Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Fast delivery eventually, but website showed all products in stock when in fact none of them were and the delivery was missing an item, so I had to buy that elsewhere.
Response from 1001hobbies
Thank you for your feedback, and we apologize for the inconvenience caused. We understand how frustrating it can be when product availability is not accurate, and missing items are a hassle. Rest assured, we’ll look into this to prevent future issues. If you need assistance, feel free to reach out to us at [email protected]. We appreciate your understanding and hope to serve you better next time.
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Danny P.
Rating: 3 out of 5
following a purchase from 22/01/2025
The ordered items often take very long before they are there a while ago I had ordered 2 boxes and I got 1 of them here several times been behind it has taken a long time but is neatly resolved I got another box sent for free that was then again classy otherwise friendly and neat customer service so not everything is bad but those orders should be better people pay for it too that can not be so
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Jan S.
Rating: 4 out of 5
following a purchase from 27/01/2025
Clear
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Response from 1001hobbies
Thanks for your comment! We're glad you found the site uncluttered. Hopefully you will come back to us soon!
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Eric P.
Rating: 4 out of 5
following a purchase from 27/01/2025
HI VOUS ME METTEZ DES POINTS POUR 14.99 E VOUS LIVREZ BEAUCOUP TROP TARD A EBAY J'AI MES COLIS 3 A 4 JOURS SINON VOUS AVEZ BEAUCOUP DE CHOIX MERCI
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Response from 1001hobbies
Hello, thank you for your feedback! We're delighted that you like our choice of products. Regarding delivery, we understand your frustration and are doing our best to reduce delays.
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Carles P.
Rating: 4 out of 5
following a purchase from 23/01/2025
A more forceful description of the product is missing; especially in new products.
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Response from 1001hobbies
Thank you for your comment. We take your suggestion into consideration and we will work on providing more detailed descriptions, especially for new products. We really appreciate your feedback and hope your next experience will be even better. have a great day!
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zacharie James iris gaeaf G.
Rating: 4 out of 5
following a purchase from 16/11/2024
A bit pricey for a HG but it was a kit that was hard to find, and I appreciate them being able to supply it.
Response from 1001hobbies
Thank you for your feedback! We understand that some items can be priced higher, especially when they're hard to find, and we’re glad we could provide you with the kit you needed. We appreciate your support and hope to assist you again soon!
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THOMAS L.
Rating: 3 out of 5
following a purchase from 15/12/2024
Plenty of choice, but crazy delays...... Even if it's marked available .....
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Response from 1001hobbies
Hello, We regret this incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a warehouse large enough to store the 200,000 product references on our site. It is also important to specify two essential notions to be taken into account on our site: Available products: These products are in stock with our supplier and require an order. Available products - dispatched today: These products are in stock at our logistics warehouse and can be shipped immediately. Once again, we apologize for this incident and regret that the nuance was not clearly understood. We wish you a very pleasant day. Sincerely, 1001hobbies
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Christophe R.
Rating: 3 out of 5
following a purchase from 05/02/2025
The time between order and dispatch of the order is too long (almost 3 weeks) even though the products are in stock.
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Response from 1001hobbies
Hello, We regret this incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a warehouse large enough to store the 200,000 product references on our site. It is also important to specify two essential notions to be taken into account on our site: Available products: These products are in stock with our supplier and require an order. Available products - dispatched today: These products are in stock at our logistics warehouse and can be shipped immediately. Once again, we apologize for this incident and regret that the nuance was not clearly understood. We wish you a very pleasant day. Yours faithfully
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JEAN FRANCOIS M.
Rating: 4 out of 5
following a purchase from 13/01/2025
TOTALLY SATISFIED WITH THE SERVICE (parcel tracking, secure payment...).
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Response from 1001hobbies
Thank you for your positive feedback! We are delighted that you are satisfied with our parcel tracking and secure payment system. See you soon for your next order!
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Alain A.
