Customer reviews of 1001hobbies

I had ordered over €100 worth of items with 2 items stated to be available at the depot and that these would arrive within 1-2 weeks. I had no problem with that and was happy to wait 1-2 weeks. However, after 2 weeks had already passed I still had received no confirmation or shipping email.
After contacting 1001hobbies.com I received no answer. Sending another message to the ticket finally prompted a response where they stated "The available products will be shipped in a first time. In a second time, you will receive:" with images of the two missing items. So I assumed that I would simply receive 2 packages.
However, then I suddenly saw a second separate email stating that "A credit note has been created in your name for your order with reference XXXXXXX" After checking my account, I saw that this "credit" was just a voucher for the specified amount so they did not credit anything (normally companies will refund the money to your bank account). Instead they just gave me a voucher code; effectively forcing me to buy from them again.
When checking for alternative items on their website (as the voucher was for €23,98) I was surprised to see that 1 of the items that was supposedly unavailable when I first placed my order was fully in stock; so effectively they gave me a voucher and forced me to buy the same item again but this time with €7,50 in added shipping costs.
So yeah, while I did receive the other items I find this very unprofessional; especially handing out voucher codes instead of actually refunding the money. Also, they apparently did not answer (or understand) all my questions. I even sent my second message in 3 different languages (Dutch/English/French) as the company is located in France yet still they did not answer my second question about 2 other vouchers that were in my account but had no voucher codes attached to them. One was "1001prime - signup" for 4% discount while the other was called "1001prime - freeshipping" where you wouldn't have to pay shipping if you spent more than €59 (instead of their standard free shipping on orders over €100).
So yeah, while I am happy with my items (I have yet to receive the second package though); they do not answer tickets properly, don't know what they have in stock, and offer solutions that only cost me more money in the end. So if you plan on buying something, I would suggest to only order things that are "immediately available" because the "1-2 weeks" is not correct.

Arrived on time.

Perfect r.a.s.

VERY GOOD, VERY SATISFIED, THANK YOU.

Superware

I found what I was looking for

I am very satisfied

It is a pleasure to browse the catalog and also of course to shop! Great prices

I placed an order for things in stock and the next day they tell me they don't have everything. Three weeks later they are missing something else. Communication full of errors, confusing, they take a day to respond, the order arrived a month after the purchase and things were missing. I cannot recommend buying from this store. Not at all satisfied with the purchase and will not buy again if I have another option.

Easy navigation

Some good, some not so good... An order took a long time to be honored, and the supplier was missing a product. So be it, but no customer contact to propose an alternative.
After a phone call after 5 weeks, a compromise was quickly found and the order received 48 hours later. It's a shame not to contact the customer sooner in case of a problem.

The package arrived in perfect condition only that it takes a long time to arrive.

the site looks satisfactory and easy to navigate, the order even arrived before the expected date

Super site Fast response and fast shipping to Belgium

Paint in pot partially dry: thick film on surface.

Very good Thank you

Excellent website with purchase tracking...excellent product availability...speedy & reliable shipping.

Ok well received the package, but I didn't think the figurines were so small.

This product was for immediate shipment and has taken 3 weeks to arrive, it has also had to be separated from the original order, with two other products for immediate shipment and which have not yet arrived.

The item was awaiting restocking. Which seemed rather normal for an item that's hard to find elsewhere. Good communication, since messages clearly indicated that it would arrive, and indeed it did arrive without too much delay, which is all I asked.

Quick

Delivered on time we’ll packed and good quality product

Wide choice and fast delivery.

Good communication and fast delivery.

Excellent model / good delivery time / very happy with my purchase

delivery conforms thank you

Out of stock, so a little long lead time

In general it is very easy, any doubt, they always answer with information, fast and safe service.

No email is sent when the order is placed. And no delivery time is indicated.

Very good store thank you

the site is functional, and shipping very fast. Received in very good condition. Nothing to complain about.

Advertised deadline met (aviation work)

Package delivered quickly after the products were available on their premises. The only drawback is that one of the products is a little damaged. We'll have to see what customer service can do.

Not at all satisfied

It took a long time for the order to arrive, even though it was just a pair of socks and the shipping price was expensive.

Expensive shipping and slow delivery

correct service

Perfect. Fast delivery, careful shipping.

I have ordered and paid in advance for 2 key fobs (F 14 Tomcat), comes only one and Andre goods with the ordered, all where else, very bad ...!!!!

A fast and compliant shipment despite a small bug in the order, but a top-notch after-sales service that reacted very quickly. Well done to the 1001Hobbies team.