English 
A
Rating: 3 out of 5
A little disappointed but I inadvertently did not note that the model was in cardboard. Otherwise satisfied with the shipping and protection of the product.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 2, 3 and 4 stars
Reset filtersG
Rating: 4 out of 5
Delivery took a very long time. 5-7 days became 3 weeks. Well packaged.
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A
Rating: 2 out of 5
Waiting 3 MONTHS for this order may be a bit long...
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Response from 1001hobbies
Hello, Thank you for your comment and we apologize for this incident. Our customer service will get back to you by email as soon as possible.
Wishing you a nice day, 1001hobbies customer service.
Wishing you a nice day, 1001hobbies customer service.
A
Rating: 4 out of 5
Delay a bit long but everything arrived fine.
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A
Rating: 4 out of 5
A VOIR LES POTS HUMBROL , SOUVENT DES MORCEAUX DE PEAUX SONT EN FORMATIONS ET BIEN SUR PARFOIS UNE PETITE QUANTITEE DE PEINTURE PEUT E¨TRE RECUPEREE . YOU NEED TO SEE THE PROBLEM.
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V
Rating: 3 out of 5
Product was as described and arrived quickly. I did however have problems with the VAT being charged twice on my order. Customer services were unable to rectify so in the end I had to claim the VAT back from the HMRC myself. All in All the product ended up being competitively priced, but the work to get the VAT rectified was abit of a pain.
A
Rating: 4 out of 5
Good site large selection fast delivery very happy
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A
Rating: 4 out of 5
Another mistake - a small one, admittedly, but a mistake all the same, when all you have to do is check what's in the box that's going to the cy Shame and irritation!
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G
Rating: 3 out of 5
Shipment did not go well. Ordered June 1, received June 22. Getting in touch with you guys is very difficult. No response to emails and after calling very often got someone on the phone. After contact the shipment did go well.
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C
Rating: 4 out of 5
Once the problem with the initial failed order was resolved everything went well. I would request that a purchase could not be made if the product is not available. I see a big problem with the initial availability check. Thank you att Juan Emilio.
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A
Rating: 4 out of 5
good site but the items I'm interested in (models, 1/72 figures, WW2 and accessories) are more expensive than on other similar sites.
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A
Rating: 4 out of 5
Fine
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G
Rating: 4 out of 5
no !
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A
Rating: 3 out of 5
Quick delivery but packaging not strong enough to cope with the delicate nature of transporters.... Box arrived partially crushed, parts detached and damaged.
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A
Rating: 4 out of 5
Site use ok
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A
Rating: 4 out of 5
is a good modeling and figurine site, item search and display is not always great.
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A
Rating: 3 out of 5
Search sometimes irrelevant, too many results unrelated to the words searched for.
Long delivery times.
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Long delivery times.
G
Rating: 3 out of 5
The site says delivery time 5-7 days, but that turns out to be 5-7 days in with them and only then is it shipped to us.
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V
Rating: 4 out of 5
One of the resin detail sets had a broken exhaust and a broken "protective" flange. No big deal, but I believe additional protection packaging should be implemented. This would likely have prevented the breakage. Also I feel the shipping time was considerable, even with the pandemic, though I realize the postal system was the culprit here..
G
Rating: 4 out of 5
fine, do what they say
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V
Rating: 4 out of 5
Other than having to wait for order after paying a premium for post and packing the items received were as stated the website was easy to follow overall experience good
A
Rating: 4 out of 5
Kindness and information on shipping and tracking
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A
Rating: 4 out of 5
easy to navigate
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A
Rating: 4 out of 5
Super well packaged, everything is ok, nothing is missing. Just one thing that is not great, the waiting time to get his package. In fact often what we order is not really in stock, so we will have a small 15en days waiting before having our order. Nothing serious but it would be nice to know if it is in stock or in stock " deferred " when you order. thank you to the whole team and looking forward to recommending you.
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V
Rating: 3 out of 5
The package containing the models was delivered to me instead of my brother as I had requested and paid. I will send the package to him United Parcel Service on Saturday when I have time.
V
Rating: 4 out of 5
1001 had what i was looking for at a good price and their shipping time was great.
A
Rating: 4 out of 5
From start to finish, everything is good
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G
Rating: 4 out of 5
no complaints
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A
Rating: 4 out of 5
Fine
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G
Rating: 4 out of 5
Clear website, ordered and paid easily and quickly. Delivery could be a little faster, but overall satisfied from start to finish.
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A
Rating: 3 out of 5
As my order was missing an item, it remained on hold for several days, and I had no information, unlike the spam reminders for new orders.... I had to find the phone number to get any news about the reasons for the delay in my order. Once received, the order itself suited me and was compliant. 15 days delay due to a missing product
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V
Rating: 4 out of 5
Shipping is a little expensive. Took a long time from placing order to Shipping....but once it shipped it was quick. Product arrived in one piece. Customer service was helpful too.
A
Rating: 3 out of 5
Received my order incomplete. Missing 1 reference. Customer contact made on 11/06 by e-mail. Waiting for a reply from them. But don't worry, they're a very serious company and have never had any problems to date.
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V
Rating: 4 out of 5
Fast delivery and good value. Goods OK. After ordering and also after delivery no feedback or information to email address.
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V
Rating: 4 out of 5
Good selection and reasonable prices
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A
Rating: 4 out of 5
Very satisfied overall with the service, speed and products delivered. A little disappointed by the product "Custer the last hunt", which uses the same 10-figure sheet 4 times and therefore 4 times Custer ;-) Thank you.
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G
Rating: 2 out of 5
Took months before I received the order. Moreover, the wrong product was delivered first. I also found it annoying that email communication was in three different languages. Sorry folks, but there really is room for improvement.
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Response from 1001hobbies
Hello, We thank you for your comment, we regret this incident and apologize for it.
The error of the first package is due to human error. The person did not package the correct product. We regret this incident.
Dan, customer service has reshipped your order. Unfortunately, the Tiger 1/312 1944 was out of stock and had to be recommended.
Thank you, Customer Service
The error of the first package is due to human error. The person did not package the correct product. We regret this incident.
Dan, customer service has reshipped your order. Unfortunately, the Tiger 1/312 1944 was out of stock and had to be recommended.
Thank you, Customer Service
C
Rating: 4 out of 5
Very professional
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A
Rating: 4 out of 5
no problems to report
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A
Rating: 4 out of 5
Before offering products on your site, you should make sure you have them in stock. That way, customers won't have to wait a long time and call again and again.
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