Customer reviews of 1001hobbies

Clear site, fast shipping I am totally satisfied

Finding products from your suppliers is too slow, as is shipping. The products for sale are great and from many brands.

Happy with the product but disappointed with the packaging of the model and the utensils, which were delivered loose in the box...

a bit long

Very mixed opinion, complicated order, order of 3 puzzles. After 3 days it was still being prepared, even though the site talks about fast delivery. When I sent a message, I was told that 1 puzzle was missing, and I was automatically given a credit note which did not interest me. I ask to cancel the order, and they accept my request and promise me a refund. 2 days later, this incomplete order is shipped. I'm offered to send the order back.... In short, after I don't know how many exchanges by e-mail because it's impossible to get them on the phone, I pick up the puzzles at a relay point and they promise to reimburse me for the missing puzzle which is still a credit .... I accept but I'm waiting..... Too bad they don't update the unavailabilities. The puzzles are great, well protected. But the after-sales service is pretty disastrous in the event of a problem that could have been resolved very quickly...

Kit exactly as advertised. Website has option for English, but important parts of tracking remained in French. Fortunately, easy to understand with a little knowledge of the language.

Very slow shipping, over a month, despite the item being in stock at purchase. Plastic item as described.

Fast, good packaging, large selection of products, thank you.

The two stars are because we did get our order eventually. But be warned that the products are shipped from another country and this company does not answer their phone or emails. You just have to have faith it will get there. I paid 45 dollars for expedited shipping however it still took 2 weeks for it to leave their warehouse in France. I ordered something else regular shipping and it took the same amount of time.

All good

everything is made of plastic, even the sails, it all comes in bulk

Unfortunately, I relied on "first impressions" here. My sister arrived with an idea for a Christmas present at almost the last minute. The item she bought had a delivery time of 2 to 4 days. I therefore expected the gift to arrive by post on 22.12 at the latest. In fact, it took a whole 9 working days before it arrived. If you look at the information on this page, it also states a time of between 7 and 9 working days. Exactly 1 working day elapsed between the parcel being handed in and me receiving it. This means that the shipping process, originally 2 to 4 days, actually took 7 working days. That may not be a problem in itself, but if you visit your family on the 24th and are therefore not at home to accept and hand over the parcel, it's really stupid. Why isn't the 7 to 9 day delivery time mentioned when ordering, then I would have decided not to order here, but that's probably the problem. I would have spent my money with someone else. It's a shame that there is this lack of transparency.

I ordered a fishing boat and found an item with 2 boats in the same parcel. The length, and I think the only one in the description, was that of the 14cm parcel and not that of the boats because they are only about 5cm long.

beautiful equipment

It is not possible to ship A4 size decal sheets without hard protection. Mine arrived 50 percent damaged.

Satisfied

not enough color details not enough gloss and not enough choice

Very disappointed with this site, order placed on December 9, delivery scheduled for December 18, then scheduled for early January. After several complaints finally delivered on the 24th. With other sites, delivery takes place in 2 or 3 days for the same product. Unreliable site

I found the shipping package in the stairwell without having signed anything for acceptance. It does not seem logical to me since the condominiums did not declare anything to me and for that since my name was listed it was considered that the delivery was delivered to myself and not to other people...now I am waiting for the refund of the credit note amounting to € 28.89 since more than 14 working days have passed .thank you!!! Thank you!!!

Very satisfied

I would have liked to have been notified earlier of stock shortages and not have to wait 1 month for delivery.

bonjour le service commande et expédition fonctionne relativement bien mais le service COMUNICATION est a revoir totalement je passe commande le 18/12 pour le 24/12 le 23/12 je reçois un message m'expliquant que ma commande est seulement "en préparation" du coup je vous répond par un message peu agressif car déçu et le demain matin m'on informe que mon colis m'attend dans mon point relais! doc in 12 hours you finalized my order, you deposited it with the carrier mondial relay and this one delivered it to my village you are magicians of internet sales!!! finally the main thing is that my grandson got his gift on time thank you

transport costs:grayuit or paid

good material. No worries

Actually free shipping from 69€, I paid shipping and handling fee. Too bad! Much more expensive than I realized, I would actually return the item and ask for the money back. But I needed the item immediately :(

Delivery time too long and sales service not great.

A little long for delivery

Fast Good choice of products

5 stars for variety and choice of products, 3 for shipping, time is about two weeks.

Very satisfied.

I was happy with the products, packaging & delivery information.
The goods arrived the day they said they would.

It arrived promptly and the model was perfect. Thank you very much for everything, we will continue to expand the collection.

Very slow delivery

We wanted this kit for a Christmas present but the kit came in a box that had been crushed when it had been packed. So it is not a satisfactory present.

I did receive my item before Christmas, but the messages I received suggest that the customer is being taken for a ride... the seller said he had sent the parcel, but the carrier didn't pick it up until much later!

well

i could have put very good if the site was easier and more intuitive to use if not i recommend 1001 hobbies p

Unfortunately, the delivery time indicated on the Internet for the ordered decals was not met. Otherwise everything was o.k. Ordered model was only available at 1001hobbies.

Happy with my order. But disappointed by the packaging which I paid 2.50 € to have an unfinished package, it lacks at least 20 cm of paper so we see the inside of the gift ... I am forced to redo it

Reasonable website. Product good; price good; delivery very slow