Customer reviews of 1001hobbies

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Verified Buyer

Rating: 4 out of 5

Published on 08/05/2021 à 13h37 following a purchase from 28/02/2021

1st delivery went missing but after contacting them they did everything possible to ensure they delivered promptly the second time. Would definitely use them again

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Verified Buyer

Rating: 4 out of 5

Published on 08/05/2021 à 11h09 following a purchase from 27/03/2021

Took a while to tell me they couldn't provide stock to me, although on their website they had it marked as "in stock". Once they did, a refund was very quickly provided.

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Verified Buyer

Rating: 2 out of 5

Published on 08/05/2021 à 10h08 following a purchase from 05/04/2021

Sent me the wrong product and haven’t responded to my email querying the incorrect order.

Response from 1001hobbies Published on 12/05/2021

Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/

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Verified Buyer

Rating: 2 out of 5

Published on 08/05/2021 à 08h59 following a purchase from 09/04/2021

Very poor service.Ordered some little bottles of acrylic paint a month ago and still haven’t received it.If I had known it was out of stock, I would have never ordered it.Building project severely delayed.

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Acquirente Verificato

Rating: 4 out of 5

Published on 08/05/2021 à 06h56 following a purchase from 19/04/2021

Satisfied with this transaction , fast , clear , maybe a little high shipping cost

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Verified Buyer

Rating: 4 out of 5

Published on 08/05/2021 à 00h05 following a purchase from 06/04/2021

Good communication on order and quick delivery

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Verified Buyer

Rating: 2 out of 5

Published on 07/05/2021 à 23h47 following a purchase from 28/02/2021

took far to long to acknowledge problems with non delivery and needed PayPal's assistance in the matter.

Response from 1001hobbies Published on 12/05/2021

Mr. Summers,
Thank you for your comment. We would like to inform you that we have been waiting for the response from UPS before we can refund your order. We regret that it took so long but we cannot be responsible for a package lost by a carrier.
We apologize once again and ask you to believe that this type of incident is very unpleasant for us.
Sincerely,
Laure

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Acheteur Vérifié

Rating: 3 out of 5

Published on 07/05/2021 à 23h01 following a purchase from 17/04/2021

Order well delivered but an email received every day for availability when product ordered and several emails sent to report the concern without any response.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 07/05/2021 à 17h23 following a purchase from 25/04/2021

I'm sorry, but when you buy for 170 euros in two weeks and 5 days later they give you a 10% discount, you feel like you're being taken for a fool. I don't appreciate it. We'll be sure to get back to you when you mention it.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/05/2021 à 13h55 following a purchase from 02/05/2021

Fast and as ordered.

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Acquirente Verificato

Rating: 4 out of 5

Published on 07/05/2021 à 10h58 following a purchase from 18/04/2021

Attractive prices and offers, good communication but delivery time a bit too long

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/05/2021 à 09h36 following a purchase from 24/04/2021

nothing to complain about

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Acheteur Vérifié

Rating: 2 out of 5

Published on 07/05/2021 à 08h45 following a purchase from 22/04/2021

It's a real mess to find the color selected by the model's documentation. While everything exists in your correspondence table, in practice it doesn't. You have to make approximate choices.

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Response from 1001hobbies Published on 10/05/2021

Sir, We regret your comment. Our customer service is at your disposal if you need any help at 01 1 79 73 68 76. Regarding your paints, simply enter the pot reference in the search bar. Please also know that it's thanks to your comments that the 1001hobbies site improves every day.
Thank you for taking the time to send us this information. Sincerely, 1001hobbies customer service.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 06/05/2021 à 23h35 following a purchase from 14/04/2021

I find that you are often out of stock and that's a shame, I had ordered 2 bottles and you couldn't because you only have one and that still makes me lack today.

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Acquirente Verificato

Rating: 4 out of 5

Published on 06/05/2021 à 23h26 following a purchase from 26/04/2021

Clear and well-stocked site

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/05/2021 à 21h15 following a purchase from 28/04/2021

the only drawback was that the labels stuck on the pots hid the color numbers.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 05/05/2021 à 19h11 following a purchase from 20/04/2021

good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/05/2021 à 15h24 following a purchase from 28/04/2021

The only drawback: a hole was missing to fix part A 11 to the Nimitz hull. Luckily I have a drill and very small 1 and 2 mm drills. If I hadn't had this equipment, I don't know how I would have done it. I hope I won't have any more surprises like this...

