Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 691 published reviews

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2020
Order placed 8-20-20202 Order placed 8-20-20202, received 9/10/2020. All items ordered were there. Order was shipped 8/7/2020 All items were in stock. Why wait 7 days before processing the order? Took 8 days to go from France to US. - This is normal. Took 5 days to be delivered. Slow again. I'm giving a 3 out of 5 stars, 1-3 days to make the order and ship it is acceptable. 7 days is not. Shipping cost at 24.00 is way too high. Box was mangled and crushed on one side but everything was OK You could read the contents of the shipping box because it had the invoice with the items clearly readable. One of the dumbest things I've seen. I gave you a fair shot at my business, you took too long and cost too much.
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Response from 1001hobbies
Mr. Lowry Thank you for your feedback. First of all, we would like to apologize for the delay. You will understand that the summer holidays and health protocols slow down order preparations and shipping. Unfortunately, the transport times to the UNITED STATES are still long due to covid-19. We understand your dissatisfaction and regret your disappointment. We hope that you will trust us again when you place a future order, to show you that this incident is truly exceptional. thanking you for your understanding, best regards 1001hobbies customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2020
Good preparation package well done but a little long lead time However I will continue with you thanks to the choice you offer
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/09/2020
The parcel was well received on the agreed date, a fine product, but it was a real disappointment to see the assembly instructions in English and Chinese! as for the paints, it's a real headache to find the right matches.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2020
Shipping time too long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2020
Delivered very quickly when the products are in stock and, having already dealt with the after-sales service, it is a pleasure to work with.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2020
It was good that the low-cost version (without paint) was included here. And the delivery time (despite the need to restock) turned out to be reasonable.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 09/09/2020
The website was well organized and the purchase was delivered with efficiency. A very positive experience!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2020
Very good service despite a difficult period for co
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/09/2020
Hello I bought 2 tubes of glue and one of them leaked in the packaging. I got my hands full of it and as a result the tube has been cut open. However, I have to pay another 6.99 euros and the site doesn't allow me to order only the glue with the 5 euro voucher. So it doesn't solve my glue problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2020
A lot of choicedelai fast for my first order and very lond for the second.Very satisfied with the accessories.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 07/09/2020
4 weeks delivery time for stock items (at least as stated when ordering), postage fees that make your skin crawl and catastrophic packaging: the items (including glass) thrown into a bubble envelope, a hole cut in the envelope for the items that are too big and off to the post office. Once and never again!!! Definitely not recommended!!!
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 07/09/2020
All good the only flaw in my opinion is the packaging that left a little to be desired Thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/09/2020
Relatively slow service when sending orders. And poor after-sales service - I'm still waiting for missing parts from a previous order...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/09/2020
I thought I was receiving hard plastic stencils and not self-adhesive masks. Very disappointed, lack of explanation on the site. Damage
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Verified Buyer
Rating: 3 out of 5
following a purchase from 07/09/2020
The quickest delivery to my area in the middle east ever Thank you !
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/09/2020
I give a bad mark because of the packaging I'm very disappointed by the quality of the packaging for the rc boat I ordered. I paid 25 euros for gift-wrapping made from scraps of paper and crumpled scotch tape, which is disgraceful. I was lucky that the boat arrived in good condition Double packing was de rigueur.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2020
just what I expected
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/09/2020
Superb selection and keenly priced. Dispatch was a little slow
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 05/09/2020
The goods arrived safely I am satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2020
Hello, a little surprised by the quality of the package, pots of paint loose in an envelope in a small box, no better.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 04/09/2020
All good very punctual.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 04/09/2020
Prices a bit high but short time delivery and reliable products.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 03/09/2020
Excellent online store. I have made several purchases and have always been satisfied. Even when not in stock the times have been as originally quoted if not less. Wide selection.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/09/2020
A little too expensive considering the quality (injection points too visible, no canvas on the base) and you have to add the shipping costs. Otherwise, the delivery time was perfect and the package was well packed, so there was no breakage. In the end, it's hard to find anywhere else with the same quality-price ratio (according to my research), fast delivery and coming from a boutique in France (not a warehouse in France).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2020
An outstanding reactivity compared to my first order! I was delivered ahead of schedule. Thank you Laure Dar
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2020
Right on schedule
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2020
Very responsive site with very fast deliveries
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/08/2020
Model box was shipped without a packing... Model box was shipped without a packing box, so when it arrived the model box was damaged. This was meant to be a gift, and now it looks all crappy. Especially for the outrageous shipping price. **reply to shipper's comment** It was shipped by being wrapped in bubble wrap. No shipping box. The label was taped to the bubble wrap.
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Response from 1001hobbies
Dear customer, Your opinion is important. It is useful to us. We would like you to send us pictures of this packaging. We cannot understand how your package arrived without a packing box. thank you for your return, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2020
well received the package in a packaging very for the object ordered and malres all the packaging was in poor condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2020
Your offer is correct shipping times are convenient
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2020
long delivery times, which were 2 days longer than the stated maximum delivery times (must be improved). The quality of the model is correct. The transport packaging is solid. Cord
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Verified Buyer
Rating: 2 out of 5
following a purchase from 31/08/2020
Model box was shipped without a packing box so when it arrived the model box was damaged. This was meant to be a gift and now it looks all crappy. Especially for the outrageous shipping price. **reply to shipper�s comment** It was shipped by being wrapped in bubble wrap. No shipping box. The label was taped to the bubble wrap.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 31/08/2020
Excellent response timely delivery all great
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Verified Buyer
Rating: 4 out of 5
following a purchase from 31/08/2020
Quick shipping package was protected well.shipping time from france to usa [south carolina] was very fast.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 31/08/2020
Ordering was easy and clear Delivery time was a bit long but that was indicated beforehand
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Verified Buyer
Rating: 2 out of 5
following a purchase from 31/08/2020
Model box was shipped without a packing… Model box was shipped without a packing box, so when it arrived the model box was damaged. This was meant to be a gift, and now it looks all crappy. Especially for the outrageous shipping price. **reply to shipper’s comment** It was shipped by being wrapped in bubble wrap. No shipping box. The label was taped to the bubble wrap.
Response from 1001hobbies
Dear customer, Your opinion is important. It is useful to us. We would like you to send us pictures of this packaging. We cannot understand how your package arrived without a packing box. thank you for your return, 1001hobbies customer service.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 30/08/2020
Everything worked well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2020
A little long for delivery! But COVID obliges.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2020
Too early for the moment Give me time to discover your products
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 30/08/2020
All in order
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