Customer reviews of 1001hobbies

Late delivery / no communication Placed my order about a month ago. Immediately received a mail saying order came through and they're working on it. Few days later another mail telling me package is being handled, should be on it's way soon. Since then not a single word of communication, no updates, nothing. Already two weeks late, all I got was a mail giving me a €5,- discount on the next order. How about finishing my current order first? Then we'll see if your ""services"" are required again.

Hello, confined people. O_An inconvenience for the customer is the change ..O_and by the way: my delivery address is rue de Vergnies in Ixelles and not chaussée de Bruxelles in Forest-(Belgium)..O_My mailbox is Hot and not Gl..O_The tracking""my account"" does not work ..O_Your ""Contact"" (in English..???).)something incredible does not recognize my mailbox Out(Hot) ..Until recently the packages arrived via Colisimo(more recently Mondial-Relay)and my invoices did not reach 150.eur ..O_For the last invoice it is all the more frustrating that you do not have half of my dem""not available currently""!!!.. I hope an answer from you.

very good tracking of parcels and availability of teams despite the current pandemic situation.

Late delivery / no communication Placed my order about a month ago. Immediately received a mail saying order came through and they're working on it. Few days later another mail telling me package is being handled, should be on it's way soon. Since then not a single word of communication, no updates, nothing. Already two weeks late, all I got was a mail giving me a €5,- discount on the next order. How about finishing my current order first? Then we'll see if your ""services"" are required again.

Shipping leaves something to be desired even if you pay 15 euro for fast shipping (2 to 3 days) the order still hasn't arrived and that makes 10

Out of 12 pots ordered, 2 do not conform. I ordered a steel red and received a steel red pot with dark grey inside. The delivery time was very long, but in a complicated health period, no blame can be laid. Decu on the other hand of these errors for which I'll have to make a new order.

Super puzzle delivery ok satisfied

Considering the delay with the current conditions the delivery is good. The items received are of the quality I want. I just have a problem finding items (perhaps a fault on my part example I am looking for figurines Tamiya 135 it is the entire range TAMIYA that scrolls For the rest everything suits me. Jame

Delay in delivery of items but expected during these times. Otherwise was a good service

Order made on 40420. No news until 2304 today on 2404 they replied that the products I ordered are no longer available. I asked for a refund. It's not serial

Good reception of the parcel. Exactly what I expected

The choice was very wide and perfect. The price was very good, thank you. But the postage was expensive and the delivery time: long (although understandable with the coroner's case).

I am a fan of building aircraft models mostly 1/32 in size. 1001hobbies has a lot of models convenient online shopping reasonable prices and good customer interaction.

Begin maart een bouwdoos besteld. Ik kreeg geen mail dat de bestelling rond was. Alleen op de site zag ik dat de transactie geslaagd was. Na 3 weken heb ik ze gemaild met de vraag waar het bleef. Vervolgens 5 dagen later antwoord gehad waar ik helemaal niks mee kon. Daarna nog 3x contact gezocht via de mail (want het buitenlandse nummer op de site doet het natuurlijk niet...) Geen reactie. Ik wil gewoon mijn geld terug en ik bestel hier NOOIT MEER. En als ik u was zou ik dat ook niet doen. Oplichters!

I just received my order today, dated April 4th, so I'm not satisfied! Nothing wrong with the paints. But the transport needs to be reviewed! I know right now that .....Covid 19! But don't say I'll be delivered within 3 days. Take precautions. Thanks and see you soon. G.

Perfectly packaged and compliant Long delivery time, but that's to be expected in a period of confinement.

I ordered a TRX4 CHASSIS KIT on 23032020 with mode in 3 payments. The package is supposed to have been shipped on 11042020. To date? A (bleep). Sent several emails with always the same answer: ""will arrive shortly!"" I'll tell you what will arrive shortly na nice complaint complete with compensation!!! But for what (bleep) reason do you give availability if you do not have the goods in stock? Poiho paid an extra fee for shipping with tracking but the site (courier used by you) does not show me the location of the package having as message : the package will be delivered there shortly!!! Can you explain to me then why it is showing as SHIPPED? I give you maximum next week as time then starts the communication by legal way!!!!! PS: I can't give more than 3 stars sorry! The central problem was first securing the sale and then calmly sending the kit once they had it in stock! Unprofessional..... I recommend you to change supplier and courier.

still not received my order announced for 09 or 10 april 2020 N° 292

Nothing to say about delivery except a little late given the current economic situation good products

Bit late response but great explanation and Neat delivery

I edit the review because I received the modelsima I feel that waiting a good monthafter placing an order with a not inconsiderable amount of money is an excessive time even in the days of coronavirus. Overall not very satisfied. Good luck

A little long for delivery moody covid!

It took a while, but that is logical in these circumstances.

The order took about twenty days to arrive. Okay, it was covid19's fault. But they don't reply to the emails we send them, even though their answering machine promises very quick replies. I sent them an e-mail to complain about a bag of parts missing from the Concorde model box. No more response than when I asked about the status of the order. To collect the price of the order, on the other hand.

Delay a bit long but finally delivered!

It's now been 16 days since I placed an order for Colissimo delivery 10 days since the parcel was supposedly dispatched but on the post office website my parcel has still not been entrusted Dessus for a first order.... I'm waiting to see in.

Send in accordance with reasonable delay for containment

Overall intuitive site with plenty of choice

Good range of products at good prices. Fast and efficient delivery too.

Couldn't track my order on the website or get in contact to find out what was happening, went onto Facebook and saw lots of people hadn't received their goods and got worried, almost 2 weeks before I received my goods so very expensive delivery charges in my opinion.

In spite of the problems of sending parcels I have received them all (2 small items of paint) in view of the many people who also have problems try other sites and do not buy on this site. Update 23042020: Parcel received, nothing to say about postal delivery. Update 22042020: I FINALLY have the tracking of the post it is on the way. I add a star for that. Update 21042020: I had @lisalaposte on twitter the post office does not have the package in its system. the support answers me today. Support (1001maquettes) Apr 21, 19:04 CEST Hello Don't worry, your order has been shipped. However, due to a reduced number of staff and a heavier workload, Colissimo only processes parcels 3 days a week. Your parcel may not have been scanned when it was received by Colissimo. It will be traceable again at the next delivery stage. Please be assured that the entire 1001hobbies team is mobilized to deliver your order as quickly as possible. Our hearts go out to you! Sincerely The 1001hobbies team In short, I'm still waiting. Order placed on 13042020 on 2 items of tamiya paint order prepared during the day on 13042020 package shipped via colissimo on 15042020 I receive this email to give my opinion the package v""Your Colissimo will soon be entrusted to us! It is being prepared by your exp"" at 19042020 I don't have my parcel yet.

difficult site search

Since April 7 order still pending no response billed and debited obviously Thank you for taking care of it is the least you can do

Since April 7 order still pending no response billed and debited obviously Thank you for taking care of it is the least you can do

delivery times very lo

Extremely disappointed I made two orders for about 300euros. The orders were both scheduled between the 14th and the 15th. Today is the 20th and still

Because of the Covid-19 delivery blocked by the Post Office. But it's a public service! Otherwise nothing to say about the company it's perfume

Customer service was not responsive and did not follow the instructions given at the time of c

Everything has arrived correctly but very slow 3 weeks since you buy it is a long time.

It took a little while to ship...but with this situation it is normal.