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G
Rating: 2 out of 5
Very good on time ordering, especially if for a gift. Available article turns out to be from third party. At least then correct article arrived.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 691 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
I am very satisfied with the service but not at all with the delivery time (25 days!).
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A
Rating: 3 out of 5
the parcel was what I expected but the restocking took a long time
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A
Rating: 4 out of 5
Good presentation
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A
Rating: 3 out of 5
delivery leaves something to be desired
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G
Rating: 4 out of 5
Smooth to get to the right page and order, too bad half the emails are only in French.....
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A
Rating: 4 out of 5
The search engine to find an article is average (lots of unrelated articles), but otherwise it's a good site.
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A
Rating: 4 out of 5
A figurine has not been dispatched even though it was available shortly after dispatch.
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C
Rating: 4 out of 5
bian
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A
Rating: 4 out of 5
Very good delivery times, only downside: English instructions
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A
Rating: 4 out of 5
The parcel was received on time, but the cardboard box was too big and the model box wasn't wedged into the box at all.
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V
Rating: 4 out of 5
The purchase and processing went smoothly and quickly. Unfortunately, it took a little longer than I expected for the post to arrive.
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A
Rating: 3 out of 5
Following an order placed on 18/10, I have only received part of my order and I am still waiting for the other part on 22/11. On the other hand, the full amount of the order was debited from my account on 19/10. No information until I contacted them by phone.
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A
Rating: 4 out of 5
Excellent responsiveness to a packaging problem: pots of Humbrol paint sent in a simple envelope and which had opened, a total disaster on arrival! With photos to back them up, everything was quickly renewed without any difficulty. So 1001 hobbies is fine, but watch your packaging!
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A
Rating: 4 out of 5
the package is well protected and conforms to the order
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V
Rating: 3 out of 5
All products are very nice. Only thing is the HB-AO06167 is showing as die cast on the website. This is actually a model kit :-( Also, when I sent an email to inquire about the scale of the item HB-AO06167, I never received a response back.
C
Rating: 3 out of 5
Failure to meet delivery date
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A
Rating: 4 out of 5
Order conforms but a little long to be delivered (2 weeks) for material supposed to be in stock
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A
Rating: 4 out of 5
Delivery a little long
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V
Rating: 4 out of 5
good service
A
Rating: 4 out of 5
Very good site but on my last order I thought I would receive a model truck in red and it arrived in blue.
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A
Rating: 2 out of 5
Se was the wrong reference for the car
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that it is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 4 out of 5
as described
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C
Rating: 4 out of 5
Good and fast service, my order arrived sooner than expected.
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A
Rating: 4 out of 5
well
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A
Rating: 3 out of 5
dommage il pourrait avoir une notice traduite en francais
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A
Rating: 4 out of 5
ALL CLEAR.
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A
Rating: 4 out of 5
Very, very large model store ...
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A
Rating: 3 out of 5
On the product itself, it's OK, except that it was a return from a customer, so it's not new! It's OK, so we'll pass.... On the other hand, the advert to sell it stipulated, promo!! Free shipping, but in reality I had to pay €20 more..... And that's not glop !!!
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A
Rating: 4 out of 5
very good and thank you
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A
Rating: 4 out of 5
I didn't know the products came from France. Shipping a little long.
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G
Rating: 2 out of 5
Delivery date does not match what was on site (in stock). Received package only after more than 2 weeks.
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Response from 1001hobbies
Hello, We thank you for your comment. We have 142000 references on the site, and you will understand that we cannot stock 142000 references in our warehouse. Therefore, a part of our stocks is kept at our suppliers. This explains why two weeks can pass between your order and the reception of your product. We apologize for this delay. @soon customer care from 1001hobbies.
A
Rating: 4 out of 5
Despite a minor packaging problem, the whole thing remains satisfactory.
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V
Rating: 4 out of 5
Pretty quick delivery
V
Rating: 3 out of 5
Product was good, price was good. Delay in shipping ( due to current circumstances) ok, the bad part is the tracking process and there is no good contact customer service.
A
Rating: 4 out of 5
Update of an order in progress a little "twisted" on tablet (ipad) but it passes...
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A
Rating: 4 out of 5
Disappointed not to find all the paintings in my revell model box.
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V
Rating: 3 out of 5
Generally ok but received an unexpected delivery cost of £68:51 which was not mentioned when i ordered. Also, USP demanded payment before handing over parcel, but they wouldn't accept a cheque (still legal tender) i don't do online banking and so had to find cash. pretty annoyed by both extra cost and UPS.
A
Rating: 4 out of 5
Fast delivery and reliable packaging Thank you
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V
Rating: 4 out of 5
Packaging was good, but info onn delivery could have been better