English 
C
Rating: 3 out of 5
The shipping was a little slow and the product after comparing was quite expensive.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 691 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
satisfied with the service
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A
Rating: 2 out of 5
Delivery time much longer than advertised, even though I paid extra. No reply by e-mail when I tried to cancel my order seeing that it was taking so long.
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Response from 1001hobbies
Hello Mr Haffar, Thank you for your comment. We are sorry, but after checking, we did not receive your e-mail. We regret this situation, and apologize for the delay in processing your product.
Sincerely, 1001hobbies Customer Service
Sincerely, 1001hobbies Customer Service
G
Rating: 3 out of 5
Good value for money. Pity that unavailable products are displayed in search results. Order was over 1 1/2 weeks in transit, which I really find too long, tried to contact, no options except email (which was not responded to) and do not hide behind "that's because corona" because my order via another puzzle website, which was also delivered by postnl.nl did arrive after 1 day ... So moderately enthusiastic...
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C
Rating: 4 out of 5
Everything is fine. No problems.
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V
Rating: 4 out of 5
Not bad
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G
Rating: 3 out of 5
Delivery taking longer than expected
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A
Rating: 4 out of 5
perfect
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A
Rating: 4 out of 5
Delivery took a little longer than advertised, a little over a week as opposed to 4 days.
but good reception and product conformed with very good packaging.
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but good reception and product conformed with very good packaging.
A
Rating: 2 out of 5
Charcoal arrived in several pieces, I wrote but no return. Delivery rather long but the rest of my purchases are ok... I would not recommend this site.
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A
Rating: 4 out of 5
A little long for delivery, but good for the rest
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G
Rating: 4 out of 5
Very satisfied with the handling of my order
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A
Rating: 4 out of 5
satisfied overall but relatively long delivery time
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G
Rating: 3 out of 5
adequate, delivery took a little longer than I had hoped
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A
Rating: 4 out of 5
No delivery problems
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G
Rating: 2 out of 5
Articles fine, but delivery time long and uncertain
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Response from 1001hobbies
Hello, Thank you for your email. We apologize for the delay and believe that this kind of incident is very unpleasant for us.
Thank you for your understanding, Sincerely, 1001hobbies customer service
Thank you for your understanding, Sincerely, 1001hobbies customer service
G
Rating: 3 out of 5
I was specifically looking for a dodge viper body for my electric rc car, and came across many nitro versions I thought I had finally found the right one with you, but was sent a nitro version This was a bit of a disappointment.The shipping and communication were otherwise very well organized, only I understood the French emails very poorly because I do not speak French
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G
Rating: 3 out of 5
When ordering due to computer error, it was unclear who I had ordered from and ended up in the French website
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C
Rating: 4 out of 5
I am satisfied
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A
Rating: 3 out of 5
I received the package damaged and crushed. Compared to your shipping rates, which I find a bit expensive, your packaging is not rigid enough. As a result, the products inside are a bit crushed for items I was planning to give as a birthday present in 1 week's time (I hope there won't be any unpleasant surprises when I unwrap the gift).
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A
Rating: 4 out of 5
Serious and fast enough. A description of the choice of colors to take with the model would help a lot I think 🤔
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A
Rating: 4 out of 5
Good site clear prices and good service delivery time a little long but in my case some items were missing not easy to find .service anyway very good
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A
Rating: 3 out of 5
Too many requests for advice
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A
Rating: 2 out of 5
Too long to get our order in
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G
Rating: 3 out of 5
Initially not a positive experience, made payment but did not receive an order, later seemed to have been a bug in the system. Unreachable by phone, repeatedly emailed, but that did not provide a solution. Finally got someone on the line, who solved everything nicely. Too bad my son didn't get the promised item to make up for it. Car is super cool though!
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V
Rating: 3 out of 5
Unfortunately it took a long time for the order to be delivered.
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V
Rating: 4 out of 5
I was concerned after reading some review saying the items had not turned up and difficulty in contacting 1001. I was going to give it a couple of weeks but the concern was short lived as the model was delivered in a little over a week from ordering even coming from france and delivered by UPS.
A
Rating: 4 out of 5
Product availability times need to be updated to take account of the consequences of Brexit on stock management. But thanks to the responsiveness of Customer Service, I was able to receive my order within a controlled timeframe. Thank you and well done!
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V
Rating: 3 out of 5
Figure was unfortunately no longer in its original packaging and has color abrasion. Too bad.
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A
Rating: 4 out of 5
product ordered, delivered, quickly
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A
Rating: 3 out of 5
Late delivery.
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A
Rating: 4 out of 5
delivery: RAS, nice telephone reception, good advice. However, 1 out of 6 products delivered (paint cans) was 30% short of paint capacity;
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A
Rating: 4 out of 5
As ordered and fast delivery
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A
Rating: 4 out of 5
CLEAR!
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A
Rating: 3 out of 5
2 to 4 weeks too long to ship (4 weeks for me) meaning not in stock. it's average, no other comments Slts
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that this product is out of stock with our supplier. This supplier is very long due to shipping with the Brexit and Covid-19, delays are very long. We thank you for your understanding and apologize for this incident.
We wish you a very nice day; Laure
We wish you a very nice day; Laure
A
Rating: 4 out of 5
Very good, reliable site, on time delivery. Very good brand, at least as good as LEGO. Fortunately 1001 Hobbies offers them, as they are very rare. The only drawback is that delivery is to a relay point and not to your home.
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V
Rating: 4 out of 5
Had problem with first delivery being lost in transit but once I contacted them about the delivery they pulled out all the stops to make sure it was delivered promptly the second time, even giving me the live tracker to check on its progress. Well done
C
Rating: 3 out of 5
The package came in a box 3 times the size of the package to be received, and, even so, it arrived dented. I understand that with all the packaging it had, it had not been in transit, but was already packed with the blow. The order has to be placed without premium, approx. 10 days to arrive.
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A
Rating: 4 out of 5
good service
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G
Rating: 4 out of 5
No order confirmation received, otherwise fine!
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