Customer reviews of 1001hobbies

I understood that you had a problem, so we'll see about the next order for a real and, I hope, more than positive opinion.

Very rich site. Only choosing paints is complex. Delivery on time, solid package. Meets expectations.

Very long lead time, almost a month late, and hesitant communication about the delivery date. Unsatisfactory

I'm 1 bit disappointed with the delivery time. I placed my order before January 1, 2022, and the package arrived on January 20.

I have already canceled the above order three times, but have received no response or reply to date. Only the message that the payment has not arrived. Now once again I cancel my order! Thank you!

Long waiting time for ordered items 3 months. Problem solving okay.

Nice site but delivery time a bit long. Product conforms.

Delivery and arrival of product all good!

The experience in this wed , It has been pretty bad three references are ordered , marked with stock available and after two weeks waiting for the shipment .
I ask and they tell me that two items do not have them . and if I do not ask no one says anything . TWO months to finalize a transaction.
TWO months to finalize a transaction. In customer service the first week they answered regularly.
But when they told me that the refund was going to take FOURTEEN days (not even in the worst times of Aliexpress) I decide that I prefer to wait for the items, they leave me hanging and do not answer again.
I placed the order here because with the three items and counting the shipping costs .
The price was very good. In the end the reference that arrived, cost the same as in other weds and I would have had it in four days.
The model stores if anything is characterized by its seriousness, advice and good customer service.
I had never had a single problem on the contrary.
You have good prices taking advantage of offers and others. And it is a page that regularly appears in search engines. As recommended The two references that I am missing you still have them. How can we trust again in 1001 hobbies. I have read the comments on your site and you have a lot of the same cases.

I didn't place an order because your website has become a gas factory and we don't understand a thing, at least not me personally.

long overdue

I didn't like that the order I placed was supposed to arrive in 2-4 days and it took 10. Because I bought it for a specific date and couldn't give it away in time. If it is a time of many orders and there will be delays, they should put it in.

Took along time from order to shipping! othewise ok

Delivery on time and received parcel in very good condition

overall very professional and a lot of choice but it would be nice if we could reach you by phone more quickly and especially do not put labels on the references of pots of paint it becomes illegible and we are forced to add another label on top to recognize the reference of the pot moreover a reduced delivery price for small order quantities (1 or 2 pots of paint or a very low minimum order) would be appreciated

It would be a good idea to check the availability of your products before putting them up for sale, that would avoid the refunds I'm still waiting for. Best regards.

Obviously, there's a big discrepancy between stocks and the website: Order placed at the end of November, not dispatched until mid-December, fortunately my request for a refund was processed quickly.

Long lead time

continue. That's good.

When I report to ask something and I don't get an answer, that's bad for me

It took a while for my order to be processed, but overall I received my parcel in a satisfactory time. Very satisfied with the service.

Delivery time too long, not as advertised, impossible to plan a date.

Rather long preparation time and difficult to find the tracking number on the website. The information sent by e-mail is incomplete. Otherwise order delivered on time and well packaged.

I still haven't received the order?

Bad, many problems but no dishonesty.

Satisfied

bad packaging, the passepartouts were free to bang in the package and were slightly damaged on the sides

After many mails and much too late my order finally, received.Am actually used to different .

I placed an order some time ago I think more than a week ago now and still haven't received anything. Delivery time is really taking way too long.

-,,.

Very confusing information with the shipment I don't know how I can track it, it hasn't arrived yet but I hope it will ^^

A faster response time would be desirable

The delivery was very good

The only issue I have with this company is the web site’s search engine is difficult to use and refine to what I’m looking for.
Example: when I want to see all details and accessories for a 1/32 scale P47, that is all I want to see, not all 1/32 scale details and accessories.

What I bought has arrived, but my two orders were placed on the same day, they brought them to me together but they counted the shipment twice. I complained about it but they did not pay attention to me.

I received the wrong item and returned it as requested but have had no replacement, refund or any response since.

Everything was well organized, only drawback is that all communication was in French, a drawback for me

Placed an order for Xmas, with a published delivery time of 2 weeks. Should have been plenty of time. When there was no sign of it, I had to contact them to chase delivery. To be told there’s no way it would be delivered for Xmas! Therefore I had to cancel!
COMMUNICATION IS PARAMOUNT.

The website was easy enough to use but my package arrived extremely late and the box looked like it had been run over by a truck. Won’t use this website again

order service good model purchased very bad not user friendly to build directions very bad had to trash the J 3 Cub model