Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 283 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/10/2015
very good despite 8-day wait for receipt after e
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/10/2015
Delivery announced in 3 to 4 days delivery made within this time Bravo with everything I had comma
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/10/2015
Why announce a delivery date when it will not be respected? More than 7 days difference between the announced date and the delivery date! Non-existent communication! No response to my requests for information.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/10/2015
All is not insignificant great choice more varieties visibility facilitated on the other hand delivery time too long does not take into account current assets which is very detrimental and can lead to a change of crazy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2015
1st order. Package received in good condition. But that the delivery time is long compared to the indications initially indicated. To moderate my comment 1001 maquettes are dependent on carriers. This will not prevent me from recommending on
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2015
pleasant store but not all brands of plastic maqette manufacturers as well as for resin decal kits. Serious about leftovers, they come back when it's available again on their website.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2015
Good choice of models and accessories.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2015
I did receive the rails in strong cardboard boxes with paper but the rails were or were fighting a duel apart from that no negative remarks and thank you I would come back Roger Duchat
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 08/10/2015
The orders arrive in a reasonable time and offers a good catalog of varied miniatures.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 08/10/2015
ordered on September 26, 2015 received on October 08.2015.- better than that.!!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2015
The time between an internet order and the dispatch of that order is far too long: 4 to 5 days for products available within 24 hours.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/10/2015
The purchase went well. Only the receipt of the order was several days late. The website contains a lot of products. I suppose that this is why it crashes too often. Otherwise the customer service is excellent. This is the first time I have bought from you. My opinion is favorable and I will be ordering again.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2015
Product delivered in perfect condition and ahead of initial estimates. Excellent follow-up
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/10/2015
Great experience Very fast - very good - great place to shop on the internet +++++++
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 04/10/2015
No tracking code received although I paid extra for it much too long delivery time no response to messages.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2015
Order received on time delivery 4 days very good site I recommend sens probl
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2015
Great experience Very fast - very good - great place to shop on the internet +++++++
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 03/10/2015
having ordered 2 assembly kits one was intact while one was missing pieces I asked for the missing pieces to be shipped but never received a response if they had answered my question or complaint I would have also given 5 stars because the site is very detailed and fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2015
Delivery on time. No complaints
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/10/2015
I don't know what happened to my cheque. I sent it the same day as my order and it arrived the day after I received an e-mail saying that you hadn't received it, 10 days after I sent it. Despite everything, I was pleased with the work that was done after this incident, because I don't think the post office takes so long to trans
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 02/10/2015
the order was served correctly and it is impressive the amount of products they have in stock.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 02/10/2015
Site well stocked waiting time a little long. If you have patience recommended.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2015
following a technical problem i had to phone customer service who immediately reassured me delivery in good time i recommend this site which is very professional
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Verified Buyer
Rating: 2 out of 5
following a purchase from 30/09/2015
Poor communication My order has been processing for nearly three weeks without any firm contact from 1001 Model Kits. The only e-mails I have received are three copies of OTHER buyer's requests for shipping updates and a copy of an inquiry I made before ordering - and that was never responded to - plus it now refers to a product I didn't ask about. All these e-mails seem to automated responses. All I ask for is an e-mail - preferably from a real person - letting me know that my order is in stock and it will be shipping soon . UPDATE: I finally received my order from 1001 Models - nearly two months after my order was placed and paid for. Communication was better over the last few weeks but still below expectations. I can accept delays but only if I'm informed of them. I was still getting comments in my account that had nothing to do with my order.
Response from 1001hobbies
Dear customer, We apologize for the inconvenience concerning the emails you received by error. It is due to a technical issue which has been corrected. We answered to you on the 17th of September concerning your order, informing you about the status of your order. A new message was sent you today with more information as well as a code to benefit from a free shipment on your next order. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
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Verified Buyer
Rating: 5 out of 5
following a purchase from 30/09/2015
Pretty Great Ordered some bottles of model glue, and got everything quickly and for a good price. Pretty great for a first purchase.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/09/2015
Poor communication My order has been processing for nearly three weeks without any firm contact from 1001 Model Kits. The only e-mails I have received are three copies of OTHER buyer's requests for shipping updates and a copy of an inquiry I made before ordering - and that was never responded to - plus it now refers to a product I didn't ask about. All these e-mails seem to automated responses. All I ask for is an e-mail - preferably from a real person - letting me know that my order is in stock and it will be shipping soon . UPDATE: I finally received my order from 1001 Models - nearly two months after my order was placed and paid for. Communication was better over the last few weeks but still below expectations. I can accept delays but only if I'm informed of them. I was still getting comments in my account that had nothing to do with my order.
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience concerning the emails you received by error. It is due to a technical issue which has been corrected. We answered to you on the 17th of September concerning your order, informing you about the status of your order. A new message was sent you today with more information as well as a code to benefit from a free shipment on your next order. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2015
site well detailedgood choice of products description of items and delivery times very clear fast shipping in short nothing to re
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2015
Pretty Great Ordered some bottles of model glue, and got everything quickly and for a good price. Pretty great for a first purchase.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2015
I really appreciated the services of this site and I would recommend it without any worries:
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Verified Buyer
Rating: 3 out of 5
following a purchase from 28/09/2015
Slow Delivery The sale of this model kit was the slowest in a sale of a $200.00 Model kit. Delivery was good the box came in good shape and took a parts count ] to make sure that all part trees were in the model kit it was complete full] count. All in All I have to say for being the slowest delivery of a sale in my case this model kit I wanted so even thou the long wait I have to say it was wait. this is the reason I only 3 stars for slow delivery response for sale DHL was good on Delivery date one day early
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2015
Slow Delivery The sale of this model kit was the slowest in a sale of a $200.00 Model kit. Delivery was good the box came in good shape and took a parts count ] to make sure that all part trees were in the model kit it was complete full] count. All in All I have to say for being the slowest delivery of a sale in my case this model kit I wanted so even thou the long wait I have to say it was wait. this is the reason I only 3 stars for slow delivery response for sale DHL was good on Delivery date one day early
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2015
Perfect transaction.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 26/09/2015
Humbrol Paint order Did not have all the colours I required ,9 out of 10 is not bad ,the 1 colour that was missing I managed to get elsewhere . Delivery was spot-on so no complaints there either .
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 26/09/2015
The order arrived on time and the availability of models is very high. Excellent.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2015
Purchase giving me complete satisfaction
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2015
Excellent choice, good price, many references ... In short, a site to recommend to all model enthusiasts. A little extra would be to include the paint references for each model in the description, so that you can color-coordinate them and order both the model and the paint you want at the same time.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/09/2015
Very poor quality - return to dispatch immediately
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2015
Humbrol Paint order Did not have all the colours I required ,9 out of 10 is not bad ,the 1 colour that was missing I managed to get elsewhere . Delivery was spot-on so no complaints there either .
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2015
I'm very happy to find what I'm looking for as a Tamiya fan. the delivery is fast, which isn't bad either! so: very interesting prices good choice possible delivery ra
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2015
All things come to those who wait Patience is not my strong point Joking aside I am delighted to have placed an order with you thank you cordially Patr
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