Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2015
Not impressed! Wrong size, wrong materials and unwrapped and they took almost 2 weeks to arrive. Category: Diecast models Fiat 500 Blue +500C Pink x 2 1:43 I ordered the advertised diecast models which were supposed to be a Fiat 500 in Blue and a 500C in Pink in 1:43 scale. What I received was 2 number Fiat 500's in Blue and 2 number 500C's in Pink in 1:87 scale in plastic. I also paid an extra £1.70 for gift wrapping, which was a paper bag! The quality of the products are excellent but they are not what I wanted or ordered! Wrong size, wrong materials and unwrapped, also they took almost 2 weeks to arrive. Additionally, when I checked my order on the website after they arrived, it had changed to what they delivered but the scale is still listed as 1:43. In summary they state that this product is no longer available - Which product is no longer available, the 1:43 Scale Die Cast Models or 1:87 Plastic Models? Luckily, my daughter, for which they were a Christmas present is happy with them.
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience. Could you please send us an email to [email protected] with the dimensions of the products you received? That way we can correct the information on our website if it is inaccurate. As a compensation, I am happy to offer you the shipping costs on your next order. I sent you an email so you can benefit from this. If you are happy with this action, please review your comment to reflect your satisfaction. Happy new year! Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2015
Delivery times too long ( 13 days for items in stock ) Inadequate packaging. One of the items ordered arrived broken. For these two reasons: poor quality
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 07/01/2015
I placed my order on December 17th for a product""supposedly"" in stock and which I paid for on the spot. Despite being processed the next day it was not shipped until a week later. Then the shipment has taken 10 more working days to arrive (15 calendar days). Not to compare but a fellow hobbyist placed an order on another site on December 30 and on January 5 he had it at home and was able to deliver his gifts on time. If the transport company they work with does not work, maybe they should be able to deliver the gifts on time.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 07/01/2015
Everything is fine. I received the product I ordered in perfect condition. The only thing is that they take a long time to send. So if what you buy is for a gift it is best to order it well in advance at least with a
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2015
A huge choice for models at all levels. No express delivery - that's my only negative, which I wouldn't give 5 stars for.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2015
order placed on 2212 we are on 501 and still nothing received
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2015
Very good service: order arrived quickly despite the busy end-of-year period, parcel well done goods OK
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 04/01/2015
The first purchase experience definitely negative due to excessively long delivery waiting time (4 months). The second definitely better. To improve the search steps on the site and the shipping costs
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2015
I can't say enough about 1001maquettes and I recommend it to all model makers.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2015
The delivery time is a bit long. Despite my question about the delivery time, 1001 maquettes did not reply. Models of good quality and parcel well em
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2015
Efficient and serious. Very satisfied. I recommend and thank
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/01/2015
For my order the money was withdrawn on 20122014 supposedly shipped on 26122014 . Today 312014 still no parcel.I know there were holidays but my other parcels ordered in France arrive MUCH FASTER. I don't live at the end of the
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2015
Getting the parcel to you on time Receiving the parcel correctly
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/01/2015
Expensive prices (acceptable) but faulty service (unacceptable) .
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2015
Very fast service, the only downside is that shipping costs are just as high for a simple decal board as for a box of make-up.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2015
Fast and reliable .... Is there a delivery charge and how much is it?
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 01/01/2015
All good. The site could perhaps highlight better that the product is shipped from abroad and the shipping time is therefore longer. However, shipping was fast and efficient.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2015
No worries. Fast shipping. Very good
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 30/12/2014
Met the delivery time perfectly. The toy soldiers are beautiful and well cared for I would say beyond expectations.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 30/12/2014
Everything arrivedverything perfectvery satisfied!!!! Jordan.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2014
I can recommend 1001 maquettes without any unpleasant surprises.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 29/12/2014
The instructions could be more 'clear. I have some doubts about the 1:32 scales do not seem so accurate at least in the case of the American armored car .
