Customer reviews of 1001hobbies

The guard rails that come with the Carrera One! racetrack for the corners are very tricky to attach!

The package is very good, the parts are in the original packaging.

I deplored the lack of responsiveness: following my order, after several reminders, I was informed that the desired item was out of stock. So I chose another item.... no reply, then a notice that my order had been dispatched, on which I noticed that all the paints (and other accessories) were there, but that the main item, a boat, was waiting to be restocked"..... I'm worried because it's a birthday present and I'm afraid I won't receive it in time. In the end, delivery was made the very next day and everything was there, but communication was poor. What a shame! (Well, I haven't seen the model yet, it's packed and the recipient will open it tomorrow: I hope he'll be satisfied).

Note 10 reasonable delivery time, excellent packaging, punctual and courteous deliveryman

Arctica russian nuclear pow

I had to pay £40 import duty on the delivery which was not made clear.

on time..nice product and seriousness in dealing with payments..nice site to the next purchases!!!

Too long to deliver

I think you should place the decal sheets in rigid envelopes. For the decals (for the manufacturer) it's a pity, for a N°, for example the 2, to put only 2 on the sheet, it limits the number of registrations in the same font, I can only make a plane with the 2-LH for example and can't make the 2-LA or 2-FH etc...

Delivery faster than usual, positive.

Easy purchase and good and fast service.

THEY ALWAYS WORK WELL, BUT THIS LAST TIME WE HAD TO SEND THEM A REMINDER.

One reference missing on 4 and if I hadn't been bitching about it I think I'd still be waiting. Didn't bother to contact me to apologize for the delay. Didn't even send a partial order. I had time to order 2 times in Japan and 2 times in Belgium and received the kits before. Very disappointing experience. Wouldn't do it again.

communication and zero deadlines were not met but I still received my bust and I'm happy.

in the defeated

The contents of the consignment were as requested. However, the delivery itself left a lot to be desired - not clear for what reason - nevertheless, if required again.

Reasonable delivery time this time. Order complete.

Models received fairly quickly and in good condition

Product in order. Customer service poorly accessible. Answering machine not in Dutch. Time between ordering and receiving far too long. When you ask a question on the site you get no answer.

Took ages to get the model .have to pay yo use PayPal. And the you have to pay for delivery. So not happy. I will not use 1001 unless I have to.
Sorry but I could have got this product as cheap but quicker if amazon

Delivery times of over a month for items indicated as being in stock, or 5 days at worst. Delivery to a relay point was also complicated because the location changed several times (despite the fact that they were open). There was no signature when the parcel was collected from the self-service point with the name clearly visible. Fortunately, we were happy with the items, which met our expectations, especially 1 that we couldn't find anywhere else! In short, don't be in a hurry!

no French instructions.

1001 hobbies has rectified its error, so all went well in this catch-up delivery.

The only tracking information provided to the customer is the payment receipt, the arrival of the parcel at the delivery point and the collection of the parcel from the delivery point. The order processing time is very long (it's certainly advertised)... so long that items in stock when the order is confirmed are no longer in stock when the order is prepared. And the customer receives no information. 1001hobbies offers RC items that I can't find on other sites in France... This state of affairs should not lead to a lack of information for the customer.

Very good product

great products, time lag acceptable due to distance

Lack of clarity on delivery, takes way too long to know if order is approved....

I bought two cans of spray paint, one arrived, but the other was not spray paint but a mini paint can.

It is well structured and gives explanations about what you are buying

Delivery was fine on time, packaging was less so, sides of box torn cardboard buckled, contents survived thankfully.

Good after-sales service, but not easy to contact...

The RC car we ordered arrived with the tyraps already cut. After this we found out that the remote control does not respond properly and the car suddenly goes backwards without you operating the remote. Still no response heard from 1001

The shipping cost was high, and the delivery slow for me in the US, due to it all happening from France. On the other hand, the product was very hard to find here, the product price was fine, and the service was very good.

no problems navigating the site, good customer service.

ultra fast delivery, but this model of soyuz is absolutely disgusting, full of burrs and molding defects, really amateur work, I'll have to buy a dremel and body filler to be able to save it, I give despite everything two stars because they are the only ones to make a model of soyuz.

very good just a little mistake but I don't hold it against them

Having to pay when you use PayPal is not good then you wait ages for the goods. I will only use you if I can't find the model else where..sorry I do expect a slightly better service .and service is very slow ....SORRY

Over a month to deliver and no reply to my reminder email!

Good selection, fast order processing and everything that goes with it, but prices still too high compared with competing sites (I'm talking here only about static models).

On 04/27/2021 the order was placed and the payment was made. I picked up the package at the post office on 05/14/2021, after 18 days. It seems to me that this is quite a long delay for what most on-line orders take nowadays.