Rating: 4 out of 5
following a purchase from 20/02/2025
I am satisfied with my order, except that it was not delivered to the place defined but as it is Chronopost that delivered it does not even surprise me, they do what they want.
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Response from 1001hobbies
Thank you for your feedback! We're delighted that you're happy with your order, but we're sorry about the delivery problem. Unfortunately, some carriers can sometimes change the drop-off point. Please contact us at [email protected] if this happens again, and we'll see what we can do to improve the experience.
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Norman J.
Rating: 4 out of 5
following a purchase from 28/01/2025
Purchasing and paying for the item was very easy but the delivery was slow as it is shipped from France and it was held up in US customs for about a week.
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Alex A.
Rating: 2 out of 5
following a purchase from 09/02/2025
Delivery was pick up at point far away with digital bro problems there pay for delivery fee?
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Hans W.
Rating: 2 out of 5
following a purchase from 05/01/2025
2 stars for delivery time. A package from China goes even faster. Too late for a birthday.
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Manuel S.
Rating: 3 out of 5
following a purchase from 28/01/2025
I received the order 24 days after payment.
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Response from 1001hobbies
Hello, We apologize for the inconvenience. We would like to remind you that you placed an order for several items on our site. Some of these items were in stock and some were available for shipment today. Available means that these products have to be special ordered for you from our supplier. Available, shipped today means that these products are in stock at our logistics warehouse in Isère and can be shipped immediately. We hope you understand that the order is shipped in full once all items are ready. Please do not hesitate to contact us if you have any further questions. Best regards, 1001hobbies
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Pascal D.
Rating: 3 out of 5
following a purchase from 26/01/2025
Products as ordered. But I was a bit surprised by the delivery time of one month for an order declared available. Patience is a virtue. Having said that, it's true that on the scale of evolution, it's very fast...
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Response from 1001hobbies
Thanks for your feedback, Pascal! We're delighted that the products correspond to your order. We understand that the delivery time may have been surprising, and we thank you for your patience and understanding. We're constantly working to improve our services to offer even shorter delivery times. We hope to see you soon!
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Maciej S.
Rating: 2 out of 5
following a purchase from 12/02/2025
7 days to send products that are "available" or "sent in 24h" is not cool. And it's not the first time, unfortunately.
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Response from 1001hobbies
Hello, We apologize for the delay in processing your order. In fact, all the products in your order were in "available, shipped today" status, with the exception of the M5A1 with 4 figures, which was available but needed to be ordered from our supplier. The delay you noted therefore corresponds to the delivery time between our supplier and our logistics depot. We would also like to remind you that there are two concepts to take into account on our site: "Product available": means that the item is referenced on our site but must be ordered from our supplier. "Product available, dispatched today": means that the item is in stock in our logistics warehouse and can be dispatched within 3 days. We apologize for any confusion and remain at your disposal for any further information. Sincerely, 1001hobbies
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Rodrigue D.
Rating: 2 out of 5
following a purchase from 27/12/2024
Part of my order is missing
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Response from 1001hobbies
Hello, We regret this notice and apologize for this incident. We would like to inform you that we have encountered a stock problem concerning the reference: World War 2 German Sailor Figurines. As a result, your order has been dispatched without this product, and a refund is being processed for it. We would like to sincerely apologize for this situation and ask you to accept our most sincere apologies. Sincerely, 1001hobbies.
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Siep D.
Rating: 2 out of 5
following a purchase from 17/01/2025
The 1001hobbies online store is good, they have many products at low prices and you get them quickly. But I filed a complaint about some products but never got a reply, which disappointed me. So I won't order such products from 1001 hobbies anymore.
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Julia S.
Rating: 3 out of 5
following a purchase from 08/01/2025
The delivery took a very long time, there was no shipping confirmation. Shipping was from France and not from Germany as suggested. There was no customer service regarding delivery, but the response via PayPal was quick and friendly and the product arrived.
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Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
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J. V.
Rating: 4 out of 5
following a purchase from 08/02/2025
Good. Shipping in own customized packaging.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Francine G.
