English 
A
Rating: 4 out of 5
As serious as ever.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 2, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
Everything went quite well. Only, as I told you, when I placed the order, the first products were several units, as I added the rest of the products, I don't know why they were changed to one unit, so I had to place another order for the rest of the units. It seems to me that this is something that should be reviewed so that it does not happen again.
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C
Rating: 4 out of 5
They have a great variety, shipping is fast and it's easy to contact if any problems arise. The only downside is that they are a bit pricey compared to other suppliers but their offers are great.
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V
Rating: 4 out of 5
All good level of customer support
A
Rating: 4 out of 5
yes order received in time, but there was missing a reference and the invoice thank you very much.
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A
Rating: 4 out of 5
Very good service but things are missing if the product is not available on the site knowing that you give a delivery date too bad but I trust you completely!
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V
Rating: 3 out of 5
Delivery really slow
G
Rating: 4 out of 5
Customer service provides a good service. Clear communication and also a reasonable delivery time which is also correctly indicated on the website.
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C
Rating: 3 out of 5
Color is not the same
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A
Rating: 3 out of 5
Hello Ordered Smith Rotterdam at 1/75th the box was delivered damaged because the packaging was of very poor quality (packed in a simple plastic bulpack). Fortunately the kit is not damaged, too bad because the box billing boats is very beautiful.
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A
Rating: 4 out of 5
well-packaged item, fast delivery (I'm still looking for specific decals for some 1/72 aircraft models)
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A
Rating: 4 out of 5
Interesting site
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A
Rating: 4 out of 5
Product indicated in stock but sometimes missing.....sinon Laure the person I have in telephone contact very professional
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A
Rating: 4 out of 5
Never disappointed, parcels are always well packed and arrive quickly.
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A
Rating: 3 out of 5
It took a few emails to get a clear and complete answer to my requests. Today everything is OK and I have received my two orders. I am waiting for the 3rd. Thank you and I maintain my confidence in you.
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A
Rating: 2 out of 5
It's a pity to sell items that don't come with instructions in French, especially when you're just starting out in the discipline. I still don't know how to fly my helicopter.
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Response from 1001hobbies
Hello, Thank you for your comment. We have sent you the two notices by email following your request.
We hope this has solved your problem.
Sincerely, Customer Service.
We hope this has solved your problem.
Sincerely, Customer Service.
A
Rating: 4 out of 5
Difficult to navigate the site Not enough dioramas dedicated to the Second World War Otherwise.....c'est top
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A
Rating: 4 out of 5
Product conforms to order. Pleasant welcome. Fast, careful delivery (too fast, perhaps? I didn't have time to change the delivery address).
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V
Rating: 4 out of 5
Everything perfect
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G
Rating: 2 out of 5
What I ordered is okay, but the time between ordering and having paid and arriving at my place is far too long for a website at 6 days. I have emailed you about this before but received no reply. This also happened to me with a previous order and then the excuse was a computer malfunction. Also, when I call I get a French voice on the line, which doesn't help either. Hence the moderate rating from me. Regards, Rut Jan
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Response from 1001hobbies
Hello, Thank you for your comment and our apologies for the delay. We regret your disappointment and assure you that this kind of feedback is very important to us.Thank you for your time.
Thank you for your time, 1001hobbies customer service.
Thank you for your time, 1001hobbies customer service.
A
Rating: 3 out of 5
Nice box, but some parts are missing. I'm waiting for the after-sales service to get back to me.
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A
Rating: 3 out of 5
In stock on the site, I pay and I pay to have my order in 48 hours. In real life, one of the two products was in restocking and I had to wait 10 days to get my products. Otherwise, once received, the products were in excellent condition.
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V
Rating: 4 out of 5
I was happy with 1001 Hobbies lead times and delivery. They should pay a bit more attention to packaging to ensure the contents dosn't get crushhed a bit, not severe. I do save the boxes to the models I purchase. Also the limitations of credit card usage to only $250 was a bit restrictive. All in all they seem to have the products i wanted over some other sites and i havew been pleased with them.
A
Rating: 3 out of 5
No problems with delivery, but I ordered a model with illegible instructions and an important element missing for construction.
This is the second time I've ordered from 1001hobbies, and the first time there were no problems! Maybe it's just a mistake, but I still recommend the site.
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This is the second time I've ordered from 1001hobbies, and the first time there were no problems! Maybe it's just a mistake, but I still recommend the site.
A
Rating: 4 out of 5
you can't sort by theme: WWI, WWII, Korean War, Viet-Nam, Civil War...
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G
Rating: 4 out of 5
Easy to limit the search area (priijs, scale, etc...). The actual, direct, search function sometimes gives weird results.
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C
Rating: 4 out of 5
Good service.
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A
Rating: 4 out of 5
It's ok
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C
Rating: 4 out of 5
On this occasion, the order was a little delayed but I am satisfied with the treatment received and the speed of response. Thank you very much.
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V
Rating: 3 out of 5
Too many status mails, no real response to my request, item badly packaged and therefore crumpled.
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G
Rating: 4 out of 5
good overview
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G
Rating: 4 out of 5
Fast delivery, clear site
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V
Rating: 4 out of 5
The model kit arrived in good condition and time, considering the package had to pass through customs.
The email containing the delivery information though, was displayed in French, and even when I selected the Union Jack icon to specify UK language, only a very small portion of the page was translated to English. But no other issues. All was good.
The email containing the delivery information though, was displayed in French, and even when I selected the Union Jack icon to specify UK language, only a very small portion of the page was translated to English. But no other issues. All was good.
A
Rating: 4 out of 5
delivery on time, well done for respecting the timing prices a little high
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V
Rating: 4 out of 5
Delivery time a little long. But items available that are not available elsewhere. Purchase transaction ok.
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A
Rating: 3 out of 5
slow shipping
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V
Rating: 4 out of 5
A wide range of models, but stock not held in the UK. Hence a long wait for delivery
G
Rating: 2 out of 5
Slow delivery , does arrive and respond to emails
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Response from 1001hobbies
Hello, Thank you for your comments. We regret the delay and apologize for this incident.
We thank you for taking the time to alert us to this inconvenience.
We wish you a happy day The Customer Service
We thank you for taking the time to alert us to this inconvenience.
We wish you a happy day The Customer Service
G
Rating: 3 out of 5
Taking a long time to get there
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G
Rating: 4 out of 5
Clear
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