1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Hello I received my R5 Turbo model in the post. But the package was folded in two. However nothing is broken inside. I find it shocking to see this kind of delivery principles.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/08/2020
Delivery times too long
Translated reviews
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 06/08/2020
Online store Well stocked with models and accessories.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2020
it's difficult to choose the color of the pot on the screen, as it's not the real one.
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/08/2020
The order took quite a long time and was also wrong, but it could be remedied with some speed.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2020
Perfect transaction. Too bad the preparation and delivery times were a bit long, but I recommend it.
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 05/08/2020
The site can be a bit 'clunky' to navigate if you are not sure what you're looking for. Overall though, the site does have extensive ranges of models, paints, etc. The prices compare well to Amazon and eBay and delivery dates are really good and mostly the orders arrive before the quoted dates. It's just not that easy to use on a mobile phone!
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 05/08/2020
Bought a model Ferrari for my son. Transaction went through easily enough. However, the model came from France and the tracking information (translated from French) suggested it might take 30 days before delivery. Contacted 1001Modelkits to ask for clarification and did not receive any reply. Slightly disappointing. The model did turn up, however, a few days later. So alls well that ends well. Just please, reply to correspondence.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 05/08/2020
Although the goods ordered were of high quality, I feel the service was slow for this day and age with misleading dates quoted on the tracking facility.
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/08/2020
Good shop lots of choice and well organized! Couple of small issues but irritating: - the link in the e-mails sometimes does not work because of the confusion in 1001hobbies and 1001modelbouw - delivery time of some items is very long.
Translated reviews
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 04/08/2020
Very satisfied with how the order went The delivery could be a little better but the company was moving during my order
Translated reviews
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 04/08/2020
Very good price for the products I bought anyway Easy payment and fast delivery On top of that the package was well packed! Unfortunately no 55 because my products were covered in dust Other than that, nothing to complain about
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/08/2020
5 days to prepare a parcel is much too long and I missed my gift for an 8 year old boy.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/08/2020
Order placed on July 10, received on July 28. However, the product was in stock. The order remained in process for nearly 15 days, except for the debiting of the invoice, which was immediate and not carried out on the day of dispatch.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2020
Decals of very good quality but high price 172th Many references not in stock but delivery ok.I recommend c
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 03/08/2020
My first order was fantastic and… My first order was fantastic and smooth. DHL was expansive but incredibly reliable. No problem with that. My second order was with Callisimo which casted a lot of uncertainty because of previous first hand -ve experience. 13 days now after they claimed it has departed French airspace and I am still waiting for it here in HKG. We shall see.
Response from 1001hobbies
Mr. Lin, We thank you for your comments and your trust. We insist on the fact that customer satisfaction is our priority - your feedback is therefore essential and we are very interested in your comments! We regret that it took so long to deliver to Hong Kong, unfortunately the air space is very controlled with the health crisis. Have a nice day the 1001 hobbies of customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2020
Interesting material but very fragile Better protection would be a plus
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2020
The title says it all
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2020
My first order was fantastic and... My first order was fantastic and smooth. DHL was expansive but incredibly reliable. No problem with that. My second order was with Callisimo which casted a lot of uncertainty because of previous first hand -ve experience. 13 days now after they claimed it has departed French airspace and I am still waiting for it here in HKG. We shall see.
Translated reviews
Response from 1001hobbies
Mr. Lin, We thank you for your comments and your trust. We insist on the fact that customer satisfaction is our priority - your feedback is therefore essential and we are very interested in your comments! We regret that it took so long to deliver to Hong Kong, unfortunately the air space is very controlled with the health crisis. Have a nice day the 1001 hobbies of customer service
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2020
Out of stock Delivery not always reliable Incomplete answers to specific requests A return did not give rise to
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2020
Order received late not a good update of the website!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2020
One small regret: the numbered ref. not indicated, which would be very useful when several shades of the same color are used. Otherwise, it's perfect and fast. ME
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2020
bonjour je suis satisfait de mon achatmème si ce n'est pas les canons semblable de la maquettea ira quand mème Délai de livraison corr
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/08/2020
Delivery much too late Logistics to be seriously reviewed I wanted a quick fix I wouldn't call on you again for quick delivery. More than 15 days for delivery. It's time to move to 2.0 delivery and get a head start on 3.0. Delivery times
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2020
Very happy with the figurines. On the other hand, the Chronopost delivery was mediocre. The drivers were unable to deliver the parcel to the right address.
