Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews
5 25,4k 63% 4 6 443 16% 3 2 771 7% 2 1 727 4% 1 3 991 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2021
delivered on time and in good condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2021
The order is complete and delivered on time. The prices are right and the quality is second to none, so there's nothing to complain about because everything is perfect.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 22/01/2021
Very, very long shipping time.no info.only got information on request.item was okay.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 08/02/2021
Arrives a little late, but in perfect condition
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 14/02/2021
They have all the products you could want, but the machine translated descriptions are almost as bad as the Chinese ones on Amazon. Sometimes I can't figure it out and refrain from buying.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 25/01/2021
all ok but response time was a little long
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 28/02/2021
Just right
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2021
after a few chaotic orders, the site seems to have got its after-sales service and logistics back in hand. If confirmed, this will be an excellent site for model makers!
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 18/02/2021
Good website, delivery well delayed though, lots of choice .
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 31/01/2021
Excellent site that allows you to sort and choose products by type, period and scale. Excellent products with a lot of variety that also allows you to find particular material. A little long delivery but in this covid period the difficulties are justified
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Verified Buyer
Rating: 3 out of 5
following a purchase from 03/02/2021
The site is OK, searching could be better, yet the delivery has been very slow, hence 3 stars
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 03/03/2021
They took a long time to prepare and ship the order. Once it was shipped it arrived quickly but it had already been more than 10 days.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 03/03/2021
Great website. Delivers on time.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 18/03/2021
Ordered and paid item Dragon Apollo 17 1/72 suddenly unavailable and available. Need time to notice this and get refund.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 07/02/2021
Well satisfied. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2021
Delivered in a short time, the light packaging and a slightly damaged product explain the 4* and not 5* ...
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 03/03/2021
The prices are very good, but the shipping costs are a bit high even if you make a large purchase. And the delivery time is very long (not even if the order came from China).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
Satisfied fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2021
well served;
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Verified Buyer
Rating: 4 out of 5
following a purchase from 01/01/2021
Good Day
The order was slow to develop, basically the translation barrier and me not seeing the reason for delay. The F-105 model was not in stock. Other than that everything was very good, Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2021
The Ugears 3D mechanical butterfly puzzle is poorly made. The pieces don't fit, even after sanding and lubricating. After 3 hours of work, we broke several pieces and couldn't complete the assembly. Assembly of the Wooden City mystery box is not yet complete, but I'm satisfied so far. The instructions are clear, the parts detach easily from the brackets, and the pieces fit together quite easily. The only drawback is that it's much smaller than the photo.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
Very fast shipment, the only drawback is that when you send brushes they are not protected, so they get lost in the envelope.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 07/03/2021
good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/01/2021
More than half of the order was unavailable, and the notification period was far too long. What's more, some of the items available and therefore delivered were directly linked to the unavailable part of the order: I wouldn't have ordered them if I'd known the rest would be unavailable. Benefiting from a credit note, I placed another order, only the payment was additional to the credit note, and I had to pay additional delivery charges. The unavailability procedure clearly needs to be reviewed. On the other hand, the quality of the articles and packaging remains impeccable.
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Response from 1001hobbies
Mr DURANSON, Thank you for your comment. We regret that this experience did not go well and we have informed our services. We regret this comment and apologize to you.
Sincerely, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2021
Delivered on time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/03/2021
is not exactly what the image suggests
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2021
very happy with my purchase from this seller
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2021
perfect for the products, not so good for the lead times, 2 items reported available were awaited in reorder, too bad for the lack of truth about stocks.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2021
A little too slow
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 24/02/2021
Good stuff but lacked shipping information on the package.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/02/2021
The order arrived quickly and the models are great.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 05/02/2021
Everything was to our satisfaction.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2021
A page of the manual is missing
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 06/03/2021
On time and perfect material!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/01/2021
not too bad on the whole but for the delivery time it's not great moreover the prices are not the best nothing to say for the choice and for the packaging delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/02/2021
The downside is the Mondial Relais carrier. On the website, the delivery time is announced as 4 to 6 days. I was delivered in 25 days after no less than 3 telephone reminders. It's 1001Hobbies that's responsible for choosing a ... To be improved
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2021
Deadline not met at Christmas but in the end arranged to return to another address. Product conforms
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2021
not satisfied because the decal board is missing.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2021
Material compliant but excessively long lead times for a simple pen (2 weeks).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2021
the last parcel arrived ajar, but no loss
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