Customer reviews of 1001hobbies

My order was supposed to be dispatched in 2 to 4 days (yes, I did read the delivery times when I placed the order...despite the question marks...). We are now at 20 days and the order is being prepared. In the end, it won't be for my son's 12th birthday, but for his 13th :) with the added bonus of a poster that should make up for the disappointment. Will the order ever arrive?...Ã

Good delivery service and arrived on time

Accidentally created an order tried calling no response on either USA number. Sent an email got a very professional reply saying that they would cancel the order and I would get a refund within 14 days. Sure sounds great. Except that I got a notification from the delivery company saying that my package is still arriving and 1001 Model Kits has not responded since regarding the package or refund status. The package is now waiting at the delivery company's office and I have yet to hear back from them. BTW their website changed the price from $20 on like 4 payment screens to $140 on the very last payment screen for a $14 item (that weighs about 1oz). (it seriously says $125 charged for shipping on the email I received). I'm assuming it's a software bug and they dont intentionally swindle people... but the fact that they shipped my item despite telling me they would cancel my order within 24 hours of placing the order makes me think that they're running a scam. At the very least it doesn't feel like their customer service works very hard to make things right.

delivery time sometimes a bit long because product not really in stock

Order placed on 2301 it is now 3001 and still being processed!!!! When will it be delivered? Apparently I'm not the only one!

order the 19122019 received the order on 24012020 disappointed for the delivery after 1 month more i had to phone several times very disappointed not normal to wait so long

The model is very good but it lacks the walls of the angar otherwise it would be very empty.

parcel received today in good condition. nickel !!!! I'll be back!

Very good service and responsiveness to questions. Very large selection and reasonable prices including shipping. Site to be reviewed

To improve the waiting time for L arrival of orders for the rest ok.

Great item and fast shipping

Waiting for my second order, satisfied with the first.

Too expensive.... much too expensive In comparison with other French sites I find the motorcycle models even ref 40€ More expensive at 1001 hobbis example on the Yama

My products were delivered but poorly packaged breakage and a scale error in a product and waiting for my next order still no news after having it a s

I feel that a lot of time passed between my purchase and the item being posted without a plausible reason (the item was to big??) Once it was ""in the post"" normal service was resumed.

On this occasion it was very correct, fast and efficient.

Zero satisfaction I found an interpreter to be able to understand what was being ordered but nothing at the end after a long wait the product arrives but it is not what was requested I don't think I will place more orders

Everything went off without a hitch

I feel kinda ripped off I paid 65€ for express shipping from france to switzerland and still waited 20 days for my package to arrive. Even though all items were listed as available. Prices are with tax included but they shouldnt if the customer is outside of France. (In the End i paid around 413$ for the same item i could have gotten from Ebay for 320$ with faster shipping and less trouble. Thats why i rate it Poor for anyone who lives outside France. But what i also have to say that the items arrived in perfect condition and everything was okay. Customer service was also really nice and helpful. But still....

15 days for delivery but very nice brand

The advert talks about fast delivery and advisers at your service... Ordered on the 10th, received on the 24th, is this a fast delivery? Called N""conseillers"" to ask for a quote (compressor material etc...) I was told to send an email. Email sent on the 13th, no reply to date. Is this advice? Advertising is good... doing what the ad promises is better

I feel kinda ripped off I paid 65€ for express shipping from france to switzerland and still waited 20 days for my package to arrive. Even though all items were listed as available. Prices are with tax included but they shouldnt if the customer is outside of France. (In the End i paid around 413$ for the same item i could have gotten from Ebay for 320$ with faster shipping and less trouble. Thats why i rate it Poor for anyone who lives outside France. But what i also have to say that the items arrived in perfect condition and everything was okay. Customer service was also really nice and helpful. But still....

Slightly long delivery times

Good site because there's plenty of choice. On the other hand, 1001maquettes is no longer the first site I look at to place an order because it takes too long each time to receive the order. If I look at competing sites, they deliver in 3 working days. Here we're looking at 10 days or more.

Thank you great service

for the first time that I order it was delivered in time and in h

A little long in delivery.

very nice products

Good products, as ordered, with the downside that the delivery time and handling costs are a little high.

Often in stock, but not always... I can understand that. You answer the mail! Bravo for your after-sales service

everything was perfect nothing to sign

Ordered with express delivery. After waiting for the parcels arrival for more than three days I amailed to be told it was sent standard. Although I have been reimbursed the difference.

Order and delivery problems

Very helpful staff 100% model dispatch and postal service. Thank you

Delivery time (8 days) a little long

for a few articles it's long

Bonjourje regrette beaucoup d'avoir pris la peinture revell chez vous car les petits pots en carré c'est vraiment pas pratique a ouvrir je n'en reprendirai quelle idée de faire des formes comme ça désolé de ce compromis cordial

Fast delivery. However for the settlement of a dispute it is better to call than to make a ma

Good but it's a pity not to satisfy your delivery times knowing that the product is available in stock (1 week to have the product for a delay of 3 days announced).

Order is neatly packaged arrived Unfortunately, the track and trace did not work