Customer reviews of 1001hobbies

Product delivered in perfect condition as agreed!

On 26/11 I ordered a product indicated as being the last in stock. The order was validated and the amount debited. On 06/12 I received an email informing me that I would be reimbursed. The same day I received an automatic tracking email telling me that the package was awaiting preparation. On 09/12 I received a message informing me that I had been reimbursed. On 13/12 I receive another automatic message indicating that the parcel is awaiting preparation. I contacted customer service who confirmed that the order had been cancelled and that I should ignore the other messages. On the website, the order remains in progress for several days. I was indeed reimbursed. On 14/12 I tried to contact 1001 hobbies on the telephone number given. No one picked up and an automatic message said they were closed, without specifying opening hours. In the middle of the Christmas season for a hard-to-find product, such inaccuracies in follow-up communication don't necessarily make you want to place another order. Significant progress still needs to be made in terms of customer relations.

Order date: 26/12/2021 Hello, for my 1st order, I am very disappointed ... we are far from the 2 to 4 days of shipping!
I chose your site, even if it meant paying a bit more, thinking I was dealing with professionals...(who respect customers... no info!) seeing that things weren't moving very fast, I recommended almost all the items on a well-known site, where you can buy anything you can sell on the internet.... the very next morning, I began to receive my 1st parcels ... and after three days, I had received everything! and cheaper! no comments! sorry, but this will be my 1st and last order on your site ...

fast and efficient!

Very happy with everything that happened with 1001 hobbies

this vendor confirmed receipt of my order promptly and provided estimated delivery dates.

I haven't received anything yet.

I made a first purchase on this site, after which I had some questions. Customer service was very responsive. I then made a second purchase. Both orders arrived quickly and in excellent condition. I recommend this site!

The package arrived damaged a bit too bad

Super product, always happy to return

On 12/27/2021 I placed my order, I was assigned the number ODKOJXKBC, today 11/01//2022, I am still waiting to receive it.

Highly recommended, also very helpful and competent in case of problems.

The order was very easy to place on the site. Navigation was not a particular problem. It says that the item is on pre-order. But two and a half months after the release date, I still haven't received anything. No e-mail from the site to explain the situation. I wrote to the contact person who still hasn't replied. All I've received are promotional offers I don't care about. I'm waiting for my order. And I'm not going back to this site.

hello, nothing to say about 1001 hobbies but about the carrier, the parcel was complete with several broken parts. these were thrown loose in the box, finally disappointed by this first shipment.

Fast delivery and item as described, I recommend

My shipping cost went from 15.oo to 49.oo after adding one very small and weightless item...
Their shipping prices are confusing and seem high.

Found the site difficult to navigate, once I had located an item , I found it difficult to find again. The description of a lot of items is too breif , hence me paying the price for a kit wich I assumed would be cast alloy pieces but it turng out to be cheap plastic(?) bits . Once order placed I found out it was coming from France which took about 2 weeks but was kept informed (even received a email few days after I had got it to say it was still on its way) .
When it arrived ,I thought it must be a empty box ,it was so light. I opened the very well made box to find a few plastic bags containing the parts which mostly looked very delicate . This turned out to be true as the were also very brittle and broke very easy. I proceeded using the broken parts as best I could but when a major part broke in two ,enough was enough and the whole lot went in the bin - a expensine mistake.I feel this company wants to improve its quality control and stop selling kits such as this(Fordson Tractor Big) for a rediculous high price .

Order received on time, well done to the 1001 hobbies team!

good as usual thanks

Order not received after a month, even though the items were indicated as available. I haven't heard from them, but I get a lot of advertising by e-mail...

well

Delivery time too long!

Comprehensive range, fast, reliable delivery

Very satisfactory purchasing experience. Good communication at every stage, thank you.

I put 3 stars because shipping costs are high otherwise good site

Hello, the airflow valve is a bit expensive, but it allowed me to build myself a nice little installation with a PS259 gunze, which I would have bought on your site if I had found it .

Always well served

Navigation on the website is not the easiest or the most intuitive but I manage to get where I want to go.
I was never able to complete my order because the website would never properly process my payment method. I tried getting help from their helpline but I ran into the same issues. They claimed that my payment method was at fault…mmm, I used the same payment method at a competitor and had no issues what so ever. I would still like to shop 1001 hobbies but not for awhile. They have to figure this stuff out, and the excuse of there being a shortage of workers, seems sketchy. As I explained to the help desk person whom I was in contact with, the system was such a mess that I wasn’t even sure he/she was legitimate therefore I wasn’t going to risk giving them my financial information.

Betyder good.

Was great to do business with!

Nice company to do business with . Very easy to use web site . Orders sent out quickly and they give you proper tracking . Fast delivery

Meets my expectations

They were perfect

I haven't received the right product and I haven't had any answer for 10 days.

In some cases, their products are overpriced.

Fast shipping, good goods

Incorrect stock status. Long delivery times

This is a good company with good people working hard to keep customers happy

Perfect in every way. Just the browser and filters need to be reworked on the site.

Good choice of items and good customer service.