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V
Rating: 2 out of 5
Got my model paints suuuper quick!! I am very impressed and I knew details of my shipment all along the way. Very satisfied. Products arrive in optimum shape. Reccomend this website wholeheartedly.
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 691 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 2, 3 and 4 stars
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Rating: 2 out of 5
Wide range of models but prices higher than on other sites and waiting for restocking without knowing the restocking times. Unreachable by phone. Notifies only at the last moment when models are to be retrieved from stock.
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A
Rating: 2 out of 5
The instructions are very bad The instructions are very bad. They trell you to hit a bind button that is not there. My boat has a sticky rudder so it cannot turn left.
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A
Rating: 4 out of 5
I did not put the totality because a little long the.livraison but if not packed well and well protected s
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A
Rating: 4 out of 5
Just a can of paint missing but nothing serious Superb model! Great service!
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V
Rating: 2 out of 5
The instructions are very bad The instructions are very bad. They trell you to hit a bind button that is not there. My boat has a sticky rudder so it cannot turn left.
C
Rating: 4 out of 5
Fast shipping and good communication
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A
Rating: 4 out of 5
product always delivered on time always very well protected at the time of delivery
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Rating: 3 out of 5
Tres bien site sérieux dommage la livraison longueu
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A
Rating: 4 out of 5
Really wide choice friendly welcome fast, clean and well-packaged deliveries (Collissimo). Prices a little higher than average in general, but beware: sometimes this is downright excessive (Reskit Aires...). I've been an avid model maker for 40 years, and I'd like to recom
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A
Rating: 4 out of 5
good quality however the website was... good quality however the website was indicating the scale was a different size than I expected...MUCH smaller...well I am going to see ho it is to build a 1/350 scale V22 Osprey.
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Response from 1001hobbies
Dear Mr Lombard, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Rating: 4 out of 5
good quality however the website was… good quality however the website was indicating the scale was a different size than I expected...MUCH smaller...well I am going to see ho it is to build a 1/350 scale V22 Osprey.
Response from 1001hobbies
Dear Mr Lombard, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
G
Rating: 4 out of 5
So far it's all going well but because of the Corona crisis I can't really say much about it. Sometimes everything goes smoothly as it should and other times I can chew my nails off for as long as it takes but so far I'm a satisfied man ps the transport companies are making a mess of it especially DHL Keep up the good work 1001 I thank you
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V
Rating: 4 out of 5
original item ordered did not arrive as got sent wrong item and when tried to correct original given as unavailable so made request for substitute item that received ok, a bit disappointed that original item not available but substitute item ok so satisfactory outcome after bit of a wait
A
Rating: 4 out of 5
Everything is correct except for the use of ""coupons. The e-mails sent are incomplete and not always easy to use. We'll put this down to inexperience.
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A
Rating: 4 out of 5
efficient service
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A
Rating: 4 out of 5
The Company communicates in incorrect Italian. The expected delivery date was exceeded. Without my request I was notified immediately that the order was completed. From subsequent emails the order was actually completed more than a week later and subsequent to my reminder. This does not engender a climate of trust. The online tracking on the site is not useful as it has only a few possible statuses and does not clarify the status of the order. I did not give three stars because in the end the product arrived to me and is what I ordered. But the information to the Customer is severely lacking.
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V
Rating: 4 out of 5
Good service Good service, and timely info,quick turn around. I will recommend to a friend.
Response from 1001hobbies
Dear Mr Webber, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Rating: 4 out of 5
The boxes were damaged and some crushed. But luckily no part of the models was touched. The carrier should take more care of your products. Otherwise I have nothing to say about the rest of your service except that it was perfect. Sincerely FrédÃ
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A
Rating: 4 out of 5
Well done for handling the order of 16 09 2020 delivered on 25 09 2020 . However, this replaced the same order of 30 07 2020 which never reached me.
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A
Rating: 4 out of 5
Delivery a little long for their rest all is ok
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G
Rating: 4 out of 5
well packed and quickly delivered
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A
Rating: 4 out of 5
Good service Good service, and timely info,quick turn around. I will recommend to a friend.
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Response from 1001hobbies
Dear Mr Webber, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Rating: 4 out of 5
Good except for delivery problem
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V
Rating: 3 out of 5
Delivery time does not correspond to the information ?
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A
Rating: 4 out of 5
Perfect shipping... Always satisfied. The delivery time was a bit longer than usual...that comes from the carrier apparently. In short, I'm sticking with 1001 maquettes.
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A
Rating: 4 out of 5
Nothing to complain about: professional.
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A
Rating: 4 out of 5
The site offers a wide variety of products the purchasing assistance works and the prices are acceptable. Delivery time to be improved.
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G
Rating: 4 out of 5
The service is fine but to just charge the shipping costs for a package for letter post is a shame! Gr Marcel
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V
Rating: 3 out of 5
Great people to deal with.
V
Rating: 4 out of 5
It took 2 weeks from ordering to delivery. A bit long. Otherwise everything ok. Gladly again!
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G
Rating: 4 out of 5
Good service?Shipping is?
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G
Rating: 4 out of 5
French mails regarding when my order will be delivered I can't do much with.
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V
Rating: 4 out of 5
Shipment arrived after two weeks times - payment included special courier charges. Too long time !
V
Rating: 4 out of 5
Really nice company to deal with. I have ordered items from them several times and they are always easy to deal with and keep you informed on the item shipment and arrival time. Highly recommended.
V
Rating: 4 out of 5
A little more feedback would be nice. Packed Ready to ship Shipped
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A
Rating: 4 out of 5
Airplane made well apart from the engine assembled crookedExceptional and fast delivery
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V
Rating: 3 out of 5
Shipment arrived after two weeks times… Shipment arrived after two weeks times - payment included special courier charges. Too long time !
Response from 1001hobbies
Dear Mr Amitai, Thank you for your feedback. We apologize for this incident. Unfortunately, you will understand that carrier delays are currently much longer due to health events and customs are perfectly blocking packages longer than expected. We strongly deplore this situation Thank you for your understanding, soon on our website.
A
Rating: 4 out of 5
First order speed of service nothing to add
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Rating: 4 out of 5
A long wait
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