1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Thought I ordered a wooden reel about a meter in diameter.
Apparently I misread the size. Bit of a shame
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/04/2021
The parcel delivered did not contain my order. In addition, access to the return and contact with the service is impossible.
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Response from 1001hobbies
Mr Lahouze, Thank you for your comment. We would like to inform you that we are waiting for the return parcel, and that we will ship the correct reference. Please accept our apologies for any inconvenience this may cause us.
Thank you for your feedback. Sincerely, 1001 hobbies customer service.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 24/03/2021
Good experience
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 24/03/2021
Order dated 24/03/2021 received on 29/04/2021-Italian mail is much more efficient, and anyway, having already finished the model, I no longer needed the requested goods
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2021
Quick purchase and fast delivery!
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Verified Buyer
Rating: 4 out of 5
following a purchase from 03/05/2021
I was very happy with the service and the product, however, the import duty stung a bit, but only reason I didn’t give 5 stars is that the wife found out and I was in the naughty corner for the rest of the evening.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
Order very good Delivery a little long
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Verified Buyer
Rating: 3 out of 5
following a purchase from 04/04/2021
The stuff I ordered was ok But the delivery time was slow even allowing for the current problems. I had not realised that it was coming from France.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2021
I had trouble finding the books in the site menus. fortunately, the search function is there. the books arrived in a sturdy package.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 28/02/2021
1st delivery went missing but after contacting them they did everything possible to ensure they delivered promptly the second time. Would definitely use them again
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Verified Buyer
Rating: 4 out of 5
following a purchase from 27/03/2021
Took a while to tell me they couldn't provide stock to me, although on their website they had it marked as "in stock". Once they did, a refund was very quickly provided.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 05/04/2021
Sent me the wrong product and haven’t responded to my email querying the incorrect order.
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 09/04/2021
Very poor service.Ordered some little bottles of acrylic paint a month ago and still haven’t received it.If I had known it was out of stock, I would have never ordered it.Building project severely delayed.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 19/04/2021
Satisfied with this transaction , fast , clear , maybe a little high shipping cost
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/04/2021
Good communication on order and quick delivery
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Verified Buyer
Rating: 2 out of 5
following a purchase from 28/02/2021
took far to long to acknowledge problems with non delivery and needed PayPal's assistance in the matter.
Response from 1001hobbies
Mr. Summers,
Thank you for your comment. We would like to inform you that we have been waiting for the response from UPS before we can refund your order. We regret that it took so long but we cannot be responsible for a package lost by a carrier.
We apologize once again and ask you to believe that this type of incident is very unpleasant for us.
Sincerely,
Laure
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/04/2021
Order well delivered but an email received every day for availability when product ordered and several emails sent to report the concern without any response.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2021
I'm sorry, but when you buy for 170 euros in two weeks and 5 days later they give you a 10% discount, you feel like you're being taken for a fool. I don't appreciate it. We'll be sure to get back to you when you mention it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2021
Fast and as ordered.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 18/04/2021
Attractive prices and offers, good communication but delivery time a bit too long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
nothing to complain about
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/04/2021
It's a real mess to find the color selected by the model's documentation. While everything exists in your correspondence table, in practice it doesn't. You have to make approximate choices.
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Response from 1001hobbies
Sir, We regret your comment. Our customer service is at your disposal if you need any help at 01 1 79 73 68 76. Regarding your paints, simply enter the pot reference in the search bar. Please also know that it's thanks to your comments that the 1001hobbies site improves every day.
Thank you for taking the time to send us this information. Sincerely, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/04/2021
I find that you are often out of stock and that's a shame, I had ordered 2 bottles and you couldn't because you only have one and that still makes me lack today.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 26/04/2021
Clear and well-stocked site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2021
the only drawback was that the labels stuck on the pots hid the color numbers.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 20/04/2021
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2021
The only drawback: a hole was missing to fix part A 11 to the Nimitz hull. Luckily I have a drill and very small 1 and 2 mm drills. If I hadn't had this equipment, I don't know how I would have done it. I hope I won't have any more surprises like this...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2021
Error on 1st order.... rectified by this shipment.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 06/03/2021
reliable in handling, carry some rare models, nice website.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 03/04/2021
Hello.
I was happy with your support in distant Japan.
I an sure I order again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/03/2021
Products delivered in conformity and functional, but the times announced on the site are largely exceeded. Batteries ("in stock, delivery 5 to 7 days") ordered on 03/31 were delivered to me on 04/30. The mention "IN STOCK" and the recall of 2 French warehouses should be modified, since the products are stored in China!
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 08/04/2021
Pretty good navigation, too many emails from customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2021
Order quickly dispatched, compliant. And clear ducolis collection conditions
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 03/04/2021
The site was very clear and the delivery was also good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2021
Delivery time a little longer than expected but everything is in order.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 19/04/2021
It would be excellent if you reduce a little the shipping time for the rest all good. Note of merit the convenience of conversing in Italian without any language difficulties. Kudos to the staff.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2021
Well received, arrived on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
very good nothing to say for a first
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 20/04/2021
Perfect order. In some other orders I had had some problems with delivery, this time it has not been like that. You have my full confidence.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2021
Hello Extremely long delivery time: almost 3 weeks to slip 2 bottles of thinner into an envelope.
They need to review their logistics
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