English 
E
Rating: 4 out of 5
Everything is very good
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 2, 3 and 4 stars
Reset filtersJ
Rating: 2 out of 5
Lack of communication and stock problems. If I hadn't complained, I would still be waiting.
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Response from 1001hobbies
Hello, We regret your comment and apologize for this incident. We would like to clarify some details about the information on our website. There are two states to distinguish: 'Available': the product is in stock with our supplier and requires a lead time before shipping. 'Available - shipped today': the product is in stock in our warehouse and can be shipped immediately. Unfortunately, the BMW M635CSI 1:24 plastic model car could not be ordered from our supplier. Therefore, our customer service has shipped the available products and has taken your change request into account as soon as possible. We remain at your disposal for any additional information. Sincerely, 1001hobbies
F
Rating: 3 out of 5
Although I do not hold the seller responsible, the methods and vendors used for shipping are not up to par.
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S
Rating: 3 out of 5
unfortunately the delivery took far too long (2.5 weeks).
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A
Rating: 4 out of 5
No problems with my order or delivery
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E
Rating: 4 out of 5
the product is magnificent and of high quality; however, delivery was a little complicated in relation to payment by cheque, but I am nevertheless satisfied with my purchase.
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F
Rating: 3 out of 5
Unfortunately eea went wrong with the delivery. Eventually resolved well but after enough email traffic.
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V
Rating: 4 out of 5
Long delivery times
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J
Rating: 3 out of 5
I am half satisfied. I did receive my order even though it took time. However, who decided to stick a label on the Tamiya paint pots? Great, now we have a color hat and no longer the label with the reference. Just because the color is visible doesn't mean it's not a specific reference that doesn't dilute like another.... Really, I find this completely useless. It ruins my shopping experience!
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Response from 1001hobbies
Hello,
Thank you for taking the time to report this issue, which has been a long-standing problem with our Tamiya paint supplier. For years, we have been asking them to reposition the labels so that the paint number is visible, allowing you to easily distinguish between two shades of gray or white. Unfortunately, they insist that this label is mandatory and complies with CE standards to be sold in France.
We fully understand the difficulties caused by this labeling arrangement, and we are sincerely sorry.
Best regards,
1001hobbies
Thank you for taking the time to report this issue, which has been a long-standing problem with our Tamiya paint supplier. For years, we have been asking them to reposition the labels so that the paint number is visible, allowing you to easily distinguish between two shades of gray or white. Unfortunately, they insist that this label is mandatory and complies with CE standards to be sold in France.
We fully understand the difficulties caused by this labeling arrangement, and we are sincerely sorry.
Best regards,
1001hobbies
M
Rating: 4 out of 5
Top
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P
Rating: 3 out of 5
Wide choice but very long delivery.
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P
Rating: 4 out of 5
Good service wide choice
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F
Rating: 2 out of 5
Game damaged, ordering system a bit weird with products available but available. I don't think I'd recommend this place. Having said that, because not everything is black and white, good customer service was reactive in sending me part of my order (even though it was damaged).
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Response from 1001hobbies
Hello,
We apologize for the inconvenience.
We are still waiting for photos of the damage to the game so that we can provide you with an appropriate response.
In addition, we would like to draw your attention to the fact that we are an SME and that our warehouse does not allow us to stock the 200,000 references offered on our site. That's why we emphasize two key concepts:
Available products: These items need to be ordered from our suppliers before they can be dispatched.
Products available - dispatched today: These items are in stock in our warehouse and can be dispatched immediately.
The product concerned is often a rare item or at the end of a manufacturer's pre-order period, which means that it has been specially ordered for you.
We regret any confusion and remain at your disposal should you have any questions.
Yours faithfully
1001hobbies
A
Rating: 4 out of 5
It's a shame to add a self-adhesive label to the paint cans, because you can't see the original reference number. I'm sure it's a translation obligation, but it's written so small that it's illegible. So it's useless.
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T
Rating: 2 out of 5
Delivery time MUCH TOO LONG.
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Response from 1001hobbies
Hello,
We apologize for the inconvenience.
We are still waiting for photos of the damage to the game so that we can provide you with an appropriate response.
In addition, we would like to draw your attention to the fact that we are an SME and that our warehouse does not allow us to stock the 200,000 references offered on our site. That's why we emphasize two key concepts:
Available products: These items need to be ordered from our suppliers before they can be dispatched.
Products available - dispatched today: These items are in stock in our warehouse and can be dispatched immediately.
The product concerned is often a rare item or at the end of a manufacturer's pre-order period, which means that it has been specially ordered for you.
We regret any confusion and remain at your disposal should you have any questions.
Yours faithfully
1001hobbies
We apologize for the inconvenience.
We are still waiting for photos of the damage to the game so that we can provide you with an appropriate response.
In addition, we would like to draw your attention to the fact that we are an SME and that our warehouse does not allow us to stock the 200,000 references offered on our site. That's why we emphasize two key concepts:
Available products: These items need to be ordered from our suppliers before they can be dispatched.
Products available - dispatched today: These items are in stock in our warehouse and can be dispatched immediately.
The product concerned is often a rare item or at the end of a manufacturer's pre-order period, which means that it has been specially ordered for you.
We regret any confusion and remain at your disposal should you have any questions.
