Customer reviews of 1001hobbies

The parcel was received on time, but the cardboard box was too big and the model box wasn't wedged into the box at all.

The purchase and processing went smoothly and quickly. Unfortunately, it took a little longer than I expected for the post to arrive.

Following an order placed on 18/10, I have only received part of my order and I am still waiting for the other part on 22/11. On the other hand, the full amount of the order was debited from my account on 19/10. No information until I contacted them by phone.

Excellent responsiveness to a packaging problem: pots of Humbrol paint sent in a simple envelope and which had opened, a total disaster on arrival! With photos to back them up, everything was quickly renewed without any difficulty. So 1001 hobbies is fine, but watch your packaging!

the package is well protected and conforms to the order

All products are very nice. Only thing is the HB-AO06167 is showing as die cast on the website. This is actually a model kit :-( Also, when I sent an email to inquire about the scale of the item HB-AO06167, I never received a response back.

Failure to meet delivery date

Order conforms but a little long to be delivered (2 weeks) for material supposed to be in stock

Delivery a little long

good service

Very good site but on my last order I thought I would receive a model truck in red and it arrived in blue.

Se was the wrong reference for the car

as described

Good and fast service, my order arrived sooner than expected.

well

dommage il pourrait avoir une notice traduite en francais

ALL CLEAR.

Very, very large model store ...

On the product itself, it's OK, except that it was a return from a customer, so it's not new! It's OK, so we'll pass.... On the other hand, the advert to sell it stipulated, promo!! Free shipping, but in reality I had to pay €20 more..... And that's not glop !!!

very good and thank you

I didn't know the products came from France. Shipping a little long.

Delivery date does not match what was on site (in stock). Received package only after more than 2 weeks.

Despite a minor packaging problem, the whole thing remains satisfactory.

Pretty quick delivery

Product was good, price was good. Delay in shipping ( due to current circumstances) ok, the bad part is the tracking process and there is no good contact customer service.

Update of an order in progress a little "twisted" on tablet (ipad) but it passes...

Disappointed not to find all the paintings in my revell model box.

Generally ok but received an unexpected delivery cost of £68:51 which was not mentioned when i ordered. Also, USP demanded payment before handing over parcel, but they wouldn't accept a cheque (still legal tender) i don't do online banking and so had to find cash. pretty annoyed by both extra cost and UPS.

Fast delivery and reliable packaging Thank you

Packaging was good, but info onn delivery could have been better

Very complete website. Very professional home deliveries. This time I had a stock problem with a reference, because when I placed the order there were units available, with immediate delivery of the four references requested. But I guess that due to some computer problem, one of the references had no material left to send me. After six weeks, and after placing another order for other references, they have sent me the three references that were withheld. And when they get the missing one back, they will send it to me.

Good site, fast delivery

Parts ordered were flush, but delivery times were long for parts that were in stock according to the site.

Everything perfect, it took a while to be shipped due to the lack of a product, once shipped it arrived the next day.

order correct, but shipping a bit slow

Finally delivered yesterday (long delay due to UPS and the broker in the UK messing about AFTER it had cleared customs. 1001 hobbies had already CHARGED me to use PayPal! Never had that before, from any supplier anywhere!! Then, on top of the VAT charged in France, I also got a massive import charge. So my order ended up being over £500+. I have to assume/hope the item will be 100% OK…not opened as it is a Christmas present. I don’t know if I could have ordered this anywhere else…but if I could have I would. Will never buy again from a seller that uses UPS, they let you down BADLY, so the whole experience was a bad one. Have never had so much messing about, and I ship from all over the world.

Order delivered in the correct time (12 days), however the deliveries are not always fast.
I have a pending order placed on October 14 and as of today, November 9, I do not know when I will receive it.
I have been a customer since 2013 and in other orders I have had problems with deliveries. They should improve their deliveries.

It is a pity that the delivery time in relation to the indication of the quote is not respected. I know the products of the brand AEDES which are of good qualities.

Not the first purchase, always satisfied Delivery could be a little faster

two weeks for 5 items, a bit long. impossible to cancel an item during this time.