Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 688 published reviews
5 25,7k 63% 4 6 464 16% 3 2 785 7% 2 1 740 4% 1 4 027 10%

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2019
Quite fast. Problem-free product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2019
The positive side of your site is that you offer brands that some of your competitors don't. The negative side is that the prices are much too high.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 14/06/2019
Shipment received much later than promised!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2019
shipping time a bit lo
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Verified Buyer
Rating: 3 out of 5
following a purchase from 13/06/2019
Good products and fast shipping across the pond.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2019
Very good supplier. Just one or two paint suppliers like Vallejo ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/06/2019
An employee breaks a bottle and cancels my order! No one to warn me of this.... I received ten glass bottles of paint all unprotected in a thin bubble envelope! Some kind of miracle that they arrived whole. The whole thing lacks seriousness. In the face of the competition, you have a lot of work to do. However, I remain your customer, confident that you will remedy these problems. Don't throw the baby out with the bathwater.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2019
Nothing to say about the products and the price. Only criticism on the choice of the relay point. I had to go quite far when there's a relay point (same chain) next to ch
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2019
Fast delivery, well packaged product that corresponds to what I ordered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2019
I was disappointed with the delivery time, which was a little longer than announced. It was a birthday present that arrived a little late.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2019
Good selection but long shipping times (over 3 days just for the site to send my order).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2019
Good service Good service, arrived before scheduled delivery date!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2019
satisfaction
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Verified Buyer
Rating: 3 out of 5
following a purchase from 08/06/2019
Good day Good day, to be honest, I am not very happy with the delivery, firstly they could not send for a very long time, secondly when they sent it was written your order would arrive in 4-5 days but in fact the order went 9 days and I thought the order would arrive at the post office I wanted to deliver the courier to the index that I ordered, I didn’t have to wait for him at home, so when I was called back I said to redirect the package to the post office with my previously specified index, and third, because of poor packaging, the model arrived broken locator, I stuck himself on super glue.
Response from 1001hobbies
Dear Evgeny, Thank you for your message. We are sorry for the inconveniences that you encountered. After checking up on your order, it seems that the product you chose was a product that needed a long process time. That is why it was shipped a few days after your order was made. Your delivery was scheduled for the 31st of May, after it was shipped away on the 24th. Since you have chosen the fast delivery, there package could not have been delivered anywhere else besides your home address. Regarding the packaging and the broken product, we kindly invite you to send us an email to [email protected] by sending us some photos so we can assist you. Thank you for your understanding. Best Regards, The 1001Modelkits' Customer Service.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/06/2019
Good service Good service, arrived before scheduled delivery date!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2019
Good day Good day, to be honest, I am not very happy with the delivery, firstly they could not send for a very long time, secondly when they sent it was written your order would arrive in 4-5 days but in fact the order went 9 days and I thought the order would arrive at the post office I wanted to deliver the courier to the index that I ordered, I didn't have to wait for him at home, so when I was called back I said to redirect the package to the post office with my previously specified index, and third, because of poor packaging, the model arrived broken locator, I stuck himself on super glue.
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Response from 1001hobbies
Dear Evgeny, Thank you for your message. We are sorry for the inconveniences that you encountered. After checking up on your order, it seems that the product you chose was a product that needed a long process time. That is why it was shipped a few days after your order was made. Your delivery was scheduled for the 31st of May, after it was shipped away on the 24th. Since you have chosen the fast delivery, there package could not have been delivered anywhere else besides your home address. Regarding the packaging and the broken product, we kindly invite you to send us an email to [email protected] by sending us some photos so we can assist you. Thank you for your understanding. Best Regards, The 1001Modelkits' Customer Service.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 07/06/2019
The grade is low for the absurdity of the site really nerve-wracking in the search for models accessories and paints. Non sense in Italian translation and search engine really unsuitable for an e-commerce store. The malfunction of the site is for me a reason not to buy from 1001models.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 06/06/2019
no issues whatsoever. Happy customer.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 06/06/2019
Good price and delivered before the deadline
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2019
Bonjour je trouve que les délais delivraison sont trop long un manque de personnages et de matériel de pont d'envol au 1
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2019
Very nice models. Fast delivery.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 04/06/2019
Excessively long delivery time.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 04/06/2019
Excellent range of products on offer. A small mishap in the delivery promptly resolved
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/06/2019
No news about my order. It was still being prepared. I had to call and everything was sorted out in a few days. Disappointed because they were gifts and didn't arrive on time. Not satisfied with order tracking either.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2019
WE HAVE RECEIVED YOUR COLISTRES WELL GOOD DELIVERY:IF I KEEP A STAR I AM DISSATISFIED NOT TO HAVE RECEIVED THE PROSPECTIF HELPING US FOR THE ASSEMBLY OF THE TANK IN FRANCAIS !!!!!! AND NOT IN ANY LANGUAGEI had chosen you for the order because you had a store in Paris and I thought you were going to send us this order with an explanation in FRENCH. JE N.AI PAS TROP COMPRIE
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2019
I'm not too happy I made an order that I had to receive at home I paid for but I had to pick it up at Cultura Leclerc ..otherwise nothing to
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2019
Delivery a little long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2019
good site with a wide selection no problem with delivery in a fairly short time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2019
ordered on May 06, available on May 18?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2019
It should be possible to modify a previous order: I wanted to add an item but couldn't.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 29/05/2019
Well the second shipment after the failure of the first shipment. I received an apology and a shopping voucher to apologize for the mishap.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2019
Hello, this order was placed normally, but it is not significant (no technique, no mechanics, no electricity or electronics...) and therefore does not allow me to give an objective and representative opinion of your business. Sincerely: Mac Leod
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2019
Hello Feedback on my order: the deliveryman literally pushed the package into the letterbox, breaking 3 of the three brushes for a paid delivery, which is unacceptable. 1 pot of paint2 was completely dry. 1001 maquette sent me back the damaged products without delay and at no extra cost, thanks to them. In short 1001 maquette 45 Li
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2019
satisfied with my order very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2019
I had ordered a cutter with 5 spare blades and received a pair of cutting pliers...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2019
Very good. Well packaged product. Delivery on time.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 27/05/2019
10 days delivery time: other providers do this in 2-3 days
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2019
No problem with the material ordered, which corresponds to what I was looking for, albeit relatively expensive, but as I haven't found it elsewhere, I'm happy with it. As for delivery time and delivery as usual, nothing to complain about. Lots of choice, so remains one of my suppliers at
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2019
fast order processing
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 26/05/2019
Everything perfect. Small delay in delivery
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