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A
Rating: 4 out of 5
Good service
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 2, 3 and 4 stars
Reset filtersV
Rating: 3 out of 5
I didn’t receive an order confirmation email and had to chase for it. Products did arrive but there was an error with it. Asked for a refund and it was one. I would use them again bearing in mind these issues.0
A
Rating: 4 out of 5
Waiting time not specified on site. No information on the follow-up which had to be the subject of a phone call on my part. Product arrived in my BL...unexpected! A pleasant surprise! Beautiful model.
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G
Rating: 4 out of 5
Satisfied with delivery and product
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A
Rating: 4 out of 5
Hello I am happy and a little disappointed with my order received in kit to assemble oneself good I recognize that the product is of very good invoice after the assembly to be made
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A
Rating: 3 out of 5
Are you used to it? Items are not delivered within the timeframe specified when the order was placed. Too bad. Otherwise RAS
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A
Rating: 4 out of 5
In the case of my last order I would say that I got it fairly quickly. About the navigation I find it not very easymaybe I am wrong in using it. Certainly there is a large assortment.
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A
Rating: 4 out of 5
Everything is perfect as usual
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A
Rating: 4 out of 5
great phone support, great delivery with perfect packaging, just a little long delivery.I will definitely order again.
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A
Rating: 4 out of 5
OK DELIVERY BUT VERY DISAPPOINTED BY THE CONTENT OF THE BOX WITH NO POSSIBILITY TO IMPROVE IT
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G
Rating: 4 out of 5
Smooth and easy
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A
Rating: 4 out of 5
The items I chose are of good quality, although I was a little disappointed with one of the pieces, as I thought it was a medium size, but it turned out to be a small one. Still, I'm very happy with my purchase.
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A
Rating: 4 out of 5
Very easy
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C
Rating: 4 out of 5
The payment method is complicated. At least the first time
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G
Rating: 2 out of 5
Ordered two model cars. Initial info A in stock B in transit. After one week info changed B in stock and A awaiting restocking. After that A not available and not known when it will be. Proposal voucher for the amount paid for A. Refund requested. After 10 days no payment. Sent mail again. Afterwards settled in 5 days. Han S.
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Response from 1001hobbies
Hello, Thank you for your comments. We inform you that on 29/09/21 we proceeded to refund according to our terms and conditions.
We regret this inventory error, but we have 148,000 references on the site, and you will understand that we cannot store 148,000 references in our warehouse. We have 148,000 items on the site, and you will understand that we cannot stock 148,000 items in our warehouse, that is why we do it with our supplier, so there may be a stock error, we regret this.
We regret this, 1001hobbies customer service.
We regret this inventory error, but we have 148,000 references on the site, and you will understand that we cannot store 148,000 references in our warehouse. We have 148,000 items on the site, and you will understand that we cannot stock 148,000 items in our warehouse, that is why we do it with our supplier, so there may be a stock error, we regret this.
We regret this, 1001hobbies customer service.
A
Rating: 4 out of 5
I hesitated to give it 5 stars because I like the site, the products (easy model) and the value for money. Delivery is generally not very fast (at least a week), which is why I gave it one less star.
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A
Rating: 4 out of 5
Order received on time
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A
Rating: 4 out of 5
I forcibly purchased the same model the Red Brown's Fokker triplane because it was mistakenly presented to me in 1.24 scale.Qyandi the package arrived I found it a 1.32 scale.Sato that I work on 1.24 I had to get another model and make sure it arrived in the required scale.This was not how I voke it.
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C
Rating: 4 out of 5
Long waiting time to receive the product, however, it was received with the necessary care to receive it in perfect condition.
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A
Rating: 4 out of 5
Package very well packed. Very professional.
A few concerns about the site: Normally in the French overseas departments, pricing should be exclusive of tax, as we pay sea taxes upon receipt.
A LOT TOO MANY out-of-stocks displayed, which certainly attracts customers but gives a bad user experience.
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A few concerns about the site: Normally in the French overseas departments, pricing should be exclusive of tax, as we pay sea taxes upon receipt.
A LOT TOO MANY out-of-stocks displayed, which certainly attracts customers but gives a bad user experience.
A
Rating: 2 out of 5
Lack of information about the product. there was no battery in the rc but this was not stipulated.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
Good day 1001hobbies customer service.
A
Rating: 4 out of 5
The 1001 hobbies website presents the available products very well. My order was delivered quickly, as promised. Finally, the contents of the parcel were to my complete satisfaction.
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G
Rating: 4 out of 5
Fast delivery, satisfied with the construction kits ordered, a little less about the glue the needle is clogged with dried glue and so cannot be used, now have to do it with a thin brush. Glue probably fell over in the box due to transport.
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V
Rating: 4 out of 5
This was a model made in the 1980's. The fact that it even exists is cool. It had some flaws from the factory, but I'm happy with it. Keep them coming.
G
Rating: 3 out of 5
Delivery took too long, search engine does not work well
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A
Rating: 4 out of 5
Product as described
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A
Rating: 4 out of 5
Responsive, good and large selection of products, to be recommended!
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V
Rating: 4 out of 5
It's really cool and I've also found things here that you can't find anywhere else. But here's the thing. I wanted one thing, but it was sold out. Then I ordered something else for the same price. But then I got what I originally wanted but didn't order. Well, you have to know.
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C
Rating: 4 out of 5
All very correct and well
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G
Rating: 4 out of 5
Clear, fine
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A
Rating: 4 out of 5
satisfied
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A
Rating: 4 out of 5
Compliant.
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A
Rating: 4 out of 5
Offers product brands that are hard to find elsewhere (especially in Eastern Europe).
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V
Rating: 3 out of 5
Very mixed in this review. Ordered 4 items:
Positive: Eduard prices great others fair
Negative: part number error/description for ICM 72072. It’s I-16 type 18 and not 28 which is ICM 72073. Sorry didn’t receive described item. All 4 packages damaged with Italeri models box actually torn. Open and models themselves are okay. Received message after complaint and basically can return at shipping rate greater than cost of model.
Positive: Eduard prices great others fair
Negative: part number error/description for ICM 72072. It’s I-16 type 18 and not 28 which is ICM 72073. Sorry didn’t receive described item. All 4 packages damaged with Italeri models box actually torn. Open and models themselves are okay. Received message after complaint and basically can return at shipping rate greater than cost of model.
A
Rating: 3 out of 5
I was a little disappointed with the quality of the models. The parts are smaller than I expected and some don't fit together well. 2 out of 3 paints were dry. I had to add a little water to try and make them usable, but it wasn't very good. I think it's expensive for what it is.
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A
Rating: 4 out of 5
Right on schedule
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A
Rating: 3 out of 5
The site is very comprehensive, with lots of references.
Easy navigation.
Only drawback: delivery times are a little long.
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Easy navigation.
Only drawback: delivery times are a little long.
A
Rating: 4 out of 5
delivery O.K.
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A
Rating: 4 out of 5
Item corresponds perfectly to the description, only downside, the delivery time longer than expected (no stock despite the indication "in stock" on the site) but I still recommend for the good communication.
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G
Rating: 4 out of 5
Excellent and quietly delivered quickly.
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