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2014
Lots of choice and order received quickly. However, the explanations given about the models are a little too brief. But I'm happy to recommend this site.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/12/2014
I'm a delighted customer! Excellent selection of models and rapid delivery. Easy to order process. Will definitely be a return customer!
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 28/12/2014
Very good service, keep it up.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2014
a pleasant site to visit, the bonus being the instantaneous contact for immediate answers. I appreciated this little detail which made my purchase much more personal.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2014
I'm a delighted customer! Excellent selection of models and rapid delivery. Easy to order process. Will definitely be a return customer!
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 27/12/2014
timing as indicated.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 27/12/2014
disappointed I was very sorry that the models did not arrive on time for grandkids to open at Christmas. They still have not arrived.
Response from 1001hobbies
Dear customer, Your order was delivered on the 30 December. It was sent 10 labor days after the order was validated, as indicated on our website. We are sorry it did not arrive in time for Christmas, the shipping services are very busy during the that period. Best regards, Customer service 1001modelkits
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Verified Buyer
Rating: 4 out of 5
following a purchase from 27/12/2014
So far so good.....ll Couriered to UK from France by DHL during Christmas week, arrived before most of our UK parcels which were ordered much earlier! This would be 5 stars, except for the fact that this expensive, sophisticated wooden sailing ship model kit was open and had been repackaged somewhere along the line. There is no way to tell if anything is missing due to the complexity of the model (Amati HMS Surprise from the Aubrey/Maturin novels).
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/12/2014
disappointed I was very sorry that the models did not arrive on time for grandkids to open at Christmas. They still have not arrived.
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Response from 1001hobbies
Dear customer, Your order was delivered on the 30 December. It was sent 10 labor days after the order was validated, as indicated on our website. We are sorry it did not arrive in time for Christmas, the shipping services are very busy during the that period. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2014
Too bad I can't contact them by phone! I didn't receive an e-mail to let me know when the parcel had arrived. The relationship aspect needs to be improved. Otherwise, I got my parcel on time and I'm satisfied with the service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2014
I'm very happy with the fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2014
So far so good.....ll Couriered to UK from France by DHL during Christmas week, arrived before most of our UK parcels which were ordered much earlier! This would be 5 stars, except for the fact that this expensive, sophisticated wooden sailing ship model kit was open and had been repackaged somewhere along the line. There is no way to tell if anything is missing due to the complexity of the model (Amati HMS Surprise from the Aubrey/Maturin novels).
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/12/2014
Unfortunately my first order on 1001 maquettes wasn't a very serene one, as it was placed more than 10 days before Christmas and didn't arrive until Christmas day, with no real indication of why it had been ordered.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2014
received the parcel in very good condition and on time! mer
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2014
Very well designed site, I always enjoy using it. Wide choice of layouts. The menus are clear and well designed. The many advanced search options allow you to narrow down the list sufficiently. In the list obtained, the model box drawings are clearly visible without taking up too much space. Packages can be picked up at a nearby relay station. My only complaint is that the search and display time is too long after each click on a search option: 10 to 15 seconds, even though I use a very fast Internet connection. If you have to check 5 boxes to get the list you want, it takes over a minute for it to appear. To reduce this time, I'd need to be able to click on all the desired options first, and only then launch the search.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 24/12/2014
EXCELLENT 5 STAR TRANSACTION
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2014
Very Good very good quality of service fast contact and promise kept for the delivery of N
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/12/2014
I am very disappointed by the site 1001 maquettes. I ordered a model of an aston martin on Friday afternoon at 5pm and the order was dispatched immediately. Having no news about the parcel a week later I contacted them and was informed that in fact they did not have it in stock! I was offered an alternative solution to the product, but it didn't suit me. So I asked for a refund. A week later I'm still waiting... in short they're very quick to debit but on the other hand updating their stock informing their customers and refunding them there's work there! 29-12-2014: still nothing on my account... 30-12-2014: that's it...thanks
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