1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Satisfied with the speed and items ordered. A small drawback: in my boxes of 1/72 figures, there are 2 metal items (quite expensive) with some manufacturing alterations and others due to transport.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2021
Satisfied
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 29/03/2021
The last order was slightly delayed, but otherwise everything was fine.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 13/02/2021
I would put 4 stars, but an order of 02/13 was not received until 04/8 because one of the ordered products was not available. The whole order was held up and only after my complaint could it be solved, that's why it is 3 stars.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 06/04/2021
Wrong package sent
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2021
A wide choice of paint colors and tools Fast delivery, delivered to your door in 2 days Super
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 31/03/2021
Great site, I had only one problem, during the order I did not understand if I was buying one rider a package with more than one. In the description it was not written. Otherwise excellent management of both the choice , the timing of processing and shipping.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/12/2020
far too long
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Response from 1001hobbies
Hello, These products are ordered in England, with the Brexit, imports are much longer than usual. We apologize for the delay.
Sincerely, Laure
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 01/04/2021
Because of the wrong first delivery (Australia) I only give a three.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 01/04/2021
In general average because I called to ask what I had to do if I was not there to pick up the order and on the phone you answer a recording in French in which I imagined it was them, no one answered me either and by email they did not answer either, the product is fine but the customer treatment at least in Spain leaves much to be desired.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/04/2021
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2021
Very professional telephone enquiries and the first order arrived on time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/04/2021
the miniature is magnificent but the "vitrine" was all cracked, it's a shame. Then I received an e-mail "inciting" and that displeased me. But the site is nice and I think I'll keep ordering.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 30/03/2021
Product was only shipped 2 weeks after I ordered and paid for it. Shipping took almost a week. So in total, 3 weeks after my payment only received the product in my possession.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2021
Nothing to say. Order perfectly packaged and protected. Fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2021
The plus: the best price for the chosen item compared with competitors. The minuses: free delivery, not for Belgium (unlike other French e-shops). The advertised delivery times (one week) are far too optimistic (in reality, two weeks).
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 20/03/2021
Due to the current situation, the delivery time a bit long, but the things ordered arrived undamaged and packed as I requested!
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 04/04/2021
Website name suggests NL site, but it concerns a French company, therefore it all takes a bit longer. Will therefore not be my preferred supplier. Everything else was sent nicely in a good box.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2021
Fast telephone response and dispatch, but no response to emails sent
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 28/02/2021
Delivery time too long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2021
Fine
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2021
Slow
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2021
Shipping and receiving time far too long! The time indicated on the site was not the right one, the purchase was planned for a birthday and arrived late ... disappointed
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 26/03/2021
The order took a little longer than expected and I did not receive any notification in this regard. Otherwise delighted with the products and your website.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2021
Order tracking very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
The site is well designed and rather ergonomic, but the translations are not always clear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2021
No worries
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2021
Easy-to-navigate website. Good choice of models. Delivery was quicker than last time. I like the fact that over a certain amount, delivery is free.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 25/03/2021
Contact with customer service issues is fine. But a lot of information about the (delayed) shipment (which I had to chase myself) I then received in French, without an option for English.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/04/2021
Delivery is fast, but this is not the model I ordered.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 26/03/2021
Navigation straightforward when relevant section found. Unfortunately the item purchasrd was incorrect due to mislabeling. Two items with the same manufacturers number. Recived the incorrect items.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 11/04/2021
Satisfied with the service, only when ordering it is mentioned that there are no shipping charges from orders from € 69 . I was charged shipping costs for an order of € 85 . mvg Patrick
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 11/02/2021
It took a very long time to receive my order,although the product was"available" on the site.I also received FRENCH language mails regarding the delivery. The product ordered is OK.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2021
Shipping takes a bit long in general. In addition, I received my last order with the cap of one of the small Tamiya paint pots broken in 2.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2021
Good but a little long in delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2021
Delivery times: impeccable, but package packaging: to be reviewed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2021
Correct shipping service but price a little high and delivery time exceeded by 2 weeks, as the item ordered was not in stock. Nevertheless, the item was shipped promptly.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/04/2021
Very satisfied with my order. It arrived in perfect condition. Although later than expected. I will remain a customer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2021
Very good
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Verified Buyer
Rating: 4 out of 5
following a purchase from 16/03/2021
The quality is fine, just the shipping cost is not impressive
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