Yours faithfully
1001hobbies
G
Rating: 3 out of 5
Package was flimsy and not up to the task, one of the bottles of paint had damage to the cap, thankfully it did not spill or the whole contents of the order would have been destroyed. I had to be transferred to another bottle immediately. Also, the whole order was about 10 days later than first notified.
S
Rating: 4 out of 5
Beautiful
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J
Rating: 3 out of 5
Big delivery problems with chronopost
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A
Rating: 4 out of 5
I had to wait on my order because it was not complete. Yet on the website it was described as available. In general I am satisfied with 1001 hobbies and will continue to shop with you. We just need to update the stock.
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J
Rating: 4 out of 5
All good
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M
Rating: 4 out of 5
Very satisfied. Although it was my first order, I was provided with answers to my questions by customer service during the delivery period. My fears that there might be problems with my bank transfer (without Paypal) to a French bank did not materialize. The delivery (delivery tracking) and the goods (condition) arrived without any problems.
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J
Rating: 4 out of 5
Dommage que l'on et pas prévenue du tant d'attente des commandes car pour ma part celà fait 2 mois que j'avais commandé et cela a été très long 🤔🤔sans cela se que j'ai commandé et conforme a mais attente mercii 😉😉
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G
Rating: 2 out of 5
Unfortunately the order was incomplete. However, as I have never had any other ordering problems with your company, I will always order from your site if I need to.
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Response from 1001hobbies
onjour Monsieur,
We regret this situation and your opinion. We apologize for this incident. We would like to inform you that these products were not delivered to us by our supplier. In accordance with our company's procedure, we have therefore withdrawn these products from your order (a request for reimbursement is in progress for these items).
We would like to thank you for your confidence in us.
We apologize once again.
Yours faithfully
1001 Hobbies customer service.
We regret this situation and your opinion. We apologize for this incident. We would like to inform you that these products were not delivered to us by our supplier. In accordance with our company's procedure, we have therefore withdrawn these products from your order (a request for reimbursement is in progress for these items).
We would like to thank you for your confidence in us.
We apologize once again.
Yours faithfully
1001 Hobbies customer service.
V
Rating: 4 out of 5
The first order arrived safely
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V
Rating: 4 out of 5
Good
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F
Rating: 4 out of 5
Received the three orders placed, one, the large model, came unsealed I do not know if it is complete is a gift and tell me and the set of dolls came with loose istrucciones and support frame party if it does not affect the figures, but is bad and sloppy, not warned
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A
Rating: 4 out of 5
Good prices and fast delivery
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X
Rating: 4 out of 5
Delay a bit lo g
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D
Rating: 4 out of 5
Fast and compliant
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A
Rating: 4 out of 5
All ok
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D
Rating: 3 out of 5
five stars
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Response from 1001hobbies
Hello, We would like to sincerely thank you for your positive review. Your feedback is invaluable and encourages us to continue improving the quality of our service. We are glad to hear that your experience with us was satisfactory. Please do not hesitate to contact us if you have any questions or need assistance in the future. Thank you again for your trust, and we look forward to seeing you again soon! Best regards, The 1001Hobbies team
V
Rating: 3 out of 5
Delivery not held in the time given by the site, models missing part.
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C
Rating: 4 out of 5
Perfect, order was fast
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J
Rating: 4 out of 5
Different delivery method for 2 identical orders. Registered letter more interesting than CHRONOPOST.
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E
Rating: 4 out of 5
Serisszeri3
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D
Rating: 2 out of 5
The product was marked "available" when I ordered it ... but I waited 15 days before receiving it. A misleading and regrettable statement
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Response from 1001hobbies
Hello,
We apologize for the delay in processing your request. We would like to draw your attention to two important points on our website:
Products indicated as "available" are currently on order with our suppliers for our customers.
Products marked "available for dispatch today" are in stock in our logistics warehouse, and are dispatched within three days.
We regret that the distinction between these two statuses was not clear to you.
Thank you for your understanding.
Yours faithfully
The 1001Hobbies team
We apologize for the delay in processing your request. We would like to draw your attention to two important points on our website:
Products indicated as "available" are currently on order with our suppliers for our customers.
Products marked "available for dispatch today" are in stock in our logistics warehouse, and are dispatched within three days.
We regret that the distinction between these two statuses was not clear to you.
Thank you for your understanding.
Yours faithfully
The 1001Hobbies team
J
Rating: 4 out of 5
Very good and at a good price, but I had to wait a long time for delivery.
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P
Rating: 3 out of 5
Came from France. Exactly what I had ordered. Took awhile but that’s customs. Good job
B
Rating: 3 out of 5
Small and expensive I have found it later on other sites for less than half the price.
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R
Rating: 3 out of 5
Ordered a Gunpla model. They have quite a few in the store but a lot of them are actually in backorder meaning you've no idea when you'll get them. Keep in mind that this store is based in France so shipping to the Netherlands was quite a bit more expensive. Otherwise the actual delivery was fine. My item took three workdays to arrive.
All and all not really a remarkable experience. I'd only recommend them for Gunpla kits that aren't available anywhere else and that they have in actual stock.
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All and all not really a remarkable experience. I'd only recommend them for Gunpla kits that aren't available anywhere else and that they have in actual stock.