Customer reviews of 1001hobbies

4,2 /5

Based on 40 312 published reviews

5 25,4k 63% 4 6 444 16% 3 2 771 7% 2 1 727 4% 1 3 991 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 01/07/2023 à 10h48 following a purchase from 30/05/2023

Nickel

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Acheteur Vérifié

Published on 01/07/2023 à 01h51 following a purchase from 25/05/2023

interlocutrice peu competente,et apparement peu impliqué avec les clients,pas motivé a chercher un peu...dommage.. mais j'ai trouvé mes helices tout seul au final....

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Response from 1001hobbies Published on 04/07/2023

Hello, thank you for your message. I'm sorry if the person was unable to help you. I'll pass on the information to customer service. Anyway, thank you for your feedback and have a nice day.

Verified Buyer

Published on 30/06/2023 à 22h10 following a purchase from 15/05/2023

The company is very good at customer service

Geverifieerde Koper

Published on 30/06/2023 à 21h08 following a purchase from 05/06/2023

Good

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Acheteur Vérifié

Published on 30/06/2023 à 17h40 following a purchase from 26/06/2023

Nothing to say about this order. But for others, delivery times are too long.

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Verified Buyer

Published on 30/06/2023 à 17h39 following a purchase from 27/05/2023

Bit slow in getting to me

Comprador Verificado

Published on 30/06/2023 à 17h34 following a purchase from 31/05/2023

The order has taken a month to arrive.

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Response from 1001hobbies Published on 04/07/2023

Hello, thank you for your message. Your comments are important to us. I see that indeed one of the products was on order and the shipment was in economy mode, which explains the longer delivery times. I am sorry that it did not live up to your expectations. Have a nice day.

Acheteur Vérifié

Published on 30/06/2023 à 15h58 following a purchase from 12/06/2023

I don't know how or why my order was delayed, but I can testify that between the time I placed my order and its dispatch a fortnight later, I received two emails at regular intervals informing me that the site was doing its utmost to reduce the delay. This was probably due to an item being temporarily restocked between the time my order was placed and the time it was picked up by the warehouse staff. The parcel was well prepared and the cardboard boxes inside were in good condition. However, on the general level of the site, I would like clearer information on the paint references to be purchased in anticipation of the models ordered. I thought I saw that there was a service where the site team chose an assortment of paints to suit its own order, but it didn't seem very clear in its wording. Apart from that, browsing the site is pleasant. Perhaps I could add more search fields, such as the countries of origin of certain materials, which I found lacking in some of my searches. But overall I'm quite satisfied with your services and I'm thinking of placing another order, this time with more paint materials (brushes and colors).

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Acheteur Vérifié

Published on 30/06/2023 à 15h46 following a purchase from 19/06/2023

fast service and especially fast shipping in Canada

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Acquirente Verificato

Published on 30/06/2023 à 13h35 following a purchase from 12/06/2023

A product was missing in the previous mailing. It was sent to me fairly expeditiously with no additional shipping charges

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Acheteur Vérifié

Published on 30/06/2023 à 12h26 following a purchase from 24/06/2023

Perfect

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Acheteur Vérifié

Published on 29/06/2023 à 18h23 following a purchase from 22/06/2023

I don't have an opinion!

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Acheteur Vérifié

Published on 29/06/2023 à 16h58 following a purchase from 21/06/2023

How do I access my customer account?

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Acheteur Vérifié

Published on 29/06/2023 à 16h17 following a purchase from 09/05/2023

Less well executed than their Japanese counterparts from the same brand.

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Verifizierter Käufer

Published on 29/06/2023 à 16h13 following a purchase from 16/06/2023

Really amazing quality and shipping was fast, they had to pre order the item but everything was pretty fast. I just had to wait like a week after order to get the item shipped, and when they shipped it it came in like 2 days. Really fast, I highly recommend them️

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Response from 1001hobbies Published on 04/07/2023

Hello, thanks a lot for your message! We're pleased to know everything went well. Have a great day!

Verified Buyer

Published on 29/06/2023 à 14h58 following a purchase from 19/06/2023

Excellent five star plus service, and product fine.

Verifizierter Käufer

Published on 29/06/2023 à 12h48 following a purchase from 12/06/2023

Broken, bent goods....

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Response from 1001hobbies Published on 29/06/2023

Hello, We thank you for this information and apologize. Please believe that this type of incident is very unpleasant for us. In order to clarify and resolve this incident, we ask you for photos ... we ask you for photos. We will get in touch with our supplier, to respond favorably to your request as soon as possible. In the expectation of your answer Sincerely [email protected]

Comprador Verificado

Published on 29/06/2023 à 12h23 following a purchase from 09/06/2023

The truth is that I had a small inconvenience but otherwise everything was fine, very satisfied.

