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V
Rating: 4 out of 5
Great Service & Tracking Updates
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 2 out of 5
Terrible delivery times
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Response from 1001hobbies
Hello, Thank you for your feedback. We regret the delay and apologize for this incident. Customer service will get back to you as soon as possible.
Have a nice day 1001hobbies customer service.
Have a nice day 1001hobbies customer service.
A
Rating: 4 out of 5
I had chosen in-store delivery and I received all the delivery tracking emails to the store as if I was going to receive the order myself. As a result, I wasn't sure whether my delivery choice had actually been registered. But it was, and I was able to collect my parcel as planned. I thought that if I chose in-store delivery, I'd be able to get to know the staff and get some extra advice, but unfortunately they seemed very busy and just handed me my parcel as they would at any other delivery point. Too bad
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A
Rating: 3 out of 5
no worries about the product but the delay was too long for a product in stock having paid more for the fastest transport. ( tnt ) the gift arrived after the birthday ...
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G
Rating: 4 out of 5
Good
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V
Rating: 4 out of 5
Fast delivery. Good selection.
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A
Rating: 3 out of 5
I've had no news for two weeks and I've had a piece that isn't from !!!!
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A
Rating: 3 out of 5
This latest order was a bit of a hiccup, as the product wasn't really in stock and the lead time was longer than normal, but this was announced at the outset and taken into account. The problem was that, apart from the automatic alerts activated when lead times were exceeded, it was difficult to get concrete feedback on the status of the order. The lead time "2 to 4 weeks" became 6 weeks: order on August 5, received on Sept. 18. But it's fine, just an impatient guy to deal with at home. I know supplies are complicated these days. Thanks to 1001 Hobbies for distributing COBI.
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V
Rating: 4 out of 5
It was fine. I only ordered a few paints, and they arrived relatively quickly.
V
Rating: 3 out of 5
Navigation on the page and when searching for an article is confusing.
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A
Rating: 4 out of 5
PAR MODELE MANQUE DE PRÉCISION SUR L'ECHELLE
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G
Rating: 4 out of 5
No details
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A
Rating: 4 out of 5
excellent service
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G
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
The choice
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A
Rating: 4 out of 5
A bit messy but complete
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A
Rating: 3 out of 5
Very long delivery! I bought extra gift wrapping paper (worthy of a 2-year-old's wrapping paper) and a card with a note on it, which didn't exist!
On the other hand, the model (fortunately) was in good condition.
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On the other hand, the model (fortunately) was in good condition.
V
Rating: 3 out of 5
Languages in store interface and emails are mixed (German, English, partly also French). Delivery was very fast, that's good! The products of Kromlech are unfortunately not so good, very irregular plastic, in some places material is missing (e.g. lower edge of shields).
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A
Rating: 4 out of 5
Delivery times still a little long
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V
Rating: 3 out of 5
Again with manufacturing defects! Rework required.
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V
Rating: 3 out of 5
It's bad enough it takes days to gather the items for shipping but then they sent the items in a box when an envelope would have sufficed.
A
Rating: 2 out of 5
Too long a delay between order and delivery, even though the company is based in France..... Payment by PayPal subject to a "tax" (the only merchant site I know that practices it). Not to mention some lack of logic when ordering. In short, I am dissatisfied with this experience and will not order again.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 2 out of 5
Purchased items not in accordance with the description and photo.
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Response from 1001hobbies
Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible.Thank you for your understanding, Laure
V
Rating: 3 out of 5
When I received my order, there was a heavy glue fumes smell coming from the mailing envelope. I found that the contact cement tube had leaked in the envelope. The tube was still probably 90% percent full but perhaps a more protective mailing container is called for when mailing such supplies.
V
Rating: 4 out of 5
This foray into buying from within the EU was expensive, not the fault of 1001hobbies, but of the result of leaving the EU. Sha’nt be doing it again.
A
Rating: 3 out of 5
Long delay, but on the other hand the person on the phone was very kind.
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V
Rating: 2 out of 5
the 1/48 scale pilot I spent $21 on did not even fit in the 1/48 scale model I was building. At least they sent it quickly.
Response from 1001hobbies
Hello,
Thank you for your comment and we apologise for the delay. We regret your disappointment and assure you that this type of feedback is very important to us. We are forwarding this information to our purchasing department today, who will send it to our supplier.
Thank you for your time
Thank you for your time,
1001hobbies customer service.
Thank you for your comment and we apologise for the delay. We regret your disappointment and assure you that this type of feedback is very important to us. We are forwarding this information to our purchasing department today, who will send it to our supplier.
Thank you for your time
Thank you for your time,
1001hobbies customer service.
A
Rating: 4 out of 5
The navigation on your site is sometimes complicated. Nothing to say about the delivery, perfect. Customer service, I have two experiences two boxes where parts were missing, one box was changed, nothing for the other. so half satisfied. Still a little expensive but a lot of choice. I will return.
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A
Rating: 3 out of 5
Parcel arrived quite damaged, the three boxes of models were nicely stacked and flattened but the models were intact... Apart from that: good choice and price, fast delivery.
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G
Rating: 3 out of 5
The delivery no problem, just the time frame ordered September 03, 2021 and received September 15, 2021
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A
Rating: 3 out of 5
I know that the health context can explain a lot of things, but having said that, it took me a month to receive my order (with one of your competitors, the maximum delivery time I've ever experienced was 10 days). However, the order met my expectations.
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A
Rating: 2 out of 5
Hello, the decal sheet was folded in half in the envelope, just where I'm interested in two of the four designs.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
C
Rating: 2 out of 5
They sent me the model with insufficient protection, and the box arrived to me quite squashed and with a huge hole. The boxes of the scale models are not very resistant cardboard, if you don't put that box in a more resistant external one, the "careful" guys of Correos or the parcel companies can crush the package quite a lot. I informed 1001hobbies of the incident and so far I have no answer.
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Response from 1001hobbies
Hello, Thank you for your comment and we apologize for the delay. We are sorry for your disappointment and we assure you that this kind of feedback is very important to us. We are forwarding this information to our purchasing department today and they will forward it to our supplier.
Thank you for your time Thank you for your time, 1001hobbies Customer Service.
Thank you for your time Thank you for your time, 1001hobbies Customer Service.
V
Rating: 4 out of 5
Delivery time a little long. Otherwise great, item as described. Gladly again
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C
Rating: 4 out of 5
Formal website and fast delivery.
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G
Rating: 3 out of 5
The website is not always clear on the scale of the product.
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G
Rating: 4 out of 5
easy site, quick to order and delivery goes nicely within the time set
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G
Rating: 3 out of 5
The batman signal was perfect, but the description of the castle went nowhere. The toolkit was super handy though.
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V
Rating: 4 out of 5
Prompt response but delivery time delayed by PO - not the suppliers fault of course! Well packed, will use again
C
Rating: 4 out of 5
No comments
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