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O
Rating: 3 out of 5
Too long to receive the order. Failure to meet the promised date announced at the time of the order.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 283 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 2, 3, 4 and 5 stars
Reset filtersK
Rating: 5 out of 5
efficient & fast
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C
Rating: 5 out of 5
First order at 1001 hobbies and successful experience: product received very quickly and perfectly protected
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J
Rating: 4 out of 5
Good offer, a bit slow in shipping.
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J
Rating: 5 out of 5
Compliance, security, and transparency.
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D
Rating: 3 out of 5
Package received well but more than a month after the order. It's a shame that when the site says in stock, it actually means to order.
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S
Rating: 5 out of 5
super
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J
Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
fast shipping, what was put on sale corresponds to what was purchased
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A
Rating: 5 out of 5
He reached his destination well and the monitoring of shipments was useful.
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O
Rating: 2 out of 5
An order placed on April 16 received on May 9..... After 4 phone calls, fortunately, the staff is friendly and tries to do their best, but I really do not commend the management who does not take the NECESSARY PRECAUTIONS in the face of a move! There is no need to install Charly and Johan; first and foremost, respect the customer. Good luck to the reception team. Good luck to the reception team.
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Response from 1001hobbies
Hello,
Thank you for your message and for highlighting the kindness of our team, to whom we will not fail to pass on your encouragement.
We fully understand your dissatisfaction regarding the delay in receiving your order, placed on April 16 and delivered on May 9, despite your several calls.
We would like to sincerely apologize for this unusual delay.
As you rightly noted, we are currently going through an important transition phase with the transfer of our logistics from Isère to the Paris region. This complex and large-scale operation has unfortunately generated disruptions that we could not avoid, despite our anticipation efforts.
The installation of our teams on site, including Charly and Johan, aims to improve service quality in the long term, but we acknowledge that this should not have been done to the detriment of our deadlines and customer satisfaction.
Rest assured that management is fully mobilized to stabilize the situation as quickly as possible and to learn all necessary lessons from this transition period.
We thank you for your understanding and remain at your disposal for any additional requests.
Best regards,
The 1001Hobbies team
Thank you for your message and for highlighting the kindness of our team, to whom we will not fail to pass on your encouragement.
We fully understand your dissatisfaction regarding the delay in receiving your order, placed on April 16 and delivered on May 9, despite your several calls.
We would like to sincerely apologize for this unusual delay.
As you rightly noted, we are currently going through an important transition phase with the transfer of our logistics from Isère to the Paris region. This complex and large-scale operation has unfortunately generated disruptions that we could not avoid, despite our anticipation efforts.
The installation of our teams on site, including Charly and Johan, aims to improve service quality in the long term, but we acknowledge that this should not have been done to the detriment of our deadlines and customer satisfaction.
Rest assured that management is fully mobilized to stabilize the situation as quickly as possible and to learn all necessary lessons from this transition period.
We thank you for your understanding and remain at your disposal for any additional requests.
Best regards,
The 1001Hobbies team
L
Rating: 5 out of 5
Quality merchandise at reasonable price Fast shipping Great communication Will buy from again
M
Rating: 5 out of 5
Very good
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H
Rating: 5 out of 5
well packaged and fast delivery. price quality of the car model is excellent.
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F
Rating: 3 out of 5
I will be completely satisfied if my order WVVNBEWPI is also shipped to the same Pickup Point as this one.
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J
Rating: 3 out of 5
I have a pending claim for lack of material.
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N
Rating: 5 out of 5
Superb products, I am delighted to highly recommend, super quality!
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Y
Rating: 5 out of 5
Nothing to complain about, it was perfect
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G
Rating: 5 out of 5
Small incom
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F
Rating: 5 out of 5
Fast delivery. The package arrived on the agreed date.
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J
Rating: 5 out of 5
perfect
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M
Rating: 5 out of 5
very good
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H
Rating: 5 out of 5
Kind responses, fast delivery
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M
Rating: 5 out of 5
Great service! It took a while for the shipping, but they were hard-to-find items at a great price!
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M
Rating: 5 out of 5
Unbeatable
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F
Rating: 4 out of 5
Delivery time a bit long.
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M
Rating: 5 out of 5
Exactly as promised, safely shipped!
J
Rating: 5 out of 5
¡
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N
Rating: 5 out of 5
I was satisfied with my order, even though it was delayed.
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Response from 1001hobbies
Hello, Thank you for your feedback and we apologize for this incident. We are sincerely sorry for the processing delay of your order. This delay is related to a change in logistics provider, which temporarily disrupted our organization and shipping times. However, we are pleased to learn that, despite this setback, you were satisfied with your order. Rest assured that we are doing everything necessary to restore optimal service as soon as possible. Thank you for your understanding, 1001hobbies
J
Rating: 5 out of 5
Excellent purchasing service! However, plan ahead when it comes to ordering. Delivery times are often not respected, especially since shipping costs are very high.
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E
Rating: 5 out of 5
So happy to have received my kit quickly!
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J
Rating: 5 out of 5
Good purchase, perfect delivery.
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J
Rating: 3 out of 5
The order was delayed a lot in being served, it was first available and then it was not, but the order was already paid for.
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Response from 1001hobbies
Hello,
Thank you for your comment.
We understand your frustration with the delivery time and would like to clarify a few points. The product HMS Eskimo 1941 was listed as available, which means it was on our supplier's list, but not necessarily in immediate stock in our warehouses.
In your case, the product had to be specially ordered from the supplier, which required additional time before shipping. We apologize if this was not clear at the time of purchase.
We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.
Sincerely,
1001hobbies
Thank you for your comment.
We understand your frustration with the delivery time and would like to clarify a few points. The product HMS Eskimo 1941 was listed as available, which means it was on our supplier's list, but not necessarily in immediate stock in our warehouses.
In your case, the product had to be specially ordered from the supplier, which required additional time before shipping. We apologize if this was not clear at the time of purchase.
We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.
Sincerely,
1001hobbies
M
Rating: 5 out of 5
After receiving the advice through customer service, I purchased the thinner they recommended, which turned out to be perfect.
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N
Rating: 5 out of 5
Order as described Fast and careful shipping
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L
Rating: 5 out of 5
Very good products, fast shipping and excellent tracking.
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Y
Rating: 5 out of 5
Very well packaged and fast
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J
Rating: 5 out of 5
Excellent
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J
Rating: 5 out of 5
Fast, careful shipping, and in accordance with my order, thank you for your seriousness!
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L
Rating: 4 out of 5
Delivery time too long
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