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Acheteur Vérifié

Published on 29/06/2023 à 12h13 following a purchase from 19/05/2023

Very long delivery times

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Verified Buyer

Published on 28/06/2023 à 23h16 following a purchase from 17/06/2023

Great quality and very unique military figures with great service.

Acheteur Vérifié

Published on 28/06/2023 à 19h54 following a purchase from 21/06/2023

Very good, impeccable service, careful and attentive. I recommend it!

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Acheteur Vérifié

Published on 28/06/2023 à 13h39 following a purchase from 26/03/2023

Pre-ordered item, so I had to wait quite a while, but that was the deal. As soon as I got the e-mail saying that the parcel had left the warehouse, it didn't take me long to receive it. I thought I'd have to pay customs fees, but I didn't, so thank you very much!

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Verifizierter Käufer

Published on 28/06/2023 à 12h23 following a purchase from 14/06/2023

All good, only the shipping could be faster.

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Acheteur Vérifié

Published on 28/06/2023 à 00h02 following a purchase from 21/06/2023

Very functional site High level of overall service I highly recommend it

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Verified Buyer

Published on 27/06/2023 à 16h50 following a purchase from 21/05/2023

Hard to find product was only available here. Product is good quality and exactly as advertised. Shipping process was long and provided no useful tracking, but I was expecting that and the product arrived in good condition.

Acheteur Vérifié

Published on 27/06/2023 à 16h27 following a purchase from 15/06/2023

Perfect for me

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Geverifieerde Koper

Published on 27/06/2023 à 15h58 following a purchase from 14/06/2023

fast, correct, very good information about the delivery and well packed Perfect so!

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Verified Buyer

Published on 27/06/2023 à 15h28 following a purchase from 01/06/2023

The delivery time was first rate. Coming from France was as fast as arriving domestically. Tres Bien!

Verified Buyer

Published on 27/06/2023 à 00h18 following a purchase from 05/06/2023

Fast shipping and very accurate product. Definitely doing business with them again

Acheteur Vérifié

Published on 26/06/2023 à 17h16 following a purchase from 19/06/2023

merchandise conforms to what I want, thank you

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Geverifieerde Koper

Published on 26/06/2023 à 16h22 following a purchase from 05/06/2023

Wide selection, fast and neatly shipped.

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Acheteur Vérifié

Published on 26/06/2023 à 14h14 following a purchase from 12/05/2023

Nickel

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Acheteur Vérifié

Published on 26/06/2023 à 14h13 following a purchase from 14/05/2023

Nickel

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Verifizierter Käufer

Published on 26/06/2023 à 12h16 following a purchase from 25/05/2023

Very good overall package in terms of service, quality and price. Always happy to return.

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Comprador Verificado

Published on 26/06/2023 à 12h02 following a purchase from 30/05/2023

26.06.23, order not received yet since 30.05.23. Paid on 30.05.23.

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Acheteur Vérifié

Published on 26/06/2023 à 09h19 following a purchase from 21/06/2023

very very good

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Verified Buyer

Published on 26/06/2023 à 09h05 following a purchase from 27/03/2023

So far I have received 3 out of 5 items that were ordered a voucher and credit note. I have sent an email however no response yet. Collector's items has arrived in less than mint packaging so generally unhappy and unimpressed. How can a pre order item be awaiting a restock? Don't write cheques you can't cash!

Response from 1001hobbies Published on 29/06/2023

Hello, We thank you for your email and regret this incident. We have decided to send your product it will be delivered to the address : Gary Williams 173 Brighton Road, Alvaston Derby DE24 8TE Royaume-Uni 07873693307 As a commercial gesture, and in order to maintain your trust, we have decided to offer you a 25.99 pounds voucher. The code to use is EVDM9FT6. This voucher is valid for 1 year. We thank you for your understanding, Sincerely, Ines

Acheteur Vérifié

Published on 26/06/2023 à 08h43 following a purchase from 17/06/2023

fast and matching product

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Verified Buyer

Published on 26/06/2023 à 01h50 following a purchase from 29/05/2023

You had the parts I wanted in stock . It took 3 days short of a month to receive the parts. The parts were as presented and accurate. It is the delivery time that left me very disappointed

Response from 1001hobbies Published on 26/06/2023

Hello and thank you for your message. We apologise for the delay. We've taken good note: we wanted to offer our customers a low-cost shipping method, but it didn't live up to our expectations. We'll see what else we can offer. Once again, sorry. Have a nice day!

Acheteur Vérifié

Published on 25/06/2023 à 22h52 following a purchase from 10/06/2023

Well, I'm satisfied, I received what I had ordered, within a reasonable time. What more can I say?...

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