Rating: 3 out of 5
following a purchase from 02/02/2025
17 days to receive a package a bit long ....dommage
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TURGUT B.
Rating: 4 out of 5
following a purchase from 28/01/2025
deilvery little longer
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Manuel N.
Rating: 3 out of 5
following a purchase from 04/02/2025
They take too long to deliver the order.
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Response from 1001hobbies
Thank you for your comment. We are sorry to hear that the delivery time was not as expected. We are working to improve our turnaround times and provide a faster experience in the future. We appreciate your patience and understanding - we look forward to serving you better next time!
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david O.
Rating: 2 out of 5
following a purchase from 30/12/2024
The order was received. One month later
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Bernard H.
Rating: 4 out of 5
following a purchase from 01/02/2025
Everything went well.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Jean B.
Rating: 4 out of 5
following a purchase from 23/01/2025
Figures are good. Delivery took a relatively long time
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Angelo I.
Rating: 4 out of 5
following a purchase from 14/01/2025
The models ordered are outstanding,. You can find models that are almost unobtainable. My only note,which makes one very unhappy, is to report on the product sheet that it is available. Instead with my second purchasing experience I have found that the models have to request them from the suppliers and the time is very long. I would like to add that today there are online sellers(see Amazon) where the delivery times are very fast.I understand that you have adopted a sales policy aimed at saving money for logistical facilities, but it would be much better to indicate this clearly before payment. Anyway it is a reliable and well-stocked site, thank you.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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francois C.
Rating: 4 out of 5
following a purchase from 25/12/2024
Package conforms to order. Ordered in a very busy period, arrived after about 15 days.
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Response from 1001hobbies
Thank you for your return! We're delighted that your parcel is as ordered, and thank you for your patience during this busy period. See you soon for a new order!
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marc B.
Rating: 4 out of 5
following a purchase from 02/01/2025
Dommage que ce n'est pas en français tu dois amuser pour traduire
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Response from 1001hobbies
Thank you for your feedback! We understand that the lack of French instructions can be an inconvenience. We take note of your comment and will do our best to improve this in the future. If you need any help with translation, please don't hesitate to contact us!
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Felix S.
Rating: 2 out of 5
following a purchase from 04/02/2025
Delivery dates not as specified. No information on enlargement or new delivery date.
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Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
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JOREN B.
Rating: 4 out of 5
following a purchase from 04/02/2025
Fast delivery. The packaging could be better though. The top was already half loose and I could just see the gundam box lying around.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Stefano H.
Rating: 4 out of 5
following a purchase from 05/02/2025
It is good however sometimes they take a while to ship to Italy, they have a lot of stuff in preorder
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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André B.
Rating: 4 out of 5
following a purchase from 18/01/2025
Delivery takes a bit long (around 8 weeks)but everything arrived well.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Pierre G.
Rating: 4 out of 5
following a purchase from 22/01/2025
The order was delayed, but at all times I was kept well informed of its progress, right up to the final delivery.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Carsten C.
Rating: 2 out of 5
following a purchase from 11/12/2024
The delivery reached us two months after the announced date!
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Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
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Pierre-Jean F.
Rating: 4 out of 5
following a purchase from 30/12/2024
Long delivery, no doubt due to the holidays ...
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Philippe D.
Rating: 4 out of 5
following a purchase from 22/12/2024
Delivery arrived mid-February, and conformed to our order placed at the end of December.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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AJ V.
Rating: 2 out of 5
following a purchase from 08/01/2025
When you don't need the order right away, it's okay. It does take a tremendously long time for everything to arrive. Be patient.
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Frank Rolf S.
Rating: 4 out of 5
following a purchase from 22/01/2025
Unfortunately the delivery took a very long time! Apparently the goods are not ordered until you have ordered them yourself. I think that's a shame. But the goods seem to be OK.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Vincent A.
Rating: 2 out of 5
following a purchase from 08/02/2025
An item did not arrive complete. After complaining by e-mail, I received a reply that my request would be processed, but still no solution...
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