Translated reviews
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 31/07/2020
I received your package from France to California USA in 3 days! Amazing service during this pandemic. My only complaint is that I did not realize the electric racetrack would have European plugs. Guess I missed that info in the product description. A quick run to the drug store to get an adapter solved the problem.
V
Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 30/07/2020
The ad said 3 days post. It arrived after 5 days and we had already left. We live abroad.
Translated reviews
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 30/07/2020
maximum availability and perfect inballo thank you
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2020
Fast and complete. Already 2nd order. Nickel.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2020
Shipping time a little long due to only one product out of five ordered, otherwise everything is perfect and thanks to the whole company. À
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 30/07/2020
Excellent price. Postage time quite long item well packed. Overall would use 1001 models again . Thank you
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 29/07/2020
Received what I ordered in a reasonable… Received what I ordered in a reasonable timeframe. However postage was a bit high for small bottles of Paint
Response from 1001hobbies
Mr Dedig, We thank you for your feedback and thank you for your trust. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Have a nice day customer service's 1001hobbies
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 29/07/2020
I ordered an item on July 7 and have… I ordered an item on July 7 and have not received it as of July 28 (three weeks later)
Response from 1001hobbies
Rick, Thank you for your comment. We would like to point out that our general terms and conditions state that : :In stock : dispatch within 48 working hours. These are physically in stock in the company's warehouse. Available : shipment within X to X days. These are not currently in stock in the company's warehouse and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered for the moment. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Regards, Customer care 1001hobbies
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 29/07/2020
Serious and professional
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2020
Delivery on time and parcel compliant. But I am still waiting for the delivery of my previous order placed 15 days ago. SOUBEYRAND GÃ
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2020
Received what I ordered in a reasonable... Received what I ordered in a reasonable timeframe. However postage was a bit high for small bottles of Paint
Translated reviews
Response from 1001hobbies
Mr Dedig, We thank you for your feedback and thank you for your trust. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Have a nice day customer service's 1001hobbies
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/07/2020
I ordered an item on July 7 and have... I ordered an item on July 7 and have not received it as of July 28 (three weeks later)
Translated reviews
Response from 1001hobbies
Rick, Thank you for your comment. We would like to point out that our general terms and conditions state that : :In stock : dispatch within 48 working hours. These are physically in stock in the company's warehouse. Available : shipment within X to X days. These are not currently in stock in the company's warehouse and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered for the moment. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Regards, Customer care 1001hobbies
G
Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 28/07/2020
I had to wait a very long time for the model building boxes and the delivery man could not find my address??These apartments have been there for eight years!!!
Translated reviews
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 28/07/2020
Ordered a PE set for the Arizona in 1:200 scale. According to the item description, delivery would be on July 20th. So I waited. On the 20th the status was actually set to ""shipping is being prepared"". On the 21st the package went out and UPS number was provided. Received item via UPS on the 24th as announced via UPS. Shipment was probably from France. The packaging in the envelope of the PE set shows some signs of damage. Either the UPS courier had a bad day or the employee who packed the item. But otherwise the PE set is complete and in good condition. So the bottom line - ordered and received as 1001Modellbau.de had stated in the item description. Because of the packaging one star deduction otherwise it would have been 5.
Translated reviews
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 28/07/2020
Excellent Item and Fast Shipping! AAA+++... Service!
We use cookies for audience measurement and improving user experience.