Customer reviews of 1001hobbies

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4,2 /5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2021
No order tracking, at least I had to ask several times for a tracking number and finally one was provided, the delivery time was too long and the descriptions were not detailed enough.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2021
delivery times a little long .
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 21/05/2021
the packaging is good just the delivery took quite a long time about 3 or so weeks
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 21/05/2021
Paid too much... Items were cheaper elsewhere... unfortunately seen too late.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 24/05/2021
Very complete page. Correos de España very punctual in the delivery. Very good traceability. Total delivery time a little long...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2021
impeccable delivery but it takes a long time to receive the parcels
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2021
I know the products for more or less the same prices as in the maket stores.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 22/03/2021
Unfortunately one item was out of stock for some time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2021
Efficient delivery, well packaged, serious work
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2021
Good quality products but delivery time a bit long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2021
Despite the problems caused by the confinement requirements, the wait was very short, and the follow-up "commented" as we went along was very .... reassuring.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 25/05/2021
They have taken 2 weeks to send material that they told me they would send in a few days. Besides when entering the address I selected Spain and Canary Islands and they charged me 75€ for shipping. Then I asked them to change it and return it to me but they took a long time to answer and now they say that it takes 14 days to return... we will see how it goes... but they don't return me all the postage even saying that the postage was free... I don't understand very well but with all these difficulties I prefer to finish with the subject and forget about 1001 hobbies, there is a lot of web with excellent service to waste time in a web managed from France and with a rather weak service (maybe it was bad luck in my order, I don't know, but I regret having bought in this web).
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Response from 1001hobbies
Hello, Thank you for your comment. You know that the shipping costs to the Canary Islands are not the same as those of Spain, the rates are higher.
We thank you for your understanding, cordially,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2021
parcel received in perfect condition but shipping took a long time.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 25/05/2021
Came reasonably quickly to UK, took a few days to be dispatched in France, but to be fair I used the standard cheapie delivery option. Don't really tell you it is in France until you complete the order, so could be more transparent. Still, I would use them again and got a 'hard to find' elsewhere item, so on balance I would recommend, provided you don't need it next day or 2 day delivery to the UK.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2021
Products conform and at a good price, but delivery time a little long (and especially without information on a restocking date) ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2021
More than a month before delivery...!
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 31/05/2021
Not yet received, therefore poor coordination
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2021
Order still undelivered
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2021
paintwork excellent price but plastic model expensive compared to other competitors
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2021
Before placing an order for 460 €, I wanted to call for information. The person who answered seemed to know nothing about her subject. After putting me on hold, she simply hung up on me. For the rest nothing to say, but not sure that I place another order. A little professionalism from your staff would not be a luxury.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2021
Good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2021
choice, fair prices, express delivery, but I only needed 5ml micro jars, not 18ml, I only have one model to make exceptionally, and now I find myself with 14 almost new jars to throw away! what a waste of money Michel!
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 31/05/2021
Great delivery. Only had a small crease in the mat but otherwise good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2021
Hello Equipment to perform that I threw in the trash without proof of its condition Sincerely
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 28/05/2021
Reasonably fast delivery and neatly packed. It was a little strange that I got update emails in French though.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 15/05/2021
Delivery time was a little long, otherwise all OK.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 27/05/2021
would be the best me the shipping costs were less mcare
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2021
Fine
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 21/05/2021
Very Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2021
Good products and fast delivery
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 24/05/2021
Very punctual
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2021
easy ordering and delivery
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 02/05/2021
The Website is good, uncluttered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2021
They bent over backwards for the decalquo from England and so did the model, even though it was late in arriving.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/05/2021
Very bad translations of the catalog in general. From French to Spanish they should not be so bad. Some of them are translated from English to Spanish by the automatic translator and look like the translations of the Chinese on EBay or Amazon.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/05/2021
Material received not in good condition, light broken, magnifying glass ditto, all gone to waste, thank you for doing what is necessary to send me back material in good condition. Sincerely
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us photos of the item that you claim to have damaged. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 15/05/2021
Order has been received it just it to so long to get it.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 08/05/2021
Communication in french from the m9eder company is not very convenient. Also the status of the order, what is and isn't in stock and what will eventually be delivered was unclear. Therefore, it was a pleasant surprise that the entire order was delivered complete.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2021
Easy access to the site, but lacks the sujétions of color and other materials to enhance the models.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/05/2021
Order conformed.
Delivery very long 15 days for 4 to 6 announced damage
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