Customer reviews of 1001hobbies

See my previous review regarding this company. Since I sent it I have at last received a refund. It's taken the best part of a month plus follow up calls. They receive a 2 star rating because at least I did get my money back.

Tres bon service mais cependant ,etant francophone j aimerais avoir une correspondance en francais

Communication, shipping time and packaging were fine. Content not so much.

When ordering it was not indicated that it would take time to arrive ...recu le 24 décembrez !!! That's hot for christmas presents. And when I e-mailed to find out why, I was told only that some items would take a long time to arrive ... without offering to send the ones that were in stock. The result was a lot of stress for me, which I wanted to avoid in the first place!

although I've had great difficulty with delivery (due to poor service from Mondial Relay), I think your site is fairly well supplied and we can find everything we need for our pleasure. However, allow me to point out a few problems, namely the impossibility of reaching you by telephone (it was just before the holidays, so that explains it). which prevents us from ordering small quantities, i.e. a renewal of paint pots or a spray paint, but above all, don't put the labels on the reference of the pot, we don't know which color it is and we have to peel off the label and make a new one for each pot, otherwise I'd order from you again, because you're still very professional, and that's the main thing!

Have placed an order 29/12/2021 and also asked recently what the state of this order is, yet no one has replied to my request as of today 15/01/2022??????

Super article merci

Price a little high compared to the average. Availability not always up to date!

Very good

good service, deliveries ok, site difficult to navigate, items too expensive compared to other sources: eg I bought the MERCATOR 208 € instead of 335 on 1001Hbbies - supply: no stock often for the most interesting items otherwise there is a wide selection

I placed my order on December 3, 2021 and after months of waiting I still haven't received anything.

In the new site, it has become difficult to find static models of 1:43 scale cars

in general, I would give 1001 hobbies a 5 star rating.

I've been waiting 15 days (I still haven't received the parcel), even though I placed the order on site and there's talk of a transfer between their warehouse in the Paris region and their store in Paris. Otherwise, the team is very pleasant and attentive, just the question of delivery times.

everything ok,quality goods,delivery a bit long.

Delivery took a bit long, but it's OK. Unfortunately, there's still no word on my next order request, which has been out of stock for months: Henschel Hs 129 in 1:72 from Pavla

average

I have not received anything yet

Quality is good only it takes very long for the order to arrive

I received the parcel with a very nice gift wrapping and the product was identical to the description. What's more, delivery was quick, so I'm very satisfied. The only downside is that I had asked to leave a note but there was no note either on the packaging or in the gift. But otherwise I recommend it!

hard-to-get models, available in this temple

Delivery took quite a long time.

It fits but improve the timing for the Swiss

I was able to find it easily

I tried to order something that they were supposed to have on the web but after waiting and waiting, it did not arrive. I was finally able to cancel the order and got my money back in full.

I have no idea if I will ever receive my order. It supposedly left France last month, but I have no idea where it is - maybe stuck at a port somewhere - or if I'll ever get it. And the online chat is in French. So I feel helpless.

On-time and compliant delivery.

On 26/11 I ordered a product indicated as being the last in stock. The order was validated and the amount debited. On 06/12 I received an email informing me that I would be reimbursed. The same day I received an automatic tracking email telling me that the package was awaiting preparation. On 09/12 I received a message informing me that I had been reimbursed. On 13/12 I receive another automatic message indicating that the parcel is awaiting preparation. I contacted customer service who confirmed that the order had been cancelled and that I should ignore the other messages. On the website, the order remains in progress for several days. I was indeed reimbursed. On 14/12 I tried to contact 1001 hobbies on the telephone number given. No one picked up and an automatic message said they were closed, without specifying opening hours. In the middle of the Christmas season for a hard-to-find product, such inaccuracies in follow-up communication don't necessarily make you want to place another order. Significant progress still needs to be made in terms of customer relations.

Order date: 26/12/2021 Hello, for my 1st order, I am very disappointed ... we are far from the 2 to 4 days of shipping!
I chose your site, even if it meant paying a bit more, thinking I was dealing with professionals...(who respect customers... no info!) seeing that things weren't moving very fast, I recommended almost all the items on a well-known site, where you can buy anything you can sell on the internet.... the very next morning, I began to receive my 1st parcels ... and after three days, I had received everything! and cheaper! no comments! sorry, but this will be my 1st and last order on your site ...

fast and efficient!

this vendor confirmed receipt of my order promptly and provided estimated delivery dates.

I haven't received anything yet.

The package arrived damaged a bit too bad

On 12/27/2021 I placed my order, I was assigned the number ODKOJXKBC, today 11/01//2022, I am still waiting to receive it.

The order was very easy to place on the site. Navigation was not a particular problem. It says that the item is on pre-order. But two and a half months after the release date, I still haven't received anything. No e-mail from the site to explain the situation. I wrote to the contact person who still hasn't replied. All I've received are promotional offers I don't care about. I'm waiting for my order. And I'm not going back to this site.

hello, nothing to say about 1001 hobbies but about the carrier, the parcel was complete with several broken parts. these were thrown loose in the box, finally disappointed by this first shipment.

My shipping cost went from 15.oo to 49.oo after adding one very small and weightless item...
Their shipping prices are confusing and seem high.

Found the site difficult to navigate, once I had located an item , I found it difficult to find again. The description of a lot of items is too breif , hence me paying the price for a kit wich I assumed would be cast alloy pieces but it turng out to be cheap plastic(?) bits . Once order placed I found out it was coming from France which took about 2 weeks but was kept informed (even received a email few days after I had got it to say it was still on its way) .
When it arrived ,I thought it must be a empty box ,it was so light. I opened the very well made box to find a few plastic bags containing the parts which mostly looked very delicate . This turned out to be true as the were also very brittle and broke very easy. I proceeded using the broken parts as best I could but when a major part broke in two ,enough was enough and the whole lot went in the bin - a expensine mistake.I feel this company wants to improve its quality control and stop selling kits such as this(Fordson Tractor Big) for a rediculous high price .

good as usual thanks

Order not received after a month, even though the items were indicated as available. I haven't heard from them, but I get a lot of advertising by e-mail...