Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
An employee breaks a bottle and cancels my order! No one to warn me of this.... I received ten glass bottles of paint all unprotected in a thin bubble envelope! Some kind of miracle that they arrived whole. The whole thing lacks seriousness. In the face of the competition, you have a lot of work to do. However, I remain your customer, confident that you will remedy these problems. Don't throw the baby out with the bathwater.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2019
Good selection but long shipping times (over 3 days just for the site to send my order).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2019
Good service Good service, arrived before scheduled delivery date!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2019
satisfaction
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Verified Buyer
Rating: 3 out of 5
following a purchase from 08/06/2019
Good day Good day, to be honest, I am not very happy with the delivery, firstly they could not send for a very long time, secondly when they sent it was written your order would arrive in 4-5 days but in fact the order went 9 days and I thought the order would arrive at the post office I wanted to deliver the courier to the index that I ordered, I didn’t have to wait for him at home, so when I was called back I said to redirect the package to the post office with my previously specified index, and third, because of poor packaging, the model arrived broken locator, I stuck himself on super glue.
Response from 1001hobbies
Dear Evgeny, Thank you for your message. We are sorry for the inconveniences that you encountered. After checking up on your order, it seems that the product you chose was a product that needed a long process time. That is why it was shipped a few days after your order was made. Your delivery was scheduled for the 31st of May, after it was shipped away on the 24th. Since you have chosen the fast delivery, there package could not have been delivered anywhere else besides your home address. Regarding the packaging and the broken product, we kindly invite you to send us an email to [email protected] by sending us some photos so we can assist you. Thank you for your understanding. Best Regards, The 1001Modelkits' Customer Service.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/06/2019
Good service Good service, arrived before scheduled delivery date!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2019
Good day Good day, to be honest, I am not very happy with the delivery, firstly they could not send for a very long time, secondly when they sent it was written your order would arrive in 4-5 days but in fact the order went 9 days and I thought the order would arrive at the post office I wanted to deliver the courier to the index that I ordered, I didn't have to wait for him at home, so when I was called back I said to redirect the package to the post office with my previously specified index, and third, because of poor packaging, the model arrived broken locator, I stuck himself on super glue.
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Response from 1001hobbies
Dear Evgeny, Thank you for your message. We are sorry for the inconveniences that you encountered. After checking up on your order, it seems that the product you chose was a product that needed a long process time. That is why it was shipped a few days after your order was made. Your delivery was scheduled for the 31st of May, after it was shipped away on the 24th. Since you have chosen the fast delivery, there package could not have been delivered anywhere else besides your home address. Regarding the packaging and the broken product, we kindly invite you to send us an email to [email protected] by sending us some photos so we can assist you. Thank you for your understanding. Best Regards, The 1001Modelkits' Customer Service.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 07/06/2019
The grade is low for the absurdity of the site really nerve-wracking in the search for models accessories and paints. Non sense in Italian translation and search engine really unsuitable for an e-commerce store. The malfunction of the site is for me a reason not to buy from 1001models.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 06/06/2019
no issues whatsoever. Happy customer.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 06/06/2019
Good price and delivered before the deadline
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2019
Bonjour je trouve que les délais delivraison sont trop long un manque de personnages et de matériel de pont d'envol au 1
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2019
Very nice models. Fast delivery.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 04/06/2019
Excessively long delivery time.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 04/06/2019
Excellent range of products on offer. A small mishap in the delivery promptly resolved
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/06/2019
No news about my order. It was still being prepared. I had to call and everything was sorted out in a few days. Disappointed because they were gifts and didn't arrive on time. Not satisfied with order tracking either.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2019
WE HAVE RECEIVED YOUR COLISTRES WELL GOOD DELIVERY:IF I KEEP A STAR I AM DISSATISFIED NOT TO HAVE RECEIVED THE PROSPECTIF HELPING US FOR THE ASSEMBLY OF THE TANK IN FRANCAIS !!!!!! AND NOT IN ANY LANGUAGEI had chosen you for the order because you had a store in Paris and I thought you were going to send us this order with an explanation in FRENCH. JE N.AI PAS TROP COMPRIE
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2019
I'm not too happy I made an order that I had to receive at home I paid for but I had to pick it up at Cultura Leclerc ..otherwise nothing to
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2019
Delivery a little long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2019
good site with a wide selection no problem with delivery in a fairly short time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2019
ordered on May 06, available on May 18?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2019
It should be possible to modify a previous order: I wanted to add an item but couldn't.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 29/05/2019
Well the second shipment after the failure of the first shipment. I received an apology and a shopping voucher to apologize for the mishap.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2019
Hello, this order was placed normally, but it is not significant (no technique, no mechanics, no electricity or electronics...) and therefore does not allow me to give an objective and representative opinion of your business. Sincerely: Mac Leod
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2019
Hello Feedback on my order: the deliveryman literally pushed the package into the letterbox, breaking 3 of the three brushes for a paid delivery, which is unacceptable. 1 pot of paint2 was completely dry. 1001 maquette sent me back the damaged products without delay and at no extra cost, thanks to them. In short 1001 maquette 45 Li
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2019
satisfied with my order very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2019
I had ordered a cutter with 5 spare blades and received a pair of cutting pliers...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2019
Very good. Well packaged product. Delivery on time.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 27/05/2019
10 days delivery time: other providers do this in 2-3 days
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2019
No problem with the material ordered, which corresponds to what I was looking for, albeit relatively expensive, but as I haven't found it elsewhere, I'm happy with it. As for delivery time and delivery as usual, nothing to complain about. Lots of choice, so remains one of my suppliers at
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2019
fast order processing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2019
First experience with this distributor. Very complete catalog, great choice but website ergonomics perfectib
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2019
Not very fast and complicated site but the models are really good so we excuse cd
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 26/05/2019
Everything perfect. Small delay in delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2019
I was completely satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2019
the box of my order was ripped open and for my second order I should have had a discount of 5 euros that was not the case ... thank you for keeping me informed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2019
The parcel arrived promptly with a good follow-up e-mail. In the next few days I'll have to test the paint, which I've never used before.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2019
the choice is interesting....but when you receive the model box...you're a bit surprised by the age""" of the boxes!!! you get the impression that they're old rejects...
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Verified Buyer
Rating: 4 out of 5
following a purchase from 23/05/2019
Excellent service!..Also wide selection of products. Thanks!
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 22/05/2019
When I ordered, a delivery time of 5-7 days was stated. However, it took almost three weeks. But you have to bear in mind that the parts then came from Brussels. Therefore only 4 stars. But otherwise no problems!
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 22/05/2019
In general correct. I need more information about the size of the models and not about their scale. Also it would be interesting to avoid misunderstandings to specify their availability. As far as shipping is concerned, I did not detect any problem. G
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