Customer reviews of 1001hobbies

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Verified Buyer

Rating: 5 out of 5

Published on 08/05/2021 à 10h34 following a purchase from 03/05/2021

In words, excellent.

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Verified Buyer

Rating: 2 out of 5

Published on 08/05/2021 à 10h08 following a purchase from 05/04/2021

Sent me the wrong product and haven’t responded to my email querying the incorrect order.

Response from 1001hobbies Published on 12/05/2021

Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/

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Acheteur Vérifié

Rating: 5 out of 5

Published on 08/05/2021 à 09h58 following a purchase from 23/04/2021

I recommend this site for your purchases. Very fast shipping, very well packed and good price.

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Verified Buyer

Rating: 2 out of 5

Published on 08/05/2021 à 08h59 following a purchase from 09/04/2021

Very poor service.Ordered some little bottles of acrylic paint a month ago and still haven’t received it.If I had known it was out of stock, I would have never ordered it.Building project severely delayed.

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Verified Buyer

Rating: 5 out of 5

Published on 08/05/2021 à 08h34 following a purchase from 05/05/2021

Had issue with payment but I think this was down to PayPal and not 1001 Hobbies. Was resolved and 1001 replied to my e-mail to them. Gave me an ETA for ordered item so no complaints. Happy so far!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 08/05/2021 à 08h29 following a purchase from 24/04/2021

Perfect

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Verified Buyer

Rating: 5 out of 5

Published on 08/05/2021 à 08h28 following a purchase from 06/05/2021

Great communication and great service.

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Verified Buyer

Rating: 5 out of 5

Published on 08/05/2021 à 07h24 following a purchase from 02/04/2021

Delivered on time.

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Acquirente Verificato

Rating: 4 out of 5

Published on 08/05/2021 à 06h56 following a purchase from 19/04/2021

Satisfied with this transaction , fast , clear , maybe a little high shipping cost

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Verified Buyer

Rating: 5 out of 5

Published on 08/05/2021 à 03h30 following a purchase from 25/02/2021

Always satified with prompt shipping and value pricing. Two thumbs up!

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Verified Buyer

Rating: 5 out of 5

Published on 08/05/2021 à 02h58 following a purchase from 20/02/2021

A first class service with very competitive prices

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Verified Buyer

Rating: 5 out of 5

Published on 08/05/2021 à 00h06 following a purchase from 11/03/2021

kept informed all the way through the transaction, only downside was the carrier
Monique was an absolute treasure to deal with

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Verified Buyer

Rating: 4 out of 5

Published on 08/05/2021 à 00h05 following a purchase from 06/04/2021

Good communication on order and quick delivery

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Verified Buyer

Rating: 5 out of 5

Published on 07/05/2021 à 23h56 following a purchase from 25/04/2021

Perfect !

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Verified Buyer

Rating: 2 out of 5

Published on 07/05/2021 à 23h47 following a purchase from 28/02/2021

took far to long to acknowledge problems with non delivery and needed PayPal's assistance in the matter.

Response from 1001hobbies Published on 12/05/2021

Mr. Summers,
Thank you for your comment. We would like to inform you that we have been waiting for the response from UPS before we can refund your order. We regret that it took so long but we cannot be responsible for a package lost by a carrier.
We apologize once again and ask you to believe that this type of incident is very unpleasant for us.
Sincerely,
Laure

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Acheteur Vérifié

Rating: 3 out of 5

Published on 07/05/2021 à 23h01 following a purchase from 17/04/2021

Order well delivered but an email received every day for availability when product ordered and several emails sent to report the concern without any response.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 07/05/2021 à 21h52 following a purchase from 12/04/2021

A wide choice, a product faithful to the presentation and of good quality, a very good follow-up from order to delivery. Fast delivery

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Verified Buyer

Rating: 5 out of 5

Published on 07/05/2021 à 18h01 following a purchase from 16/04/2021

it was very easy finding the product and your hobby shop

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Acheteur Vérifié

Rating: 5 out of 5

Published on 07/05/2021 à 17h36 following a purchase from 30/04/2021

Beautiful finish, top of the range

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Acheteur Vérifié

Rating: 3 out of 5

Published on 07/05/2021 à 17h23 following a purchase from 25/04/2021

I'm sorry, but when you buy for 170 euros in two weeks and 5 days later they give you a 10% discount, you feel like you're being taken for a fool. I don't appreciate it. We'll be sure to get back to you when you mention it.

