Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews
5 25,4k 63% 4 6 443 16% 3 2 771 7% 2 1 727 4% 1 3 991 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 2, 3 and 4 stars

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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 07/03/2021
French-language coverage not desired.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2021
Delivery time a little long...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2020
nothing to report,unopened package,too early notice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2021
Good but nothing more
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
Very satisfied with my purchase. fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
Second order placed. No problems. No worries. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2021
Good product, too bad delivery takes so long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2021
As ordered
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2021
Good site, responsive to emails.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/02/2021
Very long delivery and broken parts on arrival, it was a gift so even more disappointed.
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Response from 1001hobbies

Hello, Thank you for your comment. We apologize for this incident. Please believe that this type of incident is not representative of the services and quality we offer.
Our customer service will get back to you as soon as possible.
Good day 1001hobbies customer service.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 17/02/2021
Delivery time too long
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2021
perfect
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Response from 1001hobbies

Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/02/2021
If all goes well, the products you've ordered will arrive at your door. If the slightest grain of sand gets in the way, well, you'll just have to be patient! The "customer service" is completely useless. Personally, I wouldn't recommend this box supplier.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 05/02/2021
Very expensive and slow delivery
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 08/02/2021
bardzo długi czas oczekiwania od zamówienia do dostarczenia przesyłki
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Verified Buyer
Rating: 2 out of 5
following a purchase from 08/02/2021
Placed an order on the UK site wrongly assuming the product would be shipped from the UK. Unfortunately this was not the case, large importation bill from hmrc. 1001 models didn't inform me the item was coming from abroad and on contact with them after didn't care. As long as they've got your money they're not interested in customer service!
Response from 1001hobbies
Mr. Bassett,
Thank you for your comment. Our offices are in France and all products come from EUROPE. In addition, we inform our site that customs taxes may be applied above £135, we regret that you did not see this message.
Thank you for your understanding.
Sincerely,
1001hobbies customer service.
G
Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 02/01/2021
Very long wait until the item is delivered. Difficult and unclear communication with the company.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/02/2021
service may be a little slow
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Verified Buyer
Rating: 4 out of 5
following a purchase from 17/02/2021
Good service my model Wes overdue emailed 1001 they got back to me and said that they would investigate it after a couple of days got word that it was dispatched then received it a couple of days later great customer service
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 26/02/2021
Delivery on time and the product is very nice .
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Verified Buyer
Rating: 4 out of 5
following a purchase from 09/02/2021
Although the site was English the shop was French and you have to pay import taxes and makes it very expensive.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 27/02/2021
I like it.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 01/02/2021
Excellent
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 28/02/2021
all good.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/03/2021
everything perfect thank you
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/03/2021
Instructions in Spanish are missing.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/03/2021
Shipped very quickly and neatly. very satisfied customer
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 03/02/2021
Comprehensive and you find a lot.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 01/02/2021
Good navigation. But little product information. Arrived a 1/72 scale plane in vacuform, very low quality; if there were any other indication I certainly wouldn't take it. . Very slow delivery--too much waiting time.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/03/2021
Too bad p&p was not free to Belgium although the suit was sent from Charleroi
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 21/01/2021
Unfortunately, not all items were delivered. At first I had to wait longer for the order, which was OK, because the items said "delivery time 3-4 weeks". But then the parcel arrived and 2 items with a longer delivery time were not included. On the same day, however, the status message "IN STOCK" appeared on the homepage for the items. ??? I received an AUTOMATIC voucher for the amount of the undelivered products, but I would have preferred to wait two days longer and receive a complete delivery.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Verified Buyer
Rating: 4 out of 5
following a purchase from 26/02/2021
Had every colour I needed in stock but at a price. Be aware there is a wacking carriage charge because it comes from EU.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 02/01/2021
Very slow delivery made several requests for information order fulfillment without getting response.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 10/02/2021
Kindly the kit was sent to me as a replacement for another no longer available. The kit box was damaged but, fortunately, no parts were missing.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 20/01/2021
For certain products, the time to ship was longer than indicated resulting in a long time to ship.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 16/02/2021
Shipping costs too expensive
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 07/02/2021
Unfortunately the delivery was incomplete. Only two of the 3 items ordered were delivered. There was neither an explanation nor any contact.
Sad!
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time to @ soon https://www.1001hobbies.co.uk/
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 01/03/2021
Unacceptable delivery delays! First order never received.... second shipment received after long wait (almost two months).
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Verified Buyer
Rating: 4 out of 5
following a purchase from 04/02/2021
The price of the model kit was excellent. The length of time it took to process and ship it, was not. I appreciate things are slow due to covid, but it should not take over two weeks to process an order. I am still very happy with my purchase
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 15/01/2021
In general it has always been good, but this time it seems that because of the transport company we had a problem and I had to claim the order, they had to prepare it again, replacing some items with similar ones, etc., which in the end was four months since the order was placed until I got it, but it was solved and in the end it arrived to me.
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