Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Packaging was very good. Fast delivery too. However, the paint bottles covered with warning labels, which when removed also rip the label off the bottle itself, are not great. I had to re-label all the paints by hand :/
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2021
You sent the package without indicating its contents or value on the customs document. As a result, Swiss customs blocked the parcel. I had to send them a copy of the order and proof of payment. This cost me 36.- CHF, so for an order of 53.00 € I paid over 115.- € including delivery and customs fees. Clearly, I'm not going to repeat the experience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2021
It's a pity that all the games were packaged in the same box, since they weren't all intended for the same person.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2021
Good lead time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/11/2021
Hello The deplorable delivery, I was shouted at by the deliveryman, and the model the propellers broke.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/11/2021
Fast shipping, order conforms, but do not validate the delivery with mondial relay! Delivery not in the right place (50km from my home); packaging really destroyed! A bon entendeur !
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2021
The time was a little long between the order and delivery, almost 3 weeks. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2021
......
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2021
Good but delivery a bit long
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 11/11/2021
Your website works very poorly. The communication is very poor. The delivered material is fine
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2021
Our order arrived in two instalments - which we appreciated - but with a delay of over a month, which was not expected. Then, thanks to our telephone intervention, we were able to obtain satisfactory explanations. Our satisfaction is mixed.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 25/09/2021
An item in my order arrived damaged, so I emailed them immediately but received no response. A follow up email to a different email address 4 days later with photos, invoice and delivery note also received no reply. I’ve sent 2 further emails to both customer service email addresses in the vain hope I can get the issue resolved but again I have received no reply to either. It's now 29 days after I received the order. I’ve no other option now than to lodge a complaint with Paypal. Good customer service isn’t difficult but it seems these guys haven’t even heard of it. Disappointed, as this is the first bad review I’ve ever left for a company.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 12/11/2021
shipping charges for one item was $80.00 for a ten dollar item. I will not order again from this seller.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2021
Very good super fast
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2021
Incorrect order reception
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2021
Many items are not in stock. The delivery times indicated on the site are optimistic, as I have experienced 3 times. These times should be readjusted according to actual average times.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 17/11/2021
Actually I am still waiting for my order from over a month ago, how much longer do I have to wait ??
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Verified Buyer
Rating: 2 out of 5
following a purchase from 08/11/2021
i was told there was a tracking number but it never work or said no such package.didn't like their response
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2021
Very fast delivery despite the risk of delay. Miraculously arrived in good condition as the item was bouncing around in a MUCH TOO BIG box. Satisfied with my order but packaging to be improved!
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 23/10/2021
Contrary to what some people say online, this is a real store, in Paris. As I like France a lot, I overlook the fact that I had to wait a long time for the goods to arrive. The fact is, an item was offered that was no longer in stock, but the fact is also that 1001hobbies took care of a subsequent delivery...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2021
Be careful to use packaging that matches the contents. An airplane wing is light, so the cardboard is thin, BUT fragile !!!!! The cardboard was split 15 cm down the middle ..... Miraculously, the wing was in a very thin but intact plastic film. A stroke of luck.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2021
VERY GOOD
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 08/11/2021
Well set up. Everything is easy to find.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2021
Very good; the order having been delivered only 10 days after the order, I regret that there was no faster information on the delay of the departure of the parcel. Otherwise perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2021
Order arrived earlier than expected very good .. the only downside to the model rims are not there same color as on the photo they are black too bad I would have preferred the silver color
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2021
delivery date evasive at first, then delivery suddenly in advance. well received anyway .
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2021
Good site, order received on time and in order.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 30/10/2021
Package neatly received
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/11/2021
Only 3 stars because the delivery took a little too long for my liking (and I didn't hear from 1001hobbies during that time) and although the cardboard packaging was undamaged, the box containing the model was damaged, but fortunately the contents were unharmed.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 08/11/2021
I placed an order on the 8th November, and one on the 9th November. One arrived quite quickly the other took over a fortnight to arrive
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 03/11/2021
Very good on time ordering, especially if for a gift. Available article turns out to be from third party. At least then correct article arrived.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2021
I am very satisfied with the service but not at all with the delivery time (25 days!).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2021
the parcel was what I expected but the restocking took a long time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2021
Good presentation
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/11/2021
delivery leaves something to be desired
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/11/2021
Smooth to get to the right page and order, too bad half the emails are only in French.....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2021
The search engine to find an article is average (lots of unrelated articles), but otherwise it's a good site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2021
A figurine has not been dispatched even though it was available shortly after dispatch.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 16/11/2021
bian
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2021
Very good delivery times, only downside: English instructions
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