choice of delivery drivers for the future. Thank you again for your patience and understanding!
S
Sandrine A.
Rating: 3 out of 5
following a purchase from 26/06/2024
The delivery arrived incomplete ( one figurine out of six is missing - it should be available at the end of October... ) and there is a real lack of communication with the customer. A simple e-mail or SMS to inform of a delay would solve everything, rather than being presented with a fait accompli.
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Response from 1001hobbies
We apologize for this situation. We understand your frustration. We will work to improve our communication in the future to avoid this type of inconvenience. Thank you for your patience and understanding, and please do not hesitate to contact us if you have any further questions.
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Jean-Claude V.
Rating: 5 out of 5
following a purchase from 18/09/2024
Correct
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Response from 1001hobbies
Thank you for your feedback! We're delighted that everything worked out for you. Don't hesitate to come back to us if you need anything!
J
James L.
Rating: 5 out of 5
following a purchase from 30/09/2024
Fast delivery, good communication, satisfied
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that the speed of delivery and communication lived up to your expectations. Your satisfaction is our priority! See you soon for new orders!
C
CHARTIER F.
Rating: 5 out of 5
following a purchase from 07/09/2024
ras.
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yves B.
Rating: 4 out of 5
following a purchase from 08/09/2024
A little surprised by the delivery, bubble wrap...
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Response from 1001hobbies
Thank you for your feedback! We are sorry to hear that the packaging did not live up to your expectations. We take your comments into consideration to improve our services. Don't hesitate to let us know what you need, we're here to help!
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Vicente S.
Rating: 4 out of 5
following a purchase from 20/09/2024
It arrived on time.
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Response from 1001hobbies
Thank you for your feedback! We are glad to hear that your order arrived on time. If you need anything else, don't hesitate to let us know, see you soon!
D
denis D.
Rating: 5 out of 5
following a purchase from 22/09/2024
very satisfied..serious site...
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that you are very satisfied with your experience and that our site has met your expectations. Your trust is precious to us! See you soon for new adventures!
A
Alain B.
Rating: 5 out of 5
following a purchase from 27/09/2024
A small reduction in shipping costs for orders of 50 euros or more would be much appreciated !!!!!! The rest is fine
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Response from 1001hobbies
Thank you for your feedback and suggestion! We're delighted that you're happy with your experience with us. Your idea of reduced shipping for orders over 50 euros is an excellent one, and we'll look into it. See you soon, and thanks again for your support!
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Eddy C.
Rating: 5 out of 5
following a purchase from 01/10/2024
Very satisfied and did not delay to send the order in very good condition and very good choice
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Response from 1001hobbies
Thank you for your enthusiastic feedback! We are delighted that you are very satisfied with your order and that everything arrived in perfect condition. Your trust motivates us to continue offering the best possible choice! See you soon for new discoveries!
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Thorsten T.
Rating: 2 out of 5
following a purchase from 29/08/2024
The goods were not sufficiently packaged, so the goods arrived damaged. Little communication. Not recommended.
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Response from 1001hobbies
We are sorry to hear that your goods arrived damaged and the communication did not meet your expectations. Your experience is important to us and we will use your feedback to improve our packaging and customer service. If you require further assistance or would like to clarify your concern, please do not hesitate to contact us. Thank you for letting us know
K
Kenneth H.
Rating: 2 out of 5
following a purchase from 31/08/2024
Product came damaged if intact, was ordering dice so the only damage was the packaging and delivery took way longer than expected
Response from 1001hobbies
Thank you for bringing this to our attention. We’re really sorry to hear that your product arrived damaged and that the delivery took longer than expected. Your experience is important to us, and we’d like to resolve this issue. Please reach out to our customer service team so we can assist you further. We appreciate your understanding!
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Eric S.
Rating: 5 out of 5
following a purchase from 26/09/2024
Excellent, neatly packaged and delivered
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Response from 1001hobbies
Thank you for your feedback! Great to hear that your order was packaged and delivered fine and neatly. We appreciate your trust in us and look forward to serving you again!
