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A
Rating: 4 out of 5
Product availability and speed of shipment. Only problem not yet verified: will the quantity of paints sent be sufficient to cover the needs of the customer?
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
delivery a little slow but large selection i recommend
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Rating: 3 out of 5
Following my complaint that I had received cheaper replacement items but paid the same price as the items ordered, 1001 Maquettes sent a parcel containing the correct items at their expense. I would like to thank them for their prompt response to my last e-mail. It's a pity that this anomaly has become so serious because we didn't have a copy of the delivery note, that you have problems sending your e-mails and that you deduct the amount of the order as soon as you receive it and not the amount of the delivery when you send it.
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A
Rating: 2 out of 5
The product was of poor quality. Especially the assembly instructions. The parts were also poorly finished, and many of them were difficult to use.
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A
Rating: 3 out of 5
I've already answered this question
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A
Rating: 4 out of 5
Excellent communication. The only reproach is the waiting time due to parts available on the site and finally out of stock. But overall I am very satisfied with this site.
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Rating: 3 out of 5
nothing more to say
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Rating: 4 out of 5
Very good productbut the shipping costs for DOM TOM are too high.
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Rating: 3 out of 5
I understand the current situation and my opinion is not related to it. It is about communication and updating the site. The products are marked present on the site on my order and I receive an email almost a week later telling me that you are sorry but you are waiting to receive 4 products. I'm waiting even though I've just sorted to have items available. Once again I appreciate your work, but you've made your point. But it will be forgotten.
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Rating: 4 out of 5
The eco price models are poorly packaged by the manufacturer, but not expensive either... The parts are well made, but very good for a young modeller.
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Rating: 4 out of 5
Correct, thank you!
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Rating: 4 out of 5
Not all paint pots are available. Too bad you have to order some, and some are not available.
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Rating: 4 out of 5
Produced on time
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Rating: 4 out of 5
Hello The delivery was fast. However, the explanations on how to assemble the boat are very brief or too brief. Best regards C.S
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Rating: 4 out of 5
Good site with lots of references
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Rating: 3 out of 5
Damaged product This is the second order for this type of product to arrive damaged. One of the two display cases has several cracks at the level of one of the rings.
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Rating: 4 out of 5
As far as my order is concerned, nothing to say, it's very good. On the other hand, the delivery in "Points Relais" is disappointing: several contradictory mails and 2 trips for nothing (parcel available and not there...). I will no longer use this service. It's better to have your order delivered by the Post Office, even if it is
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A
Rating: 4 out of 5
Excellent service but sometimes overpriced
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G
Rating: 3 out of 5
Long waiting time and the shipment was not complete no instruction sheet included
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C
Rating: 4 out of 5
Thank you for everything arrived safely thank you
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Rating: 4 out of 5
fast delivery
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Rating: 3 out of 5
Problem of understanding between the delivery person and m
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Rating: 4 out of 5
Very fast dispatch and arrived just before the relay closures. Well done for the responsiveness. The only downside is that the cost is a bit
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Rating: 4 out of 5
Excellent and fast service. However, my relay point has not accepted parcels for 6 months.
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Rating: 2 out of 5
My order was for a model of the Glorieux boat, which arrived safely. It said that the glue and paints were not supplied, so I bought everything I needed for the model. I reread everything several times, but at no point did it say that I also had to buy the shroud wires, and there was no indication of exactly which paint to use (reference number, etc.). So I took the ones that were just recommended and I was missing 4 more than expected, so I had to place a new order! What's more, the site bugs a lot and my second order still hasn't arrived. I'm a medium
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A
Rating: 4 out of 5
Overall, the service is good (shipping, delivery time, packaging, contact). However, I didn't give it top marks because I found the customer service answers imprecise. I had asked about the number of copies available of a product for a group order. Shortly after placing my order, the product was still available (perhaps a quick restocking...). I could have grouped my order instead of making 2. In conclusion, the customer service response is sometimes rushed, but it's still a good site with good service.
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Rating: 4 out of 5
Delivery a little long. Otherwise clear.
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V
Rating: 2 out of 5
Claimed items were in stock and took payment for a expedited delivery. Failed to confirm and took too long to reply to communication. Never saw my order and cancelled after 11 days. 1001 Hobbies then tried to claim that I knew these weren't in stock fortunately I took a snip of the item description screen (which I'm happy to share) which shows this is untrue and I did indeed order in good faith. Would not order from again. IPMS Cold War SIG Leader
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Rating: 4 out of 5
Just a mistake on a can of Humbol paint - Ordered steel grey - received green paint... A color-blind warehouseman probably...
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Rating: 4 out of 5
After some problems at Swiss customs for incomplete documents the shipment arrived on time for a shipment with La Posta Economy. The items are beautiful and as per the catalog. Negative note to Colissimo which creates confusion in tracking the shipment.
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G
Rating: 4 out of 5
Delivery made correctly
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V
Rating: 3 out of 5
Goods in order. Shipping too slow (possibly due to the coronavirus situation)
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Rating: 2 out of 5
Colis pas encore reçu ! il est chez la douane Suisse a Zurich depuis le 6 mars et encore il est là ! Peut ètre coincé pour des mauvais et incomplets documents ? Demain je vais telephoner chez la douane pour en savoir plus.
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V
Rating: 4 out of 5
Good service, kit as described.
A
Rating: 4 out of 5
Thank you for your responsiveness
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Rating: 4 out of 5
Fast and good products
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Rating: 4 out of 5
Very well stockedgreat prices and very accuratefast shipping.
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G
Rating: 4 out of 5
Nice assortment delivery from Paris not fast but clear when package arrives
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Rating: 4 out of 5
The model is magnificent. We are satisfied with the delivery time and the product.
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Rating: 3 out of 5
Correct order and discreet packaging Rather long lead time
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