1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Hello, the decal sheet was folded in half in the envelope, just where I'm interested in two of the four designs.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 05/09/2021
They sent me the model with insufficient protection, and the box arrived to me quite squashed and with a huge hole. The boxes of the scale models are not very resistant cardboard, if you don't put that box in a more resistant external one, the "careful" guys of Correos or the parcel companies can crush the package quite a lot. I informed 1001hobbies of the incident and so far I have no answer.
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Response from 1001hobbies
Hello, Thank you for your comment and we apologize for the delay. We are sorry for your disappointment and we assure you that this kind of feedback is very important to us. We are forwarding this information to our purchasing department today and they will forward it to our supplier.
Thank you for your time Thank you for your time, 1001hobbies Customer Service.
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 03/08/2021
Delivery time a little long. Otherwise great, item as described. Gladly again
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 30/07/2021
Formal website and fast delivery.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 17/06/2021
The website is not always clear on the scale of the product.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 01/07/2021
easy site, quick to order and delivery goes nicely within the time set
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 01/07/2021
The batman signal was perfect, but the description of the castle went nowhere. The toolkit was super handy though.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/08/2021
Prompt response but delivery time delayed by PO - not the suppliers fault of course! Well packed, will use again
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 08/07/2021
No comments
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/07/2021
All very well. Arrived on time on vacation in a remote area.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/07/2021
I’ve only ordered Heller paints, which I like. In my first order, one was completely dried up, but the rest were fine. Web site is a little confusing, but overall, okay.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2021
I was well delivered and the material was in order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2021
My only regret is that I don't have enough information on the size of the models. I don't make them very often, so I don't have a compass in my eye. The model I received is smaller than expected. Otherwise, your service is perfect. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2021
The order is processed quickly and efficiently. No problems to report.
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2021
So far, so good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2021
on-time delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2021
I would like to return the plane in my parcel as it does not correspond to the scale I usually order.
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2021
Perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2021
Good overall
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2021
paints glue no problems 'but aerographe scientific france does not work valve opening screw parciellement foiree no demanuel d'intrution
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2021
order collected quickly. Thank you
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C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 07/08/2021
The product is great, but it took too long to arrive.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/07/2021
Very very long delivery time: 1 1/2 months without explanation.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 29/07/2021
delivery is long. Service is good. But cant change my log in password 1001 hobbies has not gotten back to me yet.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2021
very clear site very affordable price model often difficult to find in specialized stores
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2021
Fast order processing and shipping Just a cracked can lid, but nothing too serious.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/08/2021
Package as ordered but the delay was very long for a part in stock.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 16/08/2021
It fits. Not bad. Delivery time could be a little shorter.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 17/08/2021
Good
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 27/08/2021
Received the wrong package but was corrected quickly
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A
Acquirente Verificato
Rating: 3 out of 5
following a purchase from 24/08/2021
Good assortment, decent prices, poor shipping (long and uncertain time).
Also at least twice in a month you have emailed me to point out a list of products in my cart, products that I had NEVER chosen. For an online sales business this is very negative. For everything I have purchased in two months you could give me a free gift or a 50% off coupon on my next purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2021
Good, but too bad the shipping costs are so high !!! 7€ paint, as much shipping cost !
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2021
R.A.S
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2021
So far, so good
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 23/08/2021
They took a long time to deliver the order due to lack of some product, the rest was OK.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2021
Order placed on 07/08/21 and received on 02/09/21 very long delays due to a part of my order that was not in stock this part ordered in duplicate ie tires it had only one part available in stock and the others were to return to stock on 19 and 24 therefore received my order without This part is still not in stock, so I think communication should be improved when there are stock problems, to avoid long waits. I would also like to point out that when my order was released, I received it the next day, so delivery was very quick.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2021
- Navigating the site requires a bit of searching if you're looking for an older product, but that's not a problem.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/08/2021
Quick delivery, kit received with paint dry, no after-sales returns
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