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C
Rating: 4 out of 5
A lot of material and very accessible and comfortable web, only sin a little in the shipments, little precision and information.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
Very clear.
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A
Rating: 3 out of 5
Delivery a week late and no reply to 1001 hobbies contact email.
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V
Rating: 2 out of 5
Rather than send the item I ordered in the first place.I was offered a 10 euro voucher to spend in shop.I have requested they send the correct item as it was not cheap.
Response from 1001hobbies
Hello Mr Taylor,
Thank you for your comment.
We regret this incident and apologise to you. Our customer service will get back to you as soon as possible.
Wishing you a nice day
laure
Thank you for your comment.
We regret this incident and apologise to you. Our customer service will get back to you as soon as possible.
Wishing you a nice day
laure
V
Rating: 3 out of 5
Partly very confusing
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A
Rating: 4 out of 5
no more and no less than the entire range of model sites
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A
Rating: 4 out of 5
Shipment a little longer than expected...but that's okay! Careful delivery.
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A
Rating: 4 out of 5
Very good product.
Cdt
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Cdt
A
Rating: 4 out of 5
please note my last two orders, the boxes for the pa foch and the pa charles de gaulles were damaged and the models had suffered some damage, but this can be repaired. the fault lies with the packaging of the models. check with the supplier. it's true that you offer a wide choice of models and this is appreciated.
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V
Rating: 4 out of 5
all good
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A
Rating: 4 out of 5
Attentive customer service.
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V
Rating: 3 out of 5
It was frustrating to wait three weeks for my small purchase of paints. No models, no glues, nothing but paints. I guess one should expect some time lag for items purchased from Europe but next time I'll look domestically.
G
Rating: 4 out of 5
Delivery well packed just a slow delivery
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V
Rating: 4 out of 5
Very satisfied fast processing and delivery
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C
Rating: 4 out of 5
Good prices but shipping costs are very expensive
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G
Rating: 3 out of 5
Site is fine to use. Just a shame that you can order items that are not available (afterwards). If you opt for a refund, a bridging period of 14 days is generous. Contact by phone is not easy, due to a language barrier you have to make more effort to explain your "problem". Delivery seems to have been without any problems.
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A
Rating: 4 out of 5
Nothing to say
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G
Rating: 3 out of 5
the website does not work smoothly, otherwise it would have been 5 stars. fortunately the choice is wide and the handling perfect. top company.
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C
Rating: 4 out of 5
Within what they offer. No problems.
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V
Rating: 3 out of 5
Delivery took a lot longer than advertised.
G
Rating: 4 out of 5
The order arrived well . Greetings Hans
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G
Rating: 3 out of 5
Good product, only shipping costs I find too expensive ( 7 euros is a bit ) sometimes I want to order extra things afterwards, but then the shipping cost is very expensive to order.
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G
Rating: 4 out of 5
Order goes very well, the follow-up of delivery could be better due to the mail in the language set, I got instead of Dutch mails, French. Otherwise very satisfied.
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A
Rating: 4 out of 5
Very well received
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A
Rating: 4 out of 5
Very good Choice of materials. I discover
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A
Rating: 4 out of 5
Very satisfied
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A
Rating: 4 out of 5
No problem
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A
Rating: 4 out of 5
well received a missing item REF AK472 XTREME METAL GOLD
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A
Rating: 4 out of 5
Good shipping and delivery times. Prices are perhaps a little above average, however, finding parts that are not easily found perhaps sets these conditions. Give more discounts to customers who buy often.
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A
Rating: 4 out of 5
Items deliverable in 5 to 6 days, shift delivery to 15 days easy. Otherwise RAS
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V
Rating: 3 out of 5
The offer gave the impression that the pilots were painted, but they weren't, which is a shame. A small hint would have been enough for the price.
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A
Rating: 4 out of 5
Very good product. Correct delivery. Prices still high compared to other sites. Too bad.
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A
Rating: 2 out of 5
When I received the parcel, one of the paint cans was open and the paint had spilled into the envelope. A second can was badly closed and half emptied. :(
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Response from 1001hobbies
Hello, Thank you for your comment. We regret your disappointment and assure you that this type of feedback is very important to us. Our customer service will get back to you as soon as possible and provide you with a quick solution.
Thank you for your time. Sincerely, 1001hobbies customer service.
Thank you for your time. Sincerely, 1001hobbies customer service.
A
Rating: 4 out of 5
Good reception
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G
Rating: 4 out of 5
Good service, too bad the links don't work from track and trace though. Further fine
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A
Rating: 4 out of 5
Perfect but late delivery; Covid? July 14th?
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A
Rating: 4 out of 5
Good product, delivery time ok
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G
Rating: 3 out of 5
Waited a little too long for a reason (product not in stock) for which my orderlling was delayed... Regrettable
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V
Rating: 4 out of 5
Delivery time was ok, could have been quicker but everything worked perfectly.
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A
Rating: 3 out of 5
Happy with the purchase, but the product was indicated for immediate shipment, in the afternoon, and finally left after 6 days, after 2 unanswered emails and several calls, only 1 of which was answered. It was to be offered on Tuesday, but arrived on Wednesday.
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