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André M.
Rating: 5 out of 5
following a purchase from 21/09/2024
Commercial transaction without reproach.
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Response from 1001hobbies
Thank you for your feedback! It's always a pleasure to have smooth transactions. Your satisfaction is our best reward! See you soon for new experiences!
S
steven B.
Rating: 4 out of 5
following a purchase from 20/09/2024
1001 Hobbies has a very good selection of items. I think shipping is good, considering the distance. The items I ordered are packaged well. The only thing negative is the shipping costs are a little high.
Response from 1001hobbies
Thank you for your feedback! We're glad to hear that you found our selection of items to your liking and that your order was packaged well. We appreciate your thoughts on the shipping costs and will take that into consideration for the future. If you have any other suggestions or need assistance, feel free to reach out. Happy shopping!
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Piet D.
Rating: 5 out of 5
following a purchase from 20/09/2024
Package was easy to follow. Was delivered undamaged.
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Response from 1001hobbies
Thank you for your response! Glad to hear that your package was easy to track and delivered undamaged. We strive to continuously improve our service. Until next time!
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bernadette M.
Rating: 5 out of 5
following a purchase from 17/09/2024
Always satisfied with all my orders. My husband, who only makes wooden models of boats, is really satisfied with the plans and the material.
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Response from 1001hobbies
Thank you so much for your feedback! It's fantastic to hear that you and your husband are delighted with our wooden model boats! ️🪵 Your model-building adventures inspire us, and we can't wait to meet you again for more creative explorations. We look forward to seeing you soon!
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GUY N.
Rating: 5 out of 5
following a purchase from 27/09/2024
perfect fast shipping
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Response from 1001hobbies
Thank you very much for your feedback! We're glad the shipment was quick and up to your expectations. See you soon!
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Eric M.
Rating: 5 out of 5
following a purchase from 20/09/2024
Good selection; very good service
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Response from 1001hobbies
Thank you for your comment! We're delighted that you found our selection to your liking and that our service lived up to your expectations. See you soon for new discoveries!
F
Franz B.
Rating: 5 out of 5
following a purchase from 24/09/2024
everything is fine
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Response from 1001hobbies
Thank you for your feedback! We are pleased to hear that everything was fine. We look forward to welcoming you again soon!
L
Louis B.
Rating: 4 out of 5
following a purchase from 24/09/2024
Everything went well except for the delivery which took place in a center and not at our home!
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Response from 1001hobbies
Thank you for your feedback! We're glad to hear that everything went well, except for the delivery. We apologize for the inconvenience. Please do not hesitate to contact us for any assistance regarding future deliveries. Your satisfaction is important to us!
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BRUNO L.
Rating: 5 out of 5
following a purchase from 27/09/2024
Perfect telephone reception and fast delivery
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Response from 1001hobbies
Thank you very much for your comment! We're delighted that the telephone service and speed of delivery lived up to your expectations. Please do not hesitate to contact us if you have any further questions!
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Laurent L.
Rating: 5 out of 5
following a purchase from 29/07/2024
RAS Easy site navigation
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Response from 1001hobbies
Thank you for your feedback! It's great to hear that navigating our site was easy for you. If there's anything you need, we're here for you!
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GINES C.
Rating: 5 out of 5
following a purchase from 24/09/2024
perfect
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Response from 1001hobbies
Thank you so much, we are delighted that you had a perfect experience and we'll see you soon for more discoveries!
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Marita L.
Rating: 5 out of 5
following a purchase from 17/09/2024
Great product
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Response from 1001hobbies
Thank you for your feedback! We are glad you are satisfied with the product. We hope to see you again soon for your next purchase!
C
CHARTIER F.
Rating: 5 out of 5
following a purchase from 25/09/2024
Very good, impeccable service, careful and attentive. I recommend it!
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Response from 1001hobbies
Thank you so much for your feedback! We are delighted to know that our service lived up to your expectations. Your recommendation warms our hearts! See you soon!