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A
Rating: 2 out of 5
Charcoal arrived in several pieces, I wrote but no return. Delivery rather long but the rest of my purchases are ok... I would not recommend this site.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
A little long for delivery, but good for the rest
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G
Rating: 4 out of 5
Very satisfied with the handling of my order
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A
Rating: 4 out of 5
satisfied overall but relatively long delivery time
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G
Rating: 3 out of 5
adequate, delivery took a little longer than I had hoped
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A
Rating: 4 out of 5
No delivery problems
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G
Rating: 2 out of 5
Articles fine, but delivery time long and uncertain
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Response from 1001hobbies
Hello, Thank you for your email. We apologize for the delay and believe that this kind of incident is very unpleasant for us.
Thank you for your understanding, Sincerely, 1001hobbies customer service
Thank you for your understanding, Sincerely, 1001hobbies customer service
G
Rating: 3 out of 5
I was specifically looking for a dodge viper body for my electric rc car, and came across many nitro versions I thought I had finally found the right one with you, but was sent a nitro version This was a bit of a disappointment.The shipping and communication were otherwise very well organized, only I understood the French emails very poorly because I do not speak French
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G
Rating: 3 out of 5
When ordering due to computer error, it was unclear who I had ordered from and ended up in the French website
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C
Rating: 4 out of 5
I am satisfied
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A
Rating: 3 out of 5
I received the package damaged and crushed. Compared to your shipping rates, which I find a bit expensive, your packaging is not rigid enough. As a result, the products inside are a bit crushed for items I was planning to give as a birthday present in 1 week's time (I hope there won't be any unpleasant surprises when I unwrap the gift).
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A
Rating: 4 out of 5
Serious and fast enough. A description of the choice of colors to take with the model would help a lot I think 🤔
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A
Rating: 4 out of 5
Good site clear prices and good service delivery time a little long but in my case some items were missing not easy to find .service anyway very good
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A
Rating: 3 out of 5
Too many requests for advice
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A
Rating: 2 out of 5
Too long to get our order in
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G
Rating: 3 out of 5
Initially not a positive experience, made payment but did not receive an order, later seemed to have been a bug in the system. Unreachable by phone, repeatedly emailed, but that did not provide a solution. Finally got someone on the line, who solved everything nicely. Too bad my son didn't get the promised item to make up for it. Car is super cool though!
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V
Rating: 3 out of 5
Unfortunately it took a long time for the order to be delivered.
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V
Rating: 4 out of 5
I was concerned after reading some review saying the items had not turned up and difficulty in contacting 1001. I was going to give it a couple of weeks but the concern was short lived as the model was delivered in a little over a week from ordering even coming from france and delivered by UPS.
A
Rating: 4 out of 5
Product availability times need to be updated to take account of the consequences of Brexit on stock management. But thanks to the responsiveness of Customer Service, I was able to receive my order within a controlled timeframe. Thank you and well done!
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V
Rating: 3 out of 5
Figure was unfortunately no longer in its original packaging and has color abrasion. Too bad.
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A
Rating: 4 out of 5
product ordered, delivered, quickly
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A
Rating: 3 out of 5
Late delivery.
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A
Rating: 4 out of 5
delivery: RAS, nice telephone reception, good advice. However, 1 out of 6 products delivered (paint cans) was 30% short of paint capacity;
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A
Rating: 4 out of 5
As ordered and fast delivery
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A
Rating: 4 out of 5
CLEAR!
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A
Rating: 3 out of 5
2 to 4 weeks too long to ship (4 weeks for me) meaning not in stock. it's average, no other comments Slts
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that this product is out of stock with our supplier. This supplier is very long due to shipping with the Brexit and Covid-19, delays are very long. We thank you for your understanding and apologize for this incident.
We wish you a very nice day; Laure
We wish you a very nice day; Laure
A
Rating: 4 out of 5
Very good, reliable site, on time delivery. Very good brand, at least as good as LEGO. Fortunately 1001 Hobbies offers them, as they are very rare. The only drawback is that delivery is to a relay point and not to your home.
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V
Rating: 4 out of 5
Had problem with first delivery being lost in transit but once I contacted them about the delivery they pulled out all the stops to make sure it was delivered promptly the second time, even giving me the live tracker to check on its progress. Well done
C
Rating: 3 out of 5
The package came in a box 3 times the size of the package to be received, and, even so, it arrived dented. I understand that with all the packaging it had, it had not been in transit, but was already packed with the blow. The order has to be placed without premium, approx. 10 days to arrive.
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A
Rating: 4 out of 5
good service
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G
Rating: 4 out of 5
No order confirmation received, otherwise fine!
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A
Rating: 2 out of 5
processing took too long, I placed an order on the site for items declared to be in stock, and in the end half my order was out of stock. 3 months later they warned me that one of the items was unavailable for an indefinite period and issued me a credit note. when I received the parcel, two items were missing and there was no order summary sheet inside. It was only later that I realized they were missing, and with the waiting time I thought I'd ordered the 2 missing items elsewhere.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 4 out of 5
I have no complaints about the product. I can't give it a 5-star rating because the delivery took much longer than originally planned. The package was even returned to 1001hobbies. I'll skip the details and thank Laure from 1001hobbies (I hope I've got the right person) who did everything she could to resolve this postal imbroglio as quickly as possible.
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A
Rating: 4 out of 5
Perfect transaction but long delivery time
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A
Rating: 4 out of 5
very good site
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V
Rating: 3 out of 5
40 days delivery time is a bit too long.
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A
Rating: 4 out of 5
Long delivery time on this order but independent from 1001Hobbies!
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A
Rating: 2 out of 5
I ordered decals, several orders: very poor quality for a delay of 2 months for one of the orders. I threw money out the window and illusions.
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Response from 1001hobbies
Mr LAcueva We regret this opinion. We have passed on this information to RODEN so that they may be aware of the quality of the products they offer. Thank you for taking the time to point out this incident. Please accept our sincere apologies.
Sincerely, 1001hobbies customer service.
Sincerely, 1001hobbies customer service.
V
Rating: 4 out of 5
Well run
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
G
Rating: 3 out of 5
Satisfied with the products, but the delivery did take a very long time. Was beginning to think I had booked on a fake account and could whistle for the products ordered. An email that there is a delay will not be bad for delivery problems.
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