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C
Rating: 4 out of 5
All very well. Arrived on time on vacation in a remote area.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 2, 3 and 4 stars
Reset filtersV
Rating: 4 out of 5
I’ve only ordered Heller paints, which I like. In my first order, one was completely dried up, but the rest were fine. Web site is a little confusing, but overall, okay.
A
Rating: 4 out of 5
I was well delivered and the material was in order.
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A
Rating: 4 out of 5
My only regret is that I don't have enough information on the size of the models. I don't make them very often, so I don't have a compass in my eye. The model I received is smaller than expected. Otherwise, your service is perfect. Thank you
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A
Rating: 4 out of 5
The order is processed quickly and efficiently. No problems to report.
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A
Rating: 4 out of 5
So far, so good
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A
Rating: 4 out of 5
on-time delivery
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
I would like to return the plane in my parcel as it does not correspond to the scale I usually order.
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A
Rating: 4 out of 5
Perfect
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A
Rating: 3 out of 5
Good overall
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A
Rating: 3 out of 5
paints glue no problems 'but aerographe scientific france does not work valve opening screw parciellement foiree no demanuel d'intrution
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A
Rating: 4 out of 5
order collected quickly. Thank you
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C
Rating: 3 out of 5
The product is great, but it took too long to arrive.
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A
Rating: 2 out of 5
Very very long delivery time: 1 1/2 months without explanation.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
V
Rating: 4 out of 5
delivery is long. Service is good. But cant change my log in password 1001 hobbies has not gotten back to me yet.
A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
very clear site very affordable price model often difficult to find in specialized stores
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A
Rating: 4 out of 5
Fast order processing and shipping Just a cracked can lid, but nothing too serious.
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A
Rating: 2 out of 5
Package as ordered but the delay was very long for a part in stock.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
V
Rating: 4 out of 5
It fits. Not bad. Delivery time could be a little shorter.
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G
Rating: 4 out of 5
Good
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G
Rating: 3 out of 5
Received the wrong package but was corrected quickly
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A
Rating: 3 out of 5
Good assortment, decent prices, poor shipping (long and uncertain time).
Also at least twice in a month you have emailed me to point out a list of products in my cart, products that I had NEVER chosen. For an online sales business this is very negative. For everything I have purchased in two months you could give me a free gift or a 50% off coupon on my next purchase.
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Also at least twice in a month you have emailed me to point out a list of products in my cart, products that I had NEVER chosen. For an online sales business this is very negative. For everything I have purchased in two months you could give me a free gift or a 50% off coupon on my next purchase.
A
Rating: 4 out of 5
Good, but too bad the shipping costs are so high !!! 7€ paint, as much shipping cost !
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A
Rating: 4 out of 5
R.A.S
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A
Rating: 4 out of 5
So far, so good
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C
Rating: 4 out of 5
They took a long time to deliver the order due to lack of some product, the rest was OK.
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A
Rating: 3 out of 5
Order placed on 07/08/21 and received on 02/09/21 very long delays due to a part of my order that was not in stock this part ordered in duplicate ie tires it had only one part available in stock and the others were to return to stock on 19 and 24 therefore received my order without This part is still not in stock, so I think communication should be improved when there are stock problems, to avoid long waits. I would also like to point out that when my order was released, I received it the next day, so delivery was very quick.
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A
Rating: 4 out of 5
- Navigating the site requires a bit of searching if you're looking for an older product, but that's not a problem.
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A
Rating: 2 out of 5
Quick delivery, kit received with paint dry, no after-sales returns
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A
Rating: 4 out of 5
lots of choice!
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G
Rating: 3 out of 5
Don't have my order complete yet , still waiting for 1 order !!! Wait for a response to me sent email.
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V
Rating: 4 out of 5
Fits everything great only too high delivery costs
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G
Rating: 4 out of 5
Neatly delivered only link to track package did not work
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C
Rating: 4 out of 5
Good site for modeling lovers, fast, professional attention and good shipping tracking, although some of their items are not competitively priced, otherwise I recommend it.
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A
Rating: 4 out of 5
parcel received complete
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A
Rating: 3 out of 5
1 month late
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V
Rating: 2 out of 5
Unfortunately there is no item description, which didn't bother me at first. Only after the order arrived did I notice that there were two different parts per set. Not too dramatic.
However, shipping took a whole 12 days from receipt of payment to handover to the shipping service provider, even though the parts were in stock according to the homepage.
The confirmation that my order was being processed was successful after 3 days, which is a relatively long time.
Probably my last order from this retailer.
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However, shipping took a whole 12 days from receipt of payment to handover to the shipping service provider, even though the parts were in stock according to the homepage.
The confirmation that my order was being processed was successful after 3 days, which is a relatively long time.
Probably my last order from this retailer.
Response from 1001hobbies
Sir, Thank you for your comment. We regret this incident and the delay in processing your order.
We would like to inform you that the product you ordered is out of stock at our supplier on 16/08/2021 09:36:02. As it was a public holiday, our supplier was closed. As a result, he sent us this product immediately after his reopening on August 21, 2021. We received it on 24.08. and sent it back to you.
We apologize again for the delay in processing your order.
We apologize for the delay in processing your order, 1001hobbies customer service.
We would like to inform you that the product you ordered is out of stock at our supplier on 16/08/2021 09:36:02. As it was a public holiday, our supplier was closed. As a result, he sent us this product immediately after his reopening on August 21, 2021. We received it on 24.08. and sent it back to you.
We apologize again for the delay in processing your order.
We apologize for the delay in processing your order, 1001hobbies customer service.
G
Rating: 4 out of 5
Everything was great! Beautiful puzzles and neatly delivered!
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