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/05/2021 à 14h09 following a purchase from 20/04/2021

Error on 1st order.... rectified by this shipment.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 05/05/2021 à 11h31 following a purchase from 06/03/2021

reliable in handling, carry some rare models, nice website.

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Verified Buyer

Rating: 4 out of 5

Published on 05/05/2021 à 03h22 following a purchase from 03/04/2021

Hello.
I was happy with your support in distant Japan.
I an sure I order again.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 04/05/2021 à 10h49 following a purchase from 31/03/2021

Products delivered in conformity and functional, but the times announced on the site are largely exceeded. Batteries ("in stock, delivery 5 to 7 days") ordered on 03/31 were delivered to me on 04/30. The mention "IN STOCK" and the recall of 2 French warehouses should be modified, since the products are stored in China!

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Acquirente Verificato

Rating: 4 out of 5

Published on 04/05/2021 à 10h32 following a purchase from 08/04/2021

Pretty good navigation, too many emails from customer service.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/05/2021 à 06h38 following a purchase from 16/04/2021

Order quickly dispatched, compliant. And clear ducolis collection conditions

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Geverifieerde Koper

Rating: 4 out of 5

Published on 03/05/2021 à 18h19 following a purchase from 03/04/2021

The site was very clear and the delivery was also good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/05/2021 à 10h52 following a purchase from 08/04/2021

Delivery time a little longer than expected but everything is in order.

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Acquirente Verificato

Rating: 4 out of 5

Published on 02/05/2021 à 19h49 following a purchase from 19/04/2021

It would be excellent if you reduce a little the shipping time for the rest all good. Note of merit the convenience of conversing in Italian without any language difficulties. Kudos to the staff.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/05/2021 à 10h27 following a purchase from 17/04/2021

Well received, arrived on time

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/05/2021 à 21h45 following a purchase from 24/04/2021

very good nothing to say for a first

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Comprador Verificado

Rating: 4 out of 5

Published on 01/05/2021 à 17h45 following a purchase from 20/04/2021

Perfect order. In some other orders I had had some problems with delivery, this time it has not been like that. You have my full confidence.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 01/05/2021 à 17h11 following a purchase from 13/04/2021

Hello Extremely long delivery time: almost 3 weeks to slip 2 bottles of thinner into an envelope.
They need to review their logistics

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/05/2021 à 16h11 following a purchase from 26/04/2021

delivery and product conform, but the packaging "gift" deserves more care!

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Comprador Verificado

Rating: 3 out of 5

Published on 01/05/2021 à 14h27 following a purchase from 24/04/2021

Very good response to order

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Acquirente Verificato

Rating: 4 out of 5

Published on 01/05/2021 à 07h03 following a purchase from 10/04/2021

Wide assortment of products, you can also find puzzles now sold out elsewhere at affordable prices. Only downside the high shipping costs and the 16 days the courier took us from Normandy to northern Italy. I pointed this out via an email and the very kind Monique partially refunded my shipping costs. I will definitely be back.

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Verified Buyer

Rating: 3 out of 5

Published on 30/04/2021 à 19h04 following a purchase from 26/04/2021

This web site appeared to be a U.K. website, but item was sent from France, custom charges were more than 25% of the cost of the item which was not anticipated as bought from a U.K. website. Item did however arrive quite quickly but had some minor damage that was not worth sending back for. Overall ok but not sure i would use again.

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Verifizierter Käufer

Rating: 3 out of 5

Published on 30/04/2021 à 18h12 following a purchase from 09/04/2021

I was hoping for more from the Zombi Pirates but unfortunately only the Davie Johns crew and that's a pity, definitely room for improvement!

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Acheteur Vérifié

Rating: 3 out of 5

Published on 30/04/2021 à 17h50 following a purchase from 17/04/2021

Once again, an error in the products sent. I immediately informed and..... NO reaction. It's a pity. A few words to reassure the customer and repair the error (not serious) would suffice. It's not done. Why?......

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Acquirente Verificato

Rating: 4 out of 5

Published on 30/04/2021 à 15h59 following a purchase from 23/04/2021

Reliable store, shipping taken care of. I did not give 5 stars for 2 reasons:somewhat slow shipping (about ten days) and the surplus that is charged by paying with PayPal.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 30/04/2021 à 14h12 following a purchase from 08/04/2021

the parcel arrived damaged, the parts are very disappointing, you have to cut out the pictures with scissors, the whole thing is very disappointing.

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Response from 1001hobbies Published on 03/05/2021

Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 30/04/2021 à 09h12 following a purchase from 06/04/2021

great site, nice products

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