Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 691 published reviews

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2021
the recipient of the gift was very satisfied he keeps the box to occupy his leisure for the next confinement he declined the offer of little cousins to participate in the mon
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2021
Shipment a little longer than other modelism sites
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2021
Product conforms. It would be useful, however, to list the contents as well as what is required to assemble the monta methods or tips.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2021
Delivery was quicker than expected and that's great. On the other hand, the price of delivery is much too expensive and increases too quickly from 399 to 799, which can limit the choice of orders... especially as 2*399 is 798... in short. Otherwise, everything was well packaged and I found many things I couldn't find elsewhere at very competitive prices... which is important for a hobby.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/01/2021
long wait to which is added that the box of games arrived in poor condition rather disappointed given the price of the a
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2021
As always so good but a little succinct packaging good but otherwise always so serious merc.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 09/01/2021
Super processing, always happy to return.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 09/01/2021
Delivered quickly and kept well informed when delivered Minor point was that this was in the french language
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/01/2021
Good evening I used to love painting with Airfix paints but their quality has gone down a lot How can they be sold?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2021
It's a pity that there was a parcel error which delayed the delivery of the good v'colis. Apart from this little incident all
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/01/2021
It’s Taking to long to get to my… It’s Taking to long to get to my location
Response from 1001hobbies
Sir Mr Aguilar, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2021
I think the very long delay is due to the festive season.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
It's Taking to long to get to my... It's Taking to long to get to my location
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Response from 1001hobbies
Sir Mr Aguilar, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
A small but fortunately harmless incident concerning the quality of the packaging, which was taken into account as soon as it was reported. Check delivery schedules according to the opening days of relay points to avoid unnecessary movement of goods (especially insufficiently protected). If not, the merchandise is totally compliant and the site is extremely responsive, which I continue to trust.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2021
Hello everyone! The choice of models that you offer is very much appreciated. If I have to criticize 1 point, I'd say that the time taken to receive orders is sometimes not respected, and the price of some models seems a little excessive... Thank you for your efforts to satisfy me and your customers.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 08/01/2021
The delivery was a little slower than expected but I guess it's normal at this time of the year.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/01/2021
Parcel not received Stuck in customs because you didn't enclose a facsimile
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2021
Too bad shipping is so expensive otherwise nothing to say puzzle received in perfect condition
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 07/01/2021
I am not happy with what I ordered due to lack of information about measurements and specifications of the products and also I am trying to return the product purchased on your site and I can not return it, I would appreciate if you could contact me to return the product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2021
items are always delivered on time and well protected too
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Verified Buyer
Rating: 2 out of 5
following a purchase from 06/01/2021
Still awaiting parcel for item ordered on 21st December 2020. Difficult to contact the vendor to discuss or resolve this issue.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 06/01/2021
Everything was fine, it just took a little while, but given the times we live in, it's more normal.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 06/01/2021
Very disappointed with the shipping service. After more than 10 days it still has not arrived. They have been 4 days ""in prapració"" and another 5 ""Prerregistrado"" in Correos but without delivering the package to be sent. I wrote an email two days ago and have not had a reply yet. As for the model in question, I still do not have it in my hands.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 06/01/2021
Excessive delivery time. Stock problems
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2021
Might be good if you explain which... Might be good if you explain which country you are actually operating and sourcing from. It isn't too clear from the site.
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Response from 1001hobbies
Dear Mr Pollard, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2021
No particular comments.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2021
Price a bit high but wide selection
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2021
Well-priced TAMIYA acrylic paints. Satisfactory delivery time despite the constraints of the pandemic. Products received in suitable packaging and fully compliant with my order&""" bémo"" : all paint bottles are covered with an adhesive warning against the harmfulness of the adhesive product affixed to the original TAMIYA label ... and masking the reference of the shade ... which can be removed provided you tear it off with the original label! MORE THAN ANNOYING!!! Fortunately, I'd kept my own order list (with reference no. and name).
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Verified Buyer
Rating: 4 out of 5
following a purchase from 05/01/2021
Might be good if you explain which… Might be good if you explain which country you are actually operating and sourcing from. It isn't too clear from the site.
Response from 1001hobbies
Dear Mr Pollard, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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Verified Buyer
Rating: 3 out of 5
following a purchase from 05/01/2021
The kit arrived safe and intact. It was properly packed for long-distance travel this shows me the importance 1001 Hobbies puts into their products.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/01/2021
The delivery time is a bit long For the rest very satisfied Just to mention that I ordered around the end of the year which may explain the waiting time
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Verified Buyer
Rating: 4 out of 5
following a purchase from 05/01/2021
Happy with the product but delivery was late and came post Christmas, Brexit border issues I���d imagine but still frustrati
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Verified Buyer
Rating: 2 out of 5
following a purchase from 05/01/2021
I ordered a model on the 21st of December. It still hasn't been delivered. The tracking system says they haven't received yet. Message the company 1001 model kits and they haven't reply either ...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/01/2021
delivery time far too long
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 04/01/2021
I can confirm the long delivery time already described in the other reviews. Unfortunately, the box of the model I ordered was damaged at the corners (torn and dented) although it was properly packed. It must therefore have been sent off with defects. As a gift, this was quite unattractive. Fortunately, the model itself is fine. For the price and a handling fee of almost 10! euros, I expect the goods to be in perfect condition.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 04/01/2021
Order placed on 61220 still not arrived on 40121
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 04/01/2021
There was some delay with the shipment but in the end it arrived perfectly.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 04/01/2021
Everything perfectthe only downside is the delivery timeotherwise very good.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 04/01/2021
Perhaps it was because of the dates in which we are and the order took a little longer than I expected to claim and I was informed the attention very good.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 04/01/2021
I have not received any confirmation of my order and have no contact details to be able to track my order or contact anyone