English 
B
Rating: 5 out of 5
Order of paints compliant and delivered on time.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 680 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 2, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Fast and reliable.
F
Rating: 5 out of 5
Perfect
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Y
Rating: 5 out of 5
Great as usual
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M
Rating: 5 out of 5
Very happy with price, service and delivery
Y
Rating: 4 out of 5
Complete order despite a slight delay
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Response from 1001hobbies
Hello Yvan,
Thank you very much for your positive feedback. We are delighted that your order was complete and we are doing everything we can to improve our delivery times. We hope to see you very soon in our store.
Best regards,
The 1001hobbies team
Thank you very much for your positive feedback. We are delighted that your order was complete and we are doing everything we can to improve our delivery times. We hope to see you very soon in our store.
Best regards,
The 1001hobbies team
I
Rating: 5 out of 5
Everything perfect, fast shipping, well-packaged parcel and great price. I will definitely make more purchases. Highly recommended
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C
Rating: 5 out of 5
Very good for items that I can't find everywhere, and fast delivery
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F
Rating: 5 out of 5
satisfied
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B
Rating: 4 out of 5
Super
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S
Rating: 5 out of 5
The delivery naturally took a bit longer because it had to come from France. You really get what you ordered. And I am very satisfied and very happy with it!!!
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G
Rating: 5 out of 5
Great service!
S
Rating: 5 out of 5
everything is great
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E
Rating: 5 out of 5
Very good. The delays were a bit long...but the reference was not easy to find. So everything is fine. Perfect
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B
Rating: 5 out of 5
Fast and compliant shipping.
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G
Rating: 3 out of 5
Items marked as in stock, "ships today", weren't. Item search is far from exact. Typing in an exact item name or product number only pulls up an entire category of product. Finding a specific item still required searching multiple web pages. After submitting an order, it took two weeks to ship first order and four days to ship second. The posted order information on the website didn't (and still doesn't) fully match what was shipped. Both order information and invoice are incorrect. Of the four locations on the website to show order status, only one was ever accurate. Though my orders had been shipped, days later the order status still showed "Preparing". No tracking information was ever made available on the site. Required email requests to customer service to be provided with shipment tracking information. First order arrived with package unsealed on both ends of the box. Luckily, no items were damaged or missing -- yet what is the logic in shipping an unsealed container -- even when it's a folded closed cardboard box -- internationally. On a positive note, I appreciate receiving the items I needed and having an easy ordering process. The online experience after submitting an order was very rough.
T
Rating: 5 out of 5
Everything is perfect! Highly recommended.
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A
Rating: 5 out of 5
Order as described and processed quickly except for the post which messed up for 1 week to deliver
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M
Rating: 5 out of 5
Fast delivery, very sturdy cardboard package against shocks Everything perfect
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T
Rating: 5 out of 5
Perfect!
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P
Rating: 5 out of 5
Everything is great, flawless goods, flawless and fast delivery
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R
Rating: 5 out of 5
Good and fast
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L
Rating: 5 out of 5
Quality merchandise at great price
P
Rating: 5 out of 5
Late but good!
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S
Rating: 4 out of 5
As always everything is correct although slow
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T
Rating: 5 out of 5
Complete delivery
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M
Rating: 5 out of 5
Just what I needed thank you
C
Rating: 5 out of 5
Everything happened as planned
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G
Rating: 5 out of 5
Item corresponding to the request, fast shipping.
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G
Rating: 5 out of 5
Shipped in a week and arrived a week later. Shipping information was not updated, which made planning for arrival harder.
C
Rating: 5 out of 5
some items had a longer delivery time but overall acceptable given the special requests, well-stocked catalog you always find what you are looking for
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S
Rating: 5 out of 5
As always, effective and reliable
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N
Rating: 5 out of 5
Well followed. nothing to say
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J
Rating: 5 out of 5
Pleased with items ordered shipping tracking updates need improvement
M
Rating: 5 out of 5
At the top.
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F
Rating: 5 out of 5
Fast, efficient, great price!
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V
Rating: 2 out of 5
I have not yet received the package and they have already sent me four emails asking for a review.
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Response from 1001hobbies
Good morning Veronica,
We are sincerely sorry to learn about this situation and understand your disappointment regarding the review requests received despite not having received your package yet.
We place great importance on our customers' satisfaction and would like to verify the details of your order with you, in order to understand what happened and provide you with the best possible solution.
We invite you to contact us directly via email at the following address: [email protected], providing us with the information related to your order. Our team will then be able to review your case with you and do what is necessary to resolve this situation.
Thank you for your understanding and we remain at your disposal.
Best regards,
The 1001Hobbies team
We are sincerely sorry to learn about this situation and understand your disappointment regarding the review requests received despite not having received your package yet.
We place great importance on our customers' satisfaction and would like to verify the details of your order with you, in order to understand what happened and provide you with the best possible solution.
We invite you to contact us directly via email at the following address: [email protected], providing us with the information related to your order. Our team will then be able to review your case with you and do what is necessary to resolve this situation.
Thank you for your understanding and we remain at your disposal.
Best regards,
The 1001Hobbies team
D
Rating: 4 out of 5
Postage/delivery charge was high. Hadn't realised decals would be comimg from France
C
Rating: 3 out of 5
Don't care for the 3D models, hard to separate the pieces from the base without snapping the piece or leaving a clump on the bottom of each piece from the mold base.
Response from 1001hobbies
Hello Corey,
We completely understand your point of view regarding 3D-generated models.
Our customers’ comments and feedback are essential in helping us continuously improve the quality of our products and services. We take your opinion into consideration and thank you for taking the time to share it with us.
If you would like to provide us with further details about your experience or submit a complaint, we invite you to contact us directly by email at the following address: [email protected]. Our team will be able to review your request carefully.
We remain at your disposal and thank you again for your feedback.
Kind regards,
The 1001Hobbies Team
We completely understand your point of view regarding 3D-generated models.
Our customers’ comments and feedback are essential in helping us continuously improve the quality of our products and services. We take your opinion into consideration and thank you for taking the time to share it with us.
If you would like to provide us with further details about your experience or submit a complaint, we invite you to contact us directly by email at the following address: [email protected]. Our team will be able to review your request carefully.
We remain at your disposal and thank you again for your feedback.
Kind regards,
The 1001Hobbies Team
D
Rating: 5 out of 5
10/10 perfect!
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