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Geverifieerde Koper

Rating: 5 out of 5

Published on 07/05/2021 à 17h03 following a purchase from 27/04/2021

Purchased beautiful miniature. No long delivery time and fine delivery. Just great!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 07/05/2021 à 16h27 following a purchase from 30/04/2021

Cette fois si arrivé en bonne état ce n'est pasvotrefaute c'est celle du transporteur ou du livreur merci pour votre rapidité de votre envoi

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Comprador Verificado

Rating: 5 out of 5

Published on 07/05/2021 à 15h30 following a purchase from 02/05/2021

On this occasion everything has gone very well, the shipping period has been about a week, everything has arrived well and is what I ordered and without any problems.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 07/05/2021 à 14h36 following a purchase from 30/04/2021

Total satisfaction

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Verified Buyer

Rating: 5 out of 5

Published on 07/05/2021 à 13h56 following a purchase from 02/05/2021

Great service

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/05/2021 à 13h55 following a purchase from 02/05/2021

Fast and as ordered.

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Acquirente Verificato

Rating: 5 out of 5

Published on 07/05/2021 à 13h54 following a purchase from 01/05/2021

Delivery was very fast excellent Packaging the goods were delivered in excellent condition

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Acheteur Vérifié

Rating: 5 out of 5

Published on 07/05/2021 à 12h15 following a purchase from 04/05/2021

Perfect service. Small problem with a can of paint (without gas). They sent another in less than 24 hours.
Serious and fast company, takes care of its customers.

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Acquirente Verificato

Rating: 4 out of 5

Published on 07/05/2021 à 10h58 following a purchase from 18/04/2021

Attractive prices and offers, good communication but delivery time a bit too long

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Geverifieerde Koper

Rating: 5 out of 5

Published on 07/05/2021 à 10h51 following a purchase from 20/04/2021

Fast delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/05/2021 à 09h36 following a purchase from 24/04/2021

nothing to complain about

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Acheteur Vérifié

Rating: 2 out of 5

Published on 07/05/2021 à 08h45 following a purchase from 22/04/2021

It's a real mess to find the color selected by the model's documentation. While everything exists in your correspondence table, in practice it doesn't. You have to make approximate choices.

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Response from 1001hobbies Published on 10/05/2021

Sir, We regret your comment. Our customer service is at your disposal if you need any help at 01 1 79 73 68 76. Regarding your paints, simply enter the pot reference in the search bar. Please also know that it's thanks to your comments that the 1001hobbies site improves every day.
Thank you for taking the time to send us this information. Sincerely, 1001hobbies customer service.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 06/05/2021 à 23h35 following a purchase from 14/04/2021

I find that you are often out of stock and that's a shame, I had ordered 2 bottles and you couldn't because you only have one and that still makes me lack today.

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Acquirente Verificato

Rating: 4 out of 5

Published on 06/05/2021 à 23h26 following a purchase from 26/04/2021

Clear and well-stocked site

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Acheteur Vérifié

Rating: 5 out of 5

Published on 06/05/2021 à 22h58 following a purchase from 25/04/2021

Order arrived quickly Very well packaged I recommend

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Acheteur Vérifié

Rating: 5 out of 5

Published on 06/05/2021 à 22h22 following a purchase from 23/04/2021

Very responsive customer service following my delivery problem, at amazon level! Fast shipping. I recommend ;)

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/05/2021 à 21h15 following a purchase from 28/04/2021

the only drawback was that the labels stuck on the pots hid the color numbers.

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Verified Buyer

Rating: 5 out of 5

Published on 06/05/2021 à 18h13 following a purchase from 03/04/2021

Very easy to deal with. Prompt service and delivery. Highly recommend them.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 06/05/2021 à 17h20 following a purchase from 14/04/2021

Perfect, order delivered on time! Come on down! Michèle B.

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Geverifieerde Koper

Rating: 5 out of 5

Published on 06/05/2021 à 16h46 following a purchase from 11/04/2021

